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Operational change manager

Work Experience

Most relevant projects follow:
Projectmanager Businessplanning, international insurance company, The Hague, The Netherlands.
july 2004 - april 2005

Reporting to the management team Service center pension. Created a uniform, transparant work process breaking the barriers between departments. The project is a first step in cultural change within the service center. With a group of employees provided insight in the processes for both management and work force.
Concrete results:
- Improved cooperation between departments
- Insight into work surplusses and their origin (system insight)
- Started new projects to implement new work processes to tackle congestion in processes and improve efficiency
- Timely delivery of documents to De Nederlandsche Bank, which means:
- Improvement in image of the insurance coorporation
- Compliance with local legislation
- Decrease in fines and claims;


Interactive change management Slachtofferhulp (Victim aid),
Kampen, The Netherlands
March 2004 - june 2004

Victim aid is a non-profit organisation which provides legal, practical and psychological aid for victims of traumatic experiences. In 17 weeks the project group realised an increase of 15% victims helped by the organisation. The project was a learning environment in which the organisation (management and workforce) gained insight in their position in the value chain, their internal work processes and their "turnover".
Concrete results:
- Drastically improved relations between management and the workforce in the regions
- Insight in procedures in the regions
- The workforce designed a uniform operation procedures in compliance with management's preconditions
- Centralisation of part of the organisation, cutting costs and improving efficiency
- Insight in production figures
- The organisation itself was able to continue the course of designing and implementing new work processes (PDCA)


Project manager Functional Information Architecture
Department of housing, land-use planning and environmental management, The Hague, The Netherlands
june 2002 - oktober 2003

Reorganisation of application portfolio in order to reduce the total cost of ownership.
Concrete results:
- Standardisation of software in use, reduction of variety
- Designed and implemented processes around application portfolio management
- Drastic reduction of Total Cost of Ownership (estimated at over 500.000 euro per year)


Audit social workplace, Den Bosch, The Netherlands
october 2003 - december 2003

In assignment of the city of Den Bosch audited de Weenergroep, a publicaly funded orgnisation which employs handicapped and disabled people. The audit was done to evaluate the use of public means. Part of the audit was a benchmark with other such orgnisations in Tilburg and Breda.


Graduation project: Banking and e-business in Toronto, Canada

In assignment of Logice Consulting and ING Direct, Toronto, Canada, performed research into business models used in the banking industry in Canada. The four month study in Canada formed the basis for the final thesis on business models in mobile commerce.

Education

System engineering, Policy analysis and Management
University of Technology, Delft, The Netherlands

Coaching on the job change management, system thinking, group learning

Training:
- IBAS Consultancy BV, mediation for managers
- Siemens conversational skills
- Siemens Cetrified security expert level 1 t/m 3, Cramm
- Essence, Essence trainingen

Skills

Interactive change management
Operational excellence
Group learning
Running pilots in proces innovation
Policy analysis both in theory and practice within government organisations
I(C)T - policy, management and technology

Languages

Dutch Native
English Fluent
German Reasonable

Other

Analytically strong
Comprehends social systems and is able to create an envoironment in which these systems can be discussed and changed
Creates a safe and open work environment in which people can really change
Particularly interested in (health)care

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