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Experienced change agent

Work Experience

LTDFrom April 2004
Own business founded to undertake consulting, training, lecturing and interim engagements with own clients.
Honorary Fellow University of Wales Aberystwyth lecturing in areas of Performance Improvement, Performance Management, Organisational Culture and Change Management on MSc and MBA programmes.
Member of the advisory board to the School.
Board member of ISPI (UK) - International Society of Performance Improvement

Self Employed Consultant on contract to PERFORMANCE LEAP LTDFrom April 2002 to April 2004
Strategic role including full executive responsibility for client management and business development. Revenues increased 4 fold after 1.5 years, Major client wins in automotive and financial sectors Significant revenue generating strategic alliances concluded

FIRST NATIONAL MOTOR FINANCE(Abbey National Group)
Senior Manager, Risk ManagementFrom May 2000 to April 2002Consultancy role to design, build and implement a comprehensive Operational Risk Management Framework for the Division to enable effective and efficient management of material risks.
Leading project to develop a new strategy for the risk function to enable focus on customer/staff satisfaction and productivity whilst increasing capability with regard to the management of the current portfolio.

FIRST NATIONAL MOTOR FINANCE (Abbey National Group)Head of New Business OperationsFrom 1998-2000
Head of the largest motor finance point of sale operation in the UK (330 heads, £7.2m operating budget)
Completed project to restructure and streamline the finance application process - 30% productivity improvement achieved·
Operationally, responsible for management and control of retail credit risk, fraud, and disaster recovery.
Project leader on two high profile projects to integrate former Wagon Finance head office functions into the operation

LOMBARD NORTH CENTRAL PLC (Nat West Group)Senior Manager Business Development1995-98
Managed radical post-acquisition change projects in new business and default/collections projects in the course of acquisition of a French top 5 motor finance business. 18 months later figures reflected a FF120m turnaround.·Managed a project to establish a joint venture satellite based real time auction with a large Japanese multinational·
Managed a full review of Peugeot Motor Company’s contract hire business strategy, resulting in major streamlining of end to end business processes
Involved in management of strategy and policy for various joint venture companies and construction of joint venture bids / tenders / re-negotiations (including JV work with Fiat, Peugeot, Daihatsu)
Lead assessor on internal management development programme

LOMBARD NORTH CENTRAL PLC (NatWest Group) Branch Manager1987-95M Keynes, Dunstable and Cambridge BranchesManaged sales operation with total turnover reaching £80m per annum
Achieved year-on-year double digit sales growth in all three operations and achieved upgrade of all branches managed

Education

Executive MBA (Cranfield) 1998

Skills

Advanced user of MS Office Suite plus MS Project
Accomplished presenter/faciltator/lecturer
First class people and communication skills
Extensive leadership and management experience

Languages

Basic working French

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