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Interim Manager

Work Experience

2008 – Today: Consultant & Interim Manager.
• Designing a distribution model for Weir Minerals Netherlands, for details of the company see below. My goal is to implement a worldwide consistent and sustainable after-market strategy to improve the general customer satisfaction levels • Investigate and advise concerning the coherence between supply chain, production capacity, sales processes, and the distribution and market demands • Leading intercompany project teams during discussions about improvement of sales related processes between the various departments

2004 – Today: Account Manager Asia-Pacific Weir Minerals Netherlands, Venlo, Netherlands
• Managing the Asian-Pacific market via my agents, sales representatives and local based employees, 15 people in total, requiring frequent traveling (40-50%)• Build and maintain strong relationships with all current and potential customers in the region • Collaboration with customer’s top management to identify the specific service and after market needs and demands per branch and per region in a changing market • Initiating, negotiate and close deals concerning sales of new projects, spare parts, maintenance contracts and the design of service level agreements that match customer requirements • Local marketing and market research; P&L finance and accounting (budgeting, forecast) • Assure reliable and timely distribution to end users, improve logistical infrastructures and internal administrative ordering and supply chain processes • Over the last two years I achieved a substantial increase on turnover of spare parts sales in China by establishing a local warehouse and improving the entire distribution and customer approach

2002 – 2004: Service Manager Banksys Nederland, Rotterdam, Netherlands
• Investigate if the set up of an own service department, potentially divided in a helpdesk and a field service department (initially 12 persons in total) is feasible or not, related to installed base • Development of structured preventive maintenance and emergency service projects • Acquisition of preventive maintenance and service contracts • Managing the outsourced service, maintenance and installation tasks • Leading existing equipment and prototype improvement processes

1999 – 2002: International Service Coordinator Heidelberg-Goss, Worldwide
• Coordinate a pool of 15 Field Service Engineers during emergency service assistance and large maintenance projects at major newspaper print shops worldwide • End-responsibility during urgent newspaper production malfunctions • Coordination of R&D teams to improve the performance of installed equipment • Test, research and development of a prototype newspaper press on location in the USA, Scandinavia, Germany and France during 6 month terms abroad • Acting as sales-representative for Heidelberger Druckmaschinen AG during the year 2000 ‘printing industry fair’ (DRUPA) in Germany because of the globally announced introduction from the new developed newspaper press.

1999 – 1999: Recruiter Mechanical Engineering Draft / Innotive, Eindhoven, Netherlands
• Set up of a new satellite office in Eindhoven (headquarters were near Amsterdam) • Recruiting potential project candidates at MBO and HBO technical education levels via intake interviews and active approach • Mapping and acquisition of new projects within local technical industries • Promotion of the new office in the region of Eindhoven

1998 – 1999: Customer Service Coordinator Philips Semiconductors, Eindhoven, Netherlands
• Global purchasing of semiconductors to fill the lack of stock due to production problems in the own Philips Semiconductor factories • Supply chain management investigation and advice on possible improvement, leading dedicated teams due to solve an increasing lack of production capacity in Nijmegen • Forecast and production planning in close communication with the production planners • Organization of extraordinary shipments to keep production lines running, including visits to TNT warehousing departments and the organization of helicopter flights from Nijmegen to the television production sites in Belgium • Acting as Key-Customer representative for Philips Semiconductors • Leading customer care projects, improving technical knowledge for sales people via training

1998 – 1998: Project Engineer (half year contract) Te Strake, Deurne, Netherlands

1997 – 1998: Project engineer (half year contract) Dutch Railroad (N.S.), Eindhoven, Netherlands

1996 – 1997: BSME degree traineeship Philips Lighting, Pila, Poland
• Turn-key project. A 20 year old production line for Tube Lights had to be repaired, redesigned and positioned in a new factory hall in Poland. The scope of work included floor level measurements, translation of technical manuals, instruction and training of Polish mechanics, installation and testing. The installation succeeded within the required 6 months and the start-up was broadcasted on national television

1995 – 1996: BSME degree traineeship VDL-Group, Hapert, Netherlands
• The VDL Company did not have a good view on throughput duration of their products from the moment of ordering till delivery. The variation was very high. My task was to investigate and advice on possible improvements. Scope of work: interviews with sales people, production planning department, machine shop and work floor employees and management • Achievement was a change in machine shop layout and different production planning, virtually introducing LEAN related improvements before this became more common practice

Education

2006 - 2007: Master of Business Administration (MBA)
Nyenrode Business Universiteit, Breukelen, Netherlands
Kellogg School of Management, Chicago, USA
University of Stellenbosch, Bellville, South Africa

1992 - 1997: Bachelor of Science in Mechanical Engineering
Major: Business Administration & Communication
Fontys Hogescholen Eindhoven

Skills

10 years of experience in: International General Management, International Sales, Marketing, Business Strategy development, Supply Chain Management, Distribution Modeling, Service Level Agreement design, Customer Satisfaction Improvement, Service, After Sales, Maintenance and Preventive Maintenance contract design and negotiations, extensive experience in providing services worldwide, sound experience in leading international projectteams

Languages

Dutch(fluent), English(fluent), German(good), French(conversant)

Other

Interests: interim management, consulting, representation, travelling, literature, theatre, sailing, horseback riding, Taekwondo, Aikido, Asian cultures, cultural exchange, photography.

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