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Poject-, Business- and Interim Manager

Work Experience

Period: Feb 2004 - May 2004 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: CTO and member of MT
Project: Security Services introduction

Activities:
· Managed the development and introduction of Managed Security Services.
· Executed a market analysis.
· Initiated, and participated in an internal Security Consultant Training ( using self-study, internal group presentations, hands-on \"hacking\" exercises and supplier product training.)
· Designed the policy and program for further external training and certification to CompTia+ Security and SSCP certification.
· Researched, designed and introduced a Security Auditing Service based on ISO 17799 /BS 7799 using Open Source and proprietary technical auditing solutions.
· Introduced a managed Firewall Service and remote client IT process monitoring system.
·Initiated vendor training in Network Intrusion Detection and Prevention Systems from McAfee, ISS and NetScreen.

Technologies:
Security Auditing Tools (NMAP, Nessus, Aida32, Microsoft Baseline Analyser, Microsoft Automated Patch Management)
Enterprise Anti-Virus Tools McAfee (AV, ISS and NetScreen Gateway AV)
Host and Network Intrusion Detection and Prevention Systems (ISS, NetScreen, McAfee, Snort)
Firewall technologies (SmoothWall, NetScreen, Symantec)
Certified Security Auditing (CRAMM V ISO 17799 Audit Software).
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Period: Feb 2004 - May 2004 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: CTO and member of MT
Project: Training department re-engineering

Activities:
· Budgetary, Target and Profit and Loss Responsibility.
· Provided coaching and knowledge transfer.
· Redefined the training department process and organizational model.
· Managed retraining and certification of trainers through supplier programs.
· Introduced a new training package in the Network Diagnostics group.

Technologies:
Sniffer University
WildPackets Academy
Nokia PDH, SDH and Multiplexing Courses
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Period: Dec 2002 - May 2004 Muxum Data Communicatie B.V.
Role: CTO and member of MT
Project: Line management of Technical Support and Engineering department

Activities:
· Budgetary, Target and Profit and Loss Responsibility.
· Responsible for personnel selection and training programs and the professionalisation of the support services.
· Responsible for new service product developments
· Introduced a new Managed Services Product.
· Designed and implemented the 24 x 7 SLA Management Process in keeping with ITIL (Change Management, Configuration Management, Release Management and Service Management) principles.
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Period: May 2003 - Sep 2003 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: CTO and member of MT
Project: Re-engineering of Corporate Web Site

Activities:
· Acquired business requirements and translated these into a functional and technical design.
· Managed the re-enginering from outsourced to insourced solution.
· Managed and co-developed a multi-host, multi-domain CMS driven Web Site based on Open-Source Technology.
· Implemented the roll-out of the 300 page corporate Web Site within 3 calendar months including version control from draft to final release.
· Implemented a full recovery process to restore from the external system from scratch within 45 minutes.

Technologies:
Linux - RedHat, Suze, MySQL, PHP, Midgard-CMS, CVS, RT3 (trouble-ticketing system[TTS]), FootPrints-TTS, Prince2, CSS, HTML, XML, XHTML, Macromedia Flash MX.
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Period: Dec 2002 - June 2003 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: CTO and member of MT
Project: Product Development

Activities:
· Managed the development of a Network Analyser, integrating COTS hardware and software to meet the demands of Professional Network Architects and Analysts for analysis up to Gigabit Ethernet speeds.
· Designed a test and integration program to qualify integration performance results.
· Executed and improved the program to include production testing.
Upgraded the program to new releases of software and hardware levels from suppliers.

Technologies:
WildPackets Peek Analyser products, Win 2K, Win XP, NetIQ Chariot Microsoft NetMon, custom Intel dual Xeon based Portable/Rackmountable PC hardware.
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Period: Apr 2001- Sep 2001 AtosOrigin/Philips Electronics Corporate., Eindhoven, NL
Role: Project Manager and Business Process Consultant - outsourced
Project: Business process documentation and re-engineering for SLA management system

Activities:
· Initiate and manage a project through the various phases of the Prince 2 model with full documentation planning and communication.
· Re-document changes in the business process model for the Managed Network Service within the new Service Delivery Management (SDM)model.
· Re-document the procedures and processes in line with the SDM.
· Integration of the procedures and work instructions with in the renewed autoated Ticketing System based on CA Unicenter.
· Disentangle responsibilities and renegotiate service delivery between various functional departments in order to achieve an end-to end service monitoring and delivery.
· Managed the final phase of a secondary project through the customer acceptance phase. The project entailed the improvement of the reporting service. Took responsibility for 5 programmers and guided them through the completion of the development, final acceptance testing for all values in the SLA reports and on-time delivery.

