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General Manager

Werkervaring interimmanager

DHL Worldwide Express 1997 – Nov 2000
Express Logistics Centre Europe & Africa

General Manager

Responsible for the overall management of the Express Logistics Centre, consisting of a team of 72 people. The centre is offering storage, distribution and value added services such as assembling, product customisation, repair and return for products of advantage DHL customers.

* Increased revenue from 4.000 Keuro to 10.000 Keuro, by acquiring 4 new major customers and by increasing the business with existing customers.
* Renegotiated contracts with existing customers, which resulted in a 40 % revenue increase due to increased margins and due to standardised service offerings towards our customers.
* Increased overall business productivity by 15 % by implementing standardised working procedures for customer services, technical services, warehouse operations and administration.
* Introduced methodology to manage the sales pipeline in order to give relevant, useful and timely information to other departments for making operating and strategic decisions.
* Assisted customers in the redesign of their logistics model and to integrate it into the DHL standard service offerings.
* Established Service Level Agreements (SLA) with all internal and external service providers.
* Introduced “management by objective” management style, with clear measurable objectives for all direct reports.
* Developed and implemented Balanced Scorecard to measure financial and non-financial performance and to implement corrective actions.
* Implemented ABC in operations in order to identify major cost drivers.
* Implemented automatic data collection application to monitor the overall logistics processes.
* Established strategic plan for the business unit.
* Obtained the ISO-9002 quality certificate for all aspects of the business unit.


Belgacom Directory Services 1996 - 1997

Information Management Director (ad interim) Oct 1996 – March 1997

* Responsible for the management of the IM department, consisting of a team of 25 people.
* Main objective was to redirect the department into a strategic asset for the company.
* Established the 3-year strategic IM plan.
* Established service level agreements with key users, and I was able to re-establish user confidence in the IM department.
* Member of the executive committee, reporting to the Managing Director.
* Budget responsibility over 175 mBF.


Reynolds Consumer Europe 1990 - 1996
Division of Reynolds Metal Corporation - Richmond Virginia

Information Systems and Operations Manager July 1992 - Oct 1996
General

* Participated in the reorganisation of the company, which resulted in the closing of a production facility, closing of warehouses in France and Belgium, setting up of computer controlled distribution centre in Belgium.
* Adaptation of product range and services offered to customers.
* Adaptation of working methods in the various departments.
* Assisted in establishing the 5-year strategic plan for the division.
* Implemented TQM program.

Customer Service

* Set up of training program to transfer the customer service department into a sales supporting department.
* Introduction of “tele-sales”.
* Set up of customer satisfaction program with main customers.

Warehousing and Logistics

* Complete restructuring of the warehouse, which resulted in a 20% decrease in inventory level, reduction of damaged goods, improvement of stocking capacity, and an improvement in customer service level.
* Took responsibility for total supply chain management.
* Procurement of raw materials and packaging material.
* Optimised the logistics services for customers in Belgium, Luxembourg and France.
* Implemented bar coding and automatisation in the warehouse.
* Implemented Electronic Data Interchange with main customers.

I.T.

* Implemented complete new hard- and software system, which resulted in a savings of 75 % on equipment cost, reduction of personnel, and a much more accurate and faster availability of data.
* Set up of Management Information System.
* Set up of reporting system for monthly and quarterly reporting to headquarters.

Information Systems Manager April 1990 - June 1992

Responsible for the management and reorganisation of the Data Centre, which was serving the needs of 3 different companies at 7 locations in Belgium and France.
* Reorganisation of department and switching over from cost centre to profit centre
* Selection and implementing of packages to replace outdated software.
* Study and implementation of state of the art communications network.
* Selection and implementation of 4 GL programming and analysis environment.
* Training and coaching of personnel to applicate up to date analysis and programming techniques.


Bandag Europe 1976 - 1990
World-leader in cold process retreading business for truck tyres - Muscatine Iowa.


EDP Manager Jan 1977 - March 1990

* Responsible for the installation and development of systems on IBM S/34, IBM S/36, IBM AS/400

Following systems were developed in house:
- Inventory control system
- Order tracking system
- Invoicing system
- Complete accounting
- Production planning
- Management reporting system

Junior accountant Jan 1976 - Jan 1977

Opleiding interimmanager

A6 / A1 Boekhouden / Informatica - Provinciaal Hoger Handelsinstituut Hasselt

Postgraduate University of Iowa (USA)

Informaticaopleidingen bij IBM Belgie (programmatie, analyse)

Project management

Warehouse management

Diverse management opleidingen

Consultancy interimmanagement a.i. kerncompetenties

People management
Commerciele ingesteldheid

Talenkennis interimmanager

Nederlands, Frans, Engels, Duits

Overig

Vlotte kennis Office producten

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