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Programme Manager

Work Experience

setting up a new Telecom business
from the underlying business processes; through to a full understanding of the government/regulatory framework
member of the successful Bid Team
setting out the internal IT operations
creating the Business Intelligence unit

addressed the delivery of critical business services to the customer base
understanding of the complexities of telco service delivery

area of call mediation (ICL-SIMS
OSS experiences at the Network Level
Voice switches from Nortel and Nokia
specialised interconnect & retail tariffing and billing CableData, Geneva, CableMaster

interim management role as IT Manager
Service Provisioning
Intelligent Networks
development of IN services such as 08XX, Follow-me, Call Centre

I had responsibility for both project and operations delivery

Switches included Marconi
Provisioning Tertio’s Provident suite
mediation ICL-SIMS & Tertio’s Evident
Interconnect Intec

due-diligence team

Programme Director for IT Alignment
linking the two e-mail platforms
merging the core mediation platforms
Fraud applications
digital TV platform

Process & Governance
consolidate 15 disparate customer-facing e-Mail platforms into one main platform.
Proof of Concept
Systems audit
Business Case

Education

MBA - University of Liverpool - 50% completed

Languages

English, Dutch & German

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