Technologies:
ITIL, OSDM, Prince 2, PMBOK, CA Unicenter
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Period: Oct 2000 - Jan 2001 AtosOrigin/Philips Electronics Corporate., Eindhoven, NL
Role: Senior Application Consultant and Project Manager
Project: Roll-out and after care project for SLA management system

Activities:
· Led and assisted in an after-care project to integrate the hand-over procedures in the standing operations.
· Recovered non-operational parts of the solution that failed as a result of incorrect initial installation in various countries.
· Assisted in scripting batch and Perls script routines to manage the roll-out of additional measurement stations after the close of the initial project.
· Improved the overall availability of all parts of the system to 98% by improving the monitoring routines of the systems.
· Formulated additional monitoring parameters with respect to the integration of the remote management into the Tivoli Management Framework.

Technologies:
MS DOS, MS NT4, Perl, Tivoli Management Framework.
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Period: Sep 2000 - Dec 2000 Rabobank ICT, Zeist, NL
Role: Project Manager and Business Process Consultant
Project: National network Q.o.S. measurement and reporting system

Activities:
· Project manage, design and implement a \"Quality of Service\" (Q.o.S.) measurement system to guard the WAN network as part of the ITIL Capacity Management function of the IT department.
· The system catered for the availability and response time monitoring of the Front and Back Office applications as an instrument for adjusting capacity of the links and reporting to the internal customers and management.
· Integration of the application within the Managed Server requirements for the Win NT4 operating system.
· Designed and executed a Y2K test for the system.
· Tested and migrated the application to the Win NT4 SP6a service pack in order to make use of the higher encryption algorithms for security purposes.
· Ensured successful hand-over to the standing operation and application managers including full design and management documentation. Hands-on training was also supplied.

Technologies:
Win NT4, NetIq End-2-End, Prince2, NAI Sniffer Analyzer
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Period: Feb 1999 - Apr 2000 AtosOrigin/Philips Electronics Corporate., Eindhoven, NL
Role: Senior Application Consultant and Project Manager
Project: Global Network SLA monitoring and validation system

Activities:
· Gathered corporate and business requirements and translated these into a functional and technical design.
· Investigated, negotiated, selected and promoted suitable COTS (Commercial Off The Shelf) products as elements of the total solution.
· Delivered a prototype and proof of concept.
· Introduced and escorted the introduction of Windows NT within this part of the organization that was previously predominantly focussed on Unix.
· Designed and co-managed the development project to integrate the new Windows NT based COTS with the existing Unix solutions. The solution was prepared for roll-out to 700 locations world-wide with remote management and configuration.
· Initiated and managed the development of an SQL database for the Managed Network MIS. This MIS provided the reporting for the validation of the Network SLA values on global and national levels.
· The solution was part of a three pronged WAN network renewal project with a total value of Euro 200 million - Euro 300 million.

Technologies:
MS NT4, UNIX-AIX, MS SQL Server, NetScout RMON network monitoring, Ganymede (later NetIQ) Pegasus (later End-to-End) active network measurement, CISCO IOS capabilities including SPAN port usage, IBM NetView network manager. CISCO Routing and Switching, Cisco NetFlow, SFLOW, Crystal Reports.
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Period: Feb 1998 - Feb 1999 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: Solution Consultant, Manager/Director Product Division and member of the MT
Project: Line management and Senior Application Consultant

Activities:
· Budgetary, Target and Profit and Loss Responsibility.
· Responsible for sales, marketing, product marketing, personnel selection and training, departmental budget, technical support.
· Supplied solution consulting for the enterprise network management solutions to various large end-user customers in the BeNeLux and Germany.

