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Operations director - Project Manager

Work Experience

August 2007 – present
BV
Operations Director
In 2007 I have started together with two partners a new privately owned company. This company is consists of two divisions, Management Services which specialises in delivering services like consultancy and design, project management and service management to global companies. The other division is distribution of security equipment, where the main focus is launching a new access control product in the EMEA region.
Within this company I am responsible for all operational affairs.


January 2004 – 2007
Diebold Enterprise Security Systems Benelux BV
Sr. Project Manager EMEA.
Diebold ESS Benelux is part of Diebold ESS Ltd, based in the UK. Diebold ESS is a security system integrator, working on a global base for clients as Microsoft, Cisco, Agere, Intel, Peoplesoft and many others, responsible for integrating and maintaining their Access Control and CCTV networks.
Diebold ESS is part of Diebold Incorporated, a Canton Ohio based company a global leader in ATM machines, voting machines, representation in over 90 countries with over 14.000 employees.
As their Sr. European Project Manager I am fully responsible for three major accounts: American Express, Intel and Cisco.
For these accounts I am the operational responsible contact. Managing projects around Europe for these and other clients I am responsible for delivery of security systems in time and within budget.
Full budget responsible on these projects, procuring materials and labour, negotiate with sub-contractors and vendors.
Responsible for building out the local installers network around Europe and maintaining current relations.
Major achievements are:
- Roll out of 4 sites in The Netherlands and Germany for Agere Systems.
- Very large security installation for Intel in their new warehouse in Amsterdam plus two smaller installations in Gdansk and Moscow.
- Roll out for HP in Sweden (2 sites), Switzerland (2 sites), Netherlands (3 sites) plus integration of 4 other European sites on to their new Enterprise Server in Belgium
- Roll out for American Express in Madrid, Paris, Munich, Moscow, Luxembourg, Amsterdam and Helsinki
- Large security project for Microsoft in Moscow and Casablanca.
- Several individual installations around Europe
- Roll out for MasterCard, implementing systems in Rome, Budapest, Prague, Zurich, Moscow.

Project value differs from 50.000,= to over one million Euro.


November 2002 – March 2003
Vodafone Germany, Stuttgart Office.
Managing a three month project for the Operations Department. Goal was to align 200 antenna-sites to increase their network performance. The project included hiring technicians, measurement equipment, planning and documentation.


March 2001 – April 2002
Landis ICT Group, Division Network Services (Former Public Networks), Zaltbommel, The Netherlands.
Manager Business Operations / Director Projects.

In this position I am responsible for all operations in The Netherlands. This includes (European) Project-management, Procurement, overall resource planning, Competence management, calculation, Bid-management and Facility Services.
Business mainly focussed on building GSM sites for all the Dutch operators and the building of network sites for the fixed network operators.
Also involved in the start up and responsible for several roll out projects for large manufacturers and operators in the EMEA region.
As member of the Management Team I report to the general Manager of the Division Network Services. Because of the changing organisation I am responsible for the daily management of The Netherlands where the General Manager was focussing on the country organisations in Germany, Sweden, Belgium, the UK and Norway.
Managing vendors and partners on operational and performance issues. Cost reduction and focussing on new business made us change our policy and Landis went on looking for possible partners to outsource some of our activities. Looking for these partners and monitoring them was a main task.

Other task is acting as programmanager for our key accounts. The role of the program manager is being the ‘one in between’ the commercial and operational department. Leading bid management teams for those key accounts and act as SPOC (Single Point Of Contact) for the accounts.
Goal was to improve the relationship between Landis and these accounts. This directly resulted in better performance of our own organisation and a higher customer-satisfaction rate.

As Project Director responsible for several major network build projects for InterXion in Germany, Belgium and France.
Responsible for the building of a Telehouse site in Haarlem, The Netherlands.

Reorganising the structure of the Division was one of the main tasks during Q-4 2001. Because of the changing market, Landis had to change the way of doing business. Telco’s where not investing anymore in their networks and because of that, the biggest part of the business – installation of networks and sites – fell away. One of my tasks was restructuring the Business Units and staff departments of the division to enable Landis to participate to this change of the market.
In this process I managed a dedicated project-team that was set up to develop new business.

As Implementation Manager I’m responsible for the successful implementation of Oracle E-Business Suite within the Division.

Departments under my supervision are: Project Management, IT, Planning, Procurement, Office management.
Direct reports 16, indirect 280.


November 1999 – February 2001
VersaPoint BV, Amsterdam, The Netherlands/ Dusseldorf, Germany
Director Operations Netherlands
Director Field Operations Germany.

