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interim manager ICT

Werkervaring interimmanager

Employer: Self employed

Setting up Internet Company Dinner Directory on-going

Employer: Deutsche Bank AG Amsterdam/Rotterdam branch

Global Head of Support Services from 1st of February 2001 to 1st of November 2006

Responsibilities:
- Application support 16 branches using db Internet
- Vendor management outsourced services application support db Internet
- Managing 16 staff in 3 hubs (Amsterdam, London and New York)

Major projects/activities:
2001 – 2004: Integration, standardisation of global support organization using ITIL methodology as reference.
Re-organised European Support organization
Re-organised IES support model (datacenter consolidation, technical support, batch operations).

2004 – 2006: Outsourcing testing support and European application
support and smartsourcing of European Relationship Management and Development Services (reduction of headcount in Amsterdam location from 21 to 5).


Head of IT Services from 1st of February 1995

Responsibilities: IT Services consisted of three departments:
- IT Infrastructure: datacenter/operations, networkservices and 1st level support (total staff: 21)
- IT Applications: application support and local development (total staff: 10)
- CSE (Customer Services Europe): application support and development for small European branches (total staff: 15)

Major projects/activities:
From beginning 1999: Setting up and managing European Centre for IT
Application support (development, implementation,
after implementation support) within Deutsche Bank
Amsterdam for small European branches of Deutsche Bank AG

1995 - 1996: Restructuring IT department from functional to
Business/service oriented organisation.


Head of Securities Operations from 1st of February 1990 – 1st of February 1996

Responsibilities:
- Processing of securities transactions
- Settlements of securities transactions
- Corporate actions/income processing

Major projects/activities:
From 1992 – 1994: Setting up and managing a new Financial Institutions department.

1990 – 1995: Restructuring Securities Operations with emphasis on lower transaction costs through higher straight-through-processing rates for transactions and bringing down the number of staff (from 32 to 21), while transactions volumes doubled every 6 months.

Employer: CLN Oyens & Van Eeghen N.V.

Head of domestic and international settlements (1987 – 1990)

Responsibilities: settlements of securities transactions. Total staff: 10

Senior employee custody department (1987)

Responsibilities: client contacts, solving operational problems and managing a team of 4 staff members

Dealer Support Group (1985-1987)

Responsibilities: client contacts, transaction processing, solving operational problems.

Employer: Randstad Uitzendbureau/Content (1982 – 1985)

Between 1982 and 1985 I worked on a temporarily basis as an external for several
companies/foundations in different administrative jobs.

Opleiding interimmanager

EDUCATION

· Atheneum A at Mgr. Zwijsen College, Veghel 1971 –1977
· Western Sociology, bacchalaureat at University of Nijmegen 1977 - 1980

LANGUAGE SKILLS

- Dutch (fluently speaking and writing)
- English (fluently speaking and writing)
- German (more than average speaking and writing)
- French (more than average speaking and writing)

TRAINING / COURSES

NIBE-courses: 1986 - 1988
· Introduction into Banking
· Capital Markets
· Payments
· Documentary payments

IT courses: 1995
· Enterprise modelling (Cap Gemini)
· Datacommunication (Cap Gemini)
· Projectmanagement (Deutsche Bank)
· ITIL Essentials (Pink Elephant)

Consultancy interimmanagement a.i. kerncompetenties

Strong analytic skills, excellent communication and people management, transformation management

Talenkennis interimmanager

Nederlands, Engels, Duits,Frans

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