beschikbaar?

TIP: soortgelijke CVs vinden

ICT Senior Project Manager

Work Experience

LRBPO
Mission: Contract Duration 5 Months Mar-Jul 2003
ICT Project Manager.
Ħ Optimised the IT infrastructure including technology update and definition of business controls like security and disaster recovery processes.
Saved more than 20% on operating costs.

Hewlett-Packard Belgium 1977 ¡V 2002

Consulting & Integration 2000 - 2002
Ħ Detached contractually to Kone Belgium and acting as:
Telecom Project Manager.
- With the support of Belgacom, implemented a full disaster recovery infrastructure for Kone Belgium.
- This was a project of US$250K



Ħ Detached contractually by HP to Toyota Motor Europe (TMME) and acting as:
Service Centre Project Manager
- Implemented successfully the IT Infrastructure Library concept (ITIL) within the IT Operations.
- Completed the Incident, Problem, Change and Service Level Management Modules.
- Saved more than 15 % in operating costs and established new budget definitions.
- Created the Suppliers Relationship Management process based on Operation Level Agreements and RFP¡¦s.

Ħ Detached contractually by HP to Toyota Motor Europe (TMME) and acting as:
Service Centre Manager
- Responsible for IT Customer Services Operations (Helpdesk and Back Office) and managed a team of 10 technicians from third parties.
- In charge of restructuring the department, including Vendor¡¦s impact mitigation, team motivation and communication processes in and outside the organization.
- Created the department¡¦s cash flow data and budget controls by creating, reviewing, updating and/or renegotiating service contracts.
- Hired the new permanent Service Centre Manager.

Ħ Detached contractually by HP to Toyota Motor Europe (TMME) and acting as:
Telecom Manager
- Was responsible for the daily operations and managed a team of 4 network specialists.
- Created the department¡¦s cash flow data and budget controls by reviewing, updating and/or renegotiating services contracts.
- Managed the team¡¦s lack of motivation by frequent face to face meetings, group meetings and a clear communication flow in order to achieve the team¡¦s objectives and assignments.
- Hired the new permanent Telecom Manager
and provided him his ¡¥Operations Dashboard¡¦.

Ħ Detached contractually by HP to Level (3) Communications as:
Transmissions Project Manager
- Created the European Broadband Lines Activation Centre (3 million dollar budget).
- Screened, hired and managed a team of 17 Transmission engineers.
- Handed over a full operational environment to the customer.
- Managed a highly challenging operations profit margin generation.
- Obtained the 2001 European Top Achievers Award for this project.

European Connectivity and Transport Operations 1996 - 2000
Project Manager Northern Europe (Benelux, Scandinavia, Baltic States).
- Was an active member of Hewlett-Packard European IT Network Counsel.
- Managed the deployment, follow-up and maintenance of the LAN / WAN infrastructure of HP¡¦s proprietary network.
Was the regional representative for Service Level Management with Carriers and Service Providers.
- Streamlined the operational processes and procedures for the entire region.
- Rebuilt the poor performing network infrastructure into a state of the art and fast information transport tool.
- Saved US$ 1,500K by renegotiating the Pan-European service contracts.




Customer Services - Outsourcing Department 1994 - 1996
- Created the Outsourcing Department (now ¡¥Managed Services¡¦).
ƒ¶ Detached contractually by HP to DHL European HQ¡¦s and acting as:
Account Manager
- Rebuilt completely the Service Contract, set-up successfully the Service Level Quality standards and streamlined the operations processes and procedures.
- Team Manager of the IT operations.
Ħ Detached contractually by HP to Belgian Universities and acting as:
Account Manager
- Team Manager for the network monitoring operations of the Belgian Inter- University Network (BELNET).

Customer Services - Country Response Centre 1986 - 1994
Tele support call coordinator
- Created the Tele support Call Centre department.
- Managed a team of 4 Call Centre agents.
- Obtained the 1994 Customer Satisfaction Award for this project.

Customer Services - Field Operations 1982 - 1986
Technical Support Engineer
- Mass Storage Specialist in charge of field engineer¡¦s assistance, escalation management and training.
- Introduced in Belgium a solid information platform (Knowledge Data Base) providing the field engineers with a worldwide fast and reliable technical information retrieval tool.

Customer Services - Field Operations 1980 - 1982
Customer Field Engineer
- Was in charge of customer¡¦s systems maintenance and repair for HP¡¦s Major Accounts e.g. Solvay, Levi-Strauss, Sogemin, Gecamines, Sonaca, Glaxo, Makro, JP Morgan Bank, Gardy-Merlin-Gerin.
-
IT Coordination Centre 1977 - 1980
Operations Coordinator
- Established a full-automated data Centre operation process implying a 50% reduction of operations staff.
- Coordinated the data centre move to the new HP premises.
- Headed a team of 4 operators.

Dalimier Berkel Industries 1976 - 1977
Engineer in electronics
- This end-to-end project consisted of building from component level to final product and delivery of turnkey heavy weight electronic scales.

Education

o Project Management (Focus PM -PMI)
o Management of sensitive projects (lateral approach methodology).
o IT Infrastructure Library (ITIL) in IT Service Management Framework (ITSM).
o Exposure to Enterprise Resource Planning (ERP).
o Exposure to Customer Relationship Management (CRM).
o Sales skills,
o Developing Solution Selling.
o Negotiation skills,
o SMB Management.
o Analytical Troubleshooting.

Skills

o Dedicated to provide the highest project management quality standards to meet the needs and requirements of internal and international large customers.
o Comfortable in planning and deployment of large international projects.
o Committed to continuous field improvement and management through team building and delegation.
o Enthusiastic about coaching young project teams.
o Perceived by his teams as a manager who sets clear expectations, recognises positive results and makes tough but fair decisions.
o Bottom line oriented, self-starter and excellent at reengineering processes from scratch: e.g. turning poor performing operations into profitable centres.
o Operational agility and self-assured in challenging situations.
o Accurately scopes out the work, create efficient workflows and processes, and assign resources properly.
o Can win concessions without damaging relationship.

Languages

French: mother tongue.
English: fluent.
Dutch: fluent.

Other

NATO Security Clearance valid until 2007

 beschikbaar?