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Manager/projectleider/business consultant

Work Experience

Project Director

Responsible for;
Project Management/Management of the project teams.
Further development/participation of the company and strategic chooses.
Project acquisition.
Functional supporting the development team.
Several operational activities related to a 'start up'.

Projects:

Staatsloterij Dayzers,
Reintroduction of the Dayzers game at the points of sales in the stores.

Roll: Business analysis, functional & code design/review, testing and support.


DAF Trucks NV,

Feasibility /concept study for setting up a services platform/portal based on the information that can be gathered from gps location and the vehicle specific information 'canbus' data.

Roll: Project management, stakeholder study as business analyst and functional development of the platform.


Vizada.

MiraCall is an ERP/contract management system especially developed for France Telecom in order to replace their existing systems.
The system incorporates all processes and is designed to fit the telecom market with all its billing processes(Satellite communication).
The system is based on a topic maps database structure and has a framework written in .NET in order to handle the persistence of the data and is hosted on Sharepoint.

Roll: Project management and management of the development team in three different countries.



ADP Dealer services

Manager Aftersales Benelux

Member of the Benelux management team

Responsible for the departments product management, training & consultancy, internal systems, planning & logistics and project management.

Within the Benelux management team I have been responsible for daily operations and management of the Benelux organization, implementation international strategies, monthly reporting and meet the financial target/processes SOXS. Next to that I often did the project management of the large accounts or participated in the steering groups.


Per 1-1-2006 the private company Kerridge Automotive was being taken over by ADP dealer services department of ADP international also known from the employer services. During this transition I have played an important role in the changemanagement and the integration process of the two companies.


Kerridge Automotive Systems: Benelux ¡V Release/Product Management
Roll: Release and Product management department manager and member of the strategic and operational management team.

Autoline is a fully proven dealer management system (fully integrated system for the motor industry) with approaching three thousand installations worldwide and twenty-five years of progressive development behind it. The system has a unique track record of success, placing it as the widely respected benchmark standard and industry leader, with extensive manufacturer recognition and endorsement (BMW, Daimler Chrysler, Ford, Renault).

In 2004 I got the opportunity to start up a new department within the Kerridge Benelux organisation. The company required a release management strategy. So in charge of 6 consultants I founded a new department using best practices of ITIL methodology. Within a few months I started recruiting new people for the team and extended the responsibilities and tasks of the team. Having finally 13 people in the team.

Key principles of the department are Prince2, release schema¡¦s, automatic testing, testing methodologies, version control, communication on updates, release notes, manuals and training of customers or internal/external.

As part of the Benelux management team I¡¦m playing an important role in company strategy/KPI¡¦s, targets, HRM, planning and daily business.

I have also played on important role on writing procedures, assessments and training of employees for the ISO 9001 certification process


Shell: SEOP Information Management - CRM Competence Centre

Roll: Peoplesoft CRM system analyst/developer/team leader (ORACLE, Visual Basic, SAP, PLSQL, UML).

The current release of Vantive (also known as ¡¥Gemini¡¦) has been implemented in the CSC¡¦s of 6 different OU¡¦s.

As part of the development team I contributed to the Gemini developments and implementations where I have gained valuable project management skills.

The development cycles are based on business and technical specifications and I have played an important part in the conception, development, implementation, product testing and user acceptance testing of the new releases. I also advised the development manager in the feasibility of certain business requirements.

The Gemini call centre solution introduces CTI and IVR technology. I played an important part in the introduction of CTI and the middle layer technology, which controls the communication between the Vantive client, IVR server and the Vantive Oracle database.

I have also gained experience in different areas like batch and online interfaces, Oracle, Vantive, IVR and the Middle layer. I have been involved in making estimates for change requests and communicating, supporting and streamlining the migration process for new releases ¡¥on-site¡¦ in The Netherlands, The United Kingdom, France, Belgium, Italy and Germany.

Introducing the CRM system Gemini in several OU¡¦s involved me in the end-of-life-cycle processes and the migration of legacy CRM applications such as ACT into the new CRM application ¡¥Gemini¡¦.

Further I coached and trained new team members and support and development process improvements.

My working experiences within the CRM CC have given me a detailed insight of the processes and the implemented systems like Vantive (Gemini), SAP and some knowledge about SuperSiras (Cascade) and Optimis.

LogicaCMG
Role: Teamleader, project manager, business analyst, MCSD system designer/developer.

Education

VWO Huygens Lyceum College Voorburg
Courses: Dutch, English, Economics 1 en Economics 2, Maths A en Maths B, Science en History.
Erasmus University Rotterdam - Business School (School of management).
Majors: Information Management.
Courses: Project Management, UML, Data modelling, JAVA, Strategic information management, ICT law, ICT Technology.
Minors: Electronic Trade, E-commerce, IT-control/management, Building a corporate intranet, Methodology, Law.


Management training, Prince2, ITIL
Microsoft products: Biztalk, CMS, Sharepoint and .NET
Java/javascripting, XML
UML, datamodelling, Use-cases
Oracle, SQL server, MS Access
Peoplesoft Vantive CRM

Skills

Experienced manager/senior project manager with excellent business consultancy skills.

This combination will make sure that complex projects or organisational changes or team can managed with a focus on the business process.

Languages

English, Dutch

Other

Looking for contract based assignments

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