Technologies:
NAI Sniffer Analyzer, NAI DSS, NAI Sniffer Reporter, NetIQ Chariot, NetIQ End-2 End, Info Vista SNMP management and reporting, NetScout RMON management and reporting.
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Period: Feb 1995 - Feb 1998 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: Manager/Director Product Division and member of the MT
Project: National network Q.o.S measurement and reporting system

Activities:
· Departmental Manager/Director for Network Diagnostic and Simulation Tools.
· Budgetary, Target and Profit and Loss Responsibility.
· Responsible for sales, marketing, product marketing, personnel selection and training, departmental budget, technical support.
· Responsible for new product and business development.
· Contributed to the company growth with annual net profits of 10% after taxes.
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Period: Jan 1990 - Dec 1994 Muxum Data Communicatie B.V., \'s-Hertogenbosch, NL
Role: Shared C.E.O. position
Project: C.E.O. function

Activities:
· Budgetary, Target and Profit and Loss Responsibility.
· Responsible for sales, marketing, product marketing, personnel selection and training, departmental budget, technical support.
· Product and Business development responsibility
· Contributed to the company growth and took the company from break-even to profitability within 18 months with ensuing net profits of 10% after taxes annually for all the years.

Education

High School Education – St. Stithians College – Bryanston, S.A. 1969 -1971
High School Education – Bryanston High School – Bryanston S.A. - Matriculation 1972 -1973
-Equivalency: British A-Level, Dutch VWO
Technical College – Cape Town, S.A. -equivalency: Dutch HTS - completed 1976 -1979
Rand Afrikaans University – Johannesburg, S.A. B.Sc. Hons Elec- partial completion 1981 -1982
-Completed 2 years of B.Sc. Hons Electrical Enginering

Various Vendor product, sales and marketing courses:
Nokia Data and Telecommunications) 1986 - 1989
Network General a.k.a Network Associates Inc/Mc Afee Sniffer Technologies 1989 - 1995
NetIq, NetScreen, 1998 - 2004

Courses:
ISES – Prince 2 Project Management – Zaltbommel NL 2001
Winner – Creation and Delivery of Effective Presentations –Vlijmen NL 1999
Winner – Personnel Development and Review Techniques – Vught NL 1998
Winner – Team Management - Vlijmen NL 1998
Sandler Sales Institute – The Presidents Club – Sales Training – Paris France 1996
Sniffer University – TC101 – Sniffer Network Analysis - Ethernet 1995
Sniffer University – TC202 – Sniffer Network Analysis - Switched Networks 1995
Sniffer University – TC303 – Sniffer Network Analysis - TCP/IP 1996
Mercuri International – Effective Selling – Sales Training – Noordwijk NL 1994
Fenedex – Export transactions, finance and documentation 1986
Damelin, S.A. – Diploma in Business Administration & Management 1983

Skills

Consultancy
Change Management
Project Management
Teambuilding
Line Management

Languages

English (mother tongue) Excellent
Dutch (mother tongue) Excellent
Afrikaans (mother tongue) Excellent
French Good
German Reasonable (read and spoken)

Other

Personal Motivation/Desires:

This individual is a highly motivated, entrepreneurial, problem solver and motivator. He enjoys a challenge and has a strong “can do” mentality, capable of creating and motivating a team to achieve set goals. He takes a coaching approach in team building and team-leadership in order to achieve team self-sufficiency. In realizing organizational goals and changes he utilizes the talents and knowledge of colleagues and project participants.
Analytical skills and a critical attitude assist him in mastering the details of complex situations to propose adequate plans for resolution and change. His focus is on quality and results. The results are based on practicality within the organization rather than on technical feasibility alone. He is technically knowledgeable in a large area of the IT market and capable of taking a helicopter view in order to find information and solutions relative to the challenge on hand.

In search of technical and or business management challenges in a technically dominated environment on a project or interim basis. Small to medium sized teams of between 8 and 30 persons enjoys the preference.

Characteristics and other information:
Results driven, self motivating, creative, practical, enthusiastic, open, level-communication skilled

Hobbies and sports:
Painting and sculpting, interior design, furniture-design, production and restoration, hiking, reading, fitness, tennis and sailing.

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