Flexmanager - interim manager in FMCG, fashion & retail

interim manager in FMCG, fashion & retail

Work Experience

Profile and core competences
• Result driven
• General & commercial management and operational management.
• Consultancy & consultative selling
• Service and client / customer orientation. Communicative.
• Pragmatic and creative; entrepreneurial, team player.

These based on
 25+ years in and in service of FMCG and retail
 business optimization, change mgt, business development
 supply chain management, operations, client services, logistics, IT, .....
 international
Experiences in example with: Ahold & Alkauf Poland, Bart Smit, Bijenkorf, C1000, Canon, Edah, Hema, Intexo, just B., Metro Cash & Carry GmbH, Overtoom

Business drivers:
 Improve customer satisfaction
 Operational excellence – improve processes, reduce cycle times, reduce defects (increase performance, decrease costs)

Career 1982 – to date

Cusoe: interim & project management, consultant; entrepreneur (Cusoe, 2002 - )
Customer services & operational excellence in FMCG and retail: Project management, consultancy.
Development of consumer oriented products and services; (individual) mass marketing.

Manager Operations (C-I International / just B. = Dutch fashion company, 2006 – 2008)
Customer Service, logistics and IT. Clients are 600 independent stores and chain organizations throughout Europe. Production in China, India and Europe.
Improvement of service level, reduction logistic & distribution costs; development and implementation web-sales (B2B, order to cash). Management of external DC and transport service provider based on performance indicators.

Program Manager (Metro Cash & Carry GmbH, 1999 - 2002)
• Responsible for an international program (+ 14 countries, West & East Europe) for ‘business improvements’: Best practice exchange and optimisation of core processes. Direct (functional management of 6 persons, indirect to approx. 40 persons
• Coaching (specifically logistics and IT) of countries like Bulgaria, Maroc, Spain, Portugal.
• Member of project team to implement organization and processes ‘new’ countries, i.e. Russia and Egypt. Responsible for processes, systems and ICT organization.

Commercial manager (Bull Benelux = consultancy + ICT, 1993 - 1999)
Responsible for sales, marketing and external communication in FMCG & retail (5 of 7 years exceeding targets). Management of 5 persons (hierarchical) + 7 persons (functional).
• Sales planning; resource planning; intra division synchronization & external partner relations
• Active sales – inside base + outside base; consultative selling; project sales
• Supply chain mgt – ECR; logistics; warehouse mgt; operations. traditional & web-based.

• (international) Project mgt & consultancy i.e.:
• Ahold Poland 1996- 1997: implement new retail organization
• Logistics & operations consultancy Leclerc France (1995)
• Rationalization logistics KPN Telecom central DC Leidschendam (1998)
• Development loyalty program Edah, including multi functional loyalty card and interactive customer activated workstations

Manager Support (Bull Benelux = consultancy + ICT, 1989 - 1993)
Manager of a unit of consultants and project managers (logistics & retail, facilities mgt, ict).
Restructuring this unit from negative contribution to profit contributing. Projectmanagement.

Senior projectmanager (Hema, 1987 - 1989)
• Responsible for logistic processes. During this period - transformation from a supply driven to a demand driven organisation: from a 4 weekly based oder and replenish cycle to a daily based cycle; development of new (supply chain) structure; business case; pilot organization and execution; implementation planning.
In parallel complete new design the information systems and distribution processes.
• Development and implementation of interactive customer systems (store located).

Division manager (Canon Netherlands, 1986 - 1987)
Responsible for logistics & IT. Management of department of 6 persons.
• Optimization of warehouse operations + stock management including spare parts
• Implementation of ERP and ‘call dispatch’ system
• (re)Structuring and improve professionalism of EDP department.

Projectleader (Kon Bijenkorf Beheer, 1982 – 1986)
Various projects like:
• New store management system for Hema franchise, including introduction scanning
• Renewal loyalty card Bijenkorf (2nd fase), Real Estate mgt (KBB)
• Temporary employed for 6 months as assistant store manager of Hema store (franchise)