VersaPoint, a Pan European DSL Provider, started as a Business Unit of VersaTel mid 1999.
When I joined the company as Operations Manager, the Business Unit had a 15 people staff.
In the starting period I was responsible for all operational aspects, including Sales, Marketing and Custumor Care.
As Director Operations I was responsible for the start of the roll out of the DSL network in The Netherlands. I set up a team of project managers, Field Engineers and administrative supporting staff.
Setting up a NOC, developing all procedures and processes. This NOC was planned for the managing of the European network covering 8-10 countries.
Developing and implementing all needed processes and procedures for a flexible, customer focussed, service centre. This included fault management, repair management, change management etc.
The NOC was responsible not only for the network monitoring and maintenance, but also very much involved in the customer provisioning process.
Hiring staff, budgeting and managing on time and budget to ensure a proper 24/7/365 operation.
Responsible for the design of the network management system. Later we decided to implement the current OSS that was in use with Northpoint in San Francisco.

Select vendors and installation partners. Managing these vendors and partners, negotiate long term partnerships.

Member of the team that negotiated the Joint Venture with NortPoint Communications USA, which leaded to the JV VersaPoint, which started its operations in April 2000.

The company grew fast from 15 employees to a 250 employees at the beginning of 2001.

Till June 2000 I was responsible for all operational aspects in The Netherlands.
From July 2000 I started the same business in Germany. Focussing on the roll out first, I later switched to the maintenance of the network, setting up a regional Field Service department in Germany. At the end of 2000 I managed 45 employees.
This maintenance group was responsible for the provisioning of all new build network Nodes and ADSL sites in Germany. They controlled the contractor who was responsible for the building of the network.
Because Germany was the first other country where the roll out took place, I was responsible for the development of all operational processes between the new country organisation and the European head quarter in Amsterdam. This was focussed on the relationship with the NOC in Amsterdam.

Supported the Sales department on technical issues with (possible) customers (ISP’s). This support included technical advise to the ISP regarding the connection to our network and helping the ISP with their new provisioning process towards their end-users.

Advised the HR department on staffing issues and set up a training schedule for technical and non-technical employees.
Full P&L responsible, budgeting, staffing, member of the German MT, reporting to the General Manager Germany, co-reporting to the COO in The Netherlands.


July 1998 – October 1999
Tell It Europe BV, Den Dolder, The Netherlands
Project Manager.

Tell It Europe is a consultancy agency, focussing on the Telecom Market. In 2000 the company was acquired by CMG in The Netherlands.

As Project Manager placed by KPN Telecom, Central Project Management Department in Utrecht, The Netherlands.
Several projects for the completion of the SDH network of KPN Telecom in The Netherlands.
Main project was the Introduction Roll Out of ADSL in The Netherlands. Building an IP Network over The Netherlands as layer for the DSL service and building the first 18 sites in the Randstad Area in The Netherlands.
The project included setting up all Installation Manuals, system requirements, and implementing this in three of the five Operational Divisions of KPN Telecom in The Netherlands.

June 1994 – June 1998
Schiphol Telematics, Schiphol Airport, Amsterdam.

Schiphol Telematics is a Joint Venture between Royal KLM, KPN Telecom and AAS (Airport Authorities).
Purpose of the JV was to set up a company specializing in Tele- and Data communication networks and services at Schiphol Amsterdam Airport.
Projects under my responsibility where:
Roll Out of an Ericsson MD 110 PBX network all over the Airport, consisting of 26 LIM Units, spread over 15 locations at the airport. Managing the MD110 network and provide customer support.
Several infrastructural renovation projects during renovation of the airport Terminal Complex. In these projects also responsible for the (re)move of 10’s of companies, taking care of all their communication equipment.
Installation of PBX at he new Sheraton Hotel.

November 1973 – May 1994
KPN Telecom, Amsterdam, The Netherlands.

Field Engineer PBX’s.
Project Manager at Schiphol Airport
Implementation of network management system at Schiphol Airport and Application Manager for this management system.



Other experiences:

Dutch, mother tongue
English, writing and speaking
German, Speaking
PC Applications: Visio, MS Office applications, MS Projects

Education

Training:

Engineer training PTT Telecom, 1973 – 1975, graduated
Several technical trainings for PBX’s, Ericsson MD110, Philips Sopho
Commercial trainings
Basic program language.
AMBI Basic knowledge IT
AT&T Systimax networks design training.
Several (project) management trainings.
Lucent ATM 20229/20866 PSAX training
VCA for Management
Sr. projectmanagement (NIMA)
PPL - Personal project management (van Harte en Lingsma)
UNIX
MS Office applications
PRINCE2 knowledge

Skills

Change Management, general operations management, process management, project/program management

Languages

Dutch, English, German

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