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Management consultant

Work Experience

2009 -
Self employed Management consultant
2005 – 2009
TOTE-M. Amsterdam NL Management consultant
2002 – 2005
Sun Microsystems. Amersfoort NL Manager Order Management & Fulfillment France
1996 – 2002
Demon Internet / Redbus Interhouse PLC. Amsterdam, London, Paris Technical Support manager/ customer service manager/ facilities development manager
1994 – 1997
Hewlett-Packard Company. Amsterdam NL Customer Satisfaction Coordinator
1990 – 1994
D’Alembert Productions. Amsterdam NL Trainer, manager
1989 – 1991
Agence France Presse Amsterdam NL Reporter
1986 – 1991
Frequence Radio, Toulouse (France) Journalist

Education

EDUCATION

1980 Baccalauréat Lycée Pierre de Fermat, Toulouse, France.
1980 – 1981 Ann Arbor (Mi, USA) English, programming in BASIC
1981 – 1985 Paris University Masters Literature (Maitrise Lettres Modernes)

FUNCTIONAL TRAININGS

Six Sigma Green Belt. Process design and redesign. Meeting and workshop facilitation. Networking.
Sales trainings
Various People Management, leadership and project management trainings. Change management.
Strategic sourcing, Supplier Management, Business Process Outsourcing. Marketing and online marketing.
Customer Loyalty. Net Promoter Score.

Skills

Experienced manager and management consultant.
People management
Process management
Project management
Six Sigma Green Belt

Familiar with both direct and indirect managing of teams. Experience in leading multisite virtual teams (teammembers in multiple locations, countries, time zones).
Experienced in driving change and leading and motivating people during times of change. Offshoring, outsourcing Sarbanes-Oxley compliance. (SOX)
Various consultancy and management positions in diverse sectors (Finance, Industry, ICT). Indepth knowledge of the ICT-Internet industry and its culture. Decent understanding of technologies.
As a project manager experience with major modern methodologies (Prince 2 etc)
Sales Support, Service, BPO, BPM,Training, Process redesign, strategic sourcing, strategic procurement, vendor management, change management, Supply chain management, Customer Experience Management.

Languages

Native level English, Dutch and French. Conversational Spanish. Notions of Russian and Italian.

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