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IT Manager

Work Experience

IT Interim Manager (01/2002–Actual)

Management: Project team recruitment & management. Auditing and validating on-going projects. Service delivery, client facing. Budget establishing. Business grower. Network architecture design and implementation. Infrastructure administration. LAN, VPN, Internet web site, mail server. Delivering cost effective IT services to the business.

Consulting: Customer consulting on various IT issues. Information Systems Security enhancements and design. IT department conception and recruitment. Outsourcing projects validation. Managing outsourced partners. Interface between client and service providers. Analyzing needs and proposing technical solutions to drive company to better IT service.

CEO’s IT Consultant (07/2001–12/2001) COTY SA

Company category: Cosmetics
Company type: Worldwide Corporate
Management Level: Project Director
Reporting to: CEO Managing: n/a
Influencing: Global business
Hierarchy level: Corporate VP


Consulting: CEO’s Technical expert. In charge of: information system coherence, corporate and local IT projects matching, division IT projects life cycle. Reporting, IT Security level awareness, IT intelligence. Data integrity and business continuity lifeguard. I was the link between IT and non-technical audience top management. Solutions to be proposed applied to specificity of business.

Management: Project Director. Auditing of running projects, project manager coaching. All projects that needed top management technical approval was audited and guided by myself. I was the technical eye for the executives. Any technical weakness in the project was audited and cleared. Facilitator on several data processing and finance projects. Usage of Hyperion, Essbase server and client.

European IT Infrastructure Manager (06/1998–06/2001) COTY SA (www.coty.com)

Company category: Cosmetics
Company type: Worldwide Corporate
Management Level: Project Manager
Reporting to: European IT Director Managing: 15+ top engineers
Influencing: Global business continuity
Hierarchy level: European Manager


Management: Managing all European Hub IT teams: CAP GEMINI support team, Network administration team, and Infrastructure team. Dealing with SLA’s implementation and control.

Network Architecture and administration: European network management. European email and network gateway administration. Corporate Intranet Webmaster: Installation, configuration, administration of authorizations to intranet. Infrastructure based on Windows NT server, Exchange Server 5.5, Lotus Domino Server, MS Proxy, VPN, RAS. Network using Ethernet, TCPIP, frame relay, Cisco Routers, IBM bridges, Fiber optic, Super Stack 3COM hubs. Interconnections of different sites like MONACO, CHARTRES and PARIS.

Security Management: Securing the local network. Creating and distributing security rules. User authentication creation. Access logging, Ethical hacking, and Intrusion detection. Educate users. Security level reporting. BS7799 implementation and control.


Helpdesk Manager (10/1997–03/1998) NORTEL MATRA CELLULAR (www.nortelnetworks.com)

Company category: Communications
Company type: Worldwide Corporate
Management Level: Project Manager
Reporting to: European Heldesk Director Managing: 15+ hot-liners
Influencing: European user support
Hierarchy level: Manager


Management: Conception of whole helpdesk department. Planning, organization and procedures. Statistics. SLA’s literature, implementation and control. ACD telephone system configuration with dispatching accordingly to load statistics. Team building and training.

France IT manager (07/1995–08/1997) AEI FRANCE (www.aeilogistics.com)

Company category: Transport & Logistics
Company type: Worldwide Corporate
Management Level: Project Manager
Reporting to: European IT Director Managing : 5+ engineers
Influencing: European business
Hierarchy level: Manager


Management: Countrywide IT support service to rule. 10+ sites, 200 desktops using Windows 3.11 for Workgroups. Email server held on AS400 in UK. Liaise with Worldwide user support to implement local IT infrastructure and support. Team Management. Novell Network administration. Warehouse connection and IT organization. Object Oriented programming a warehousing to distribution application with Visual Foxpro.

Helpdesk Manager (09/1993–06/1995) INA (www.ina.fr)

Company category: Multimedia
Company type: France Goverment Company
Management Level: Manager
Reporting to: IT Manager Managing : 5+ engineers
Influencing: Company user support
Hierarchy level: Manager


Management: End-users support. Network and server administration. NT and NOVELL based servers. Configuration and implementation. 350 PC connected. SQL server, SMS configuration.

Network/Micro Engineer (09/1992–08/1993) INSPIR Sarl

Network Architecture: Design of a whole network architecture. Budget, purchase, policy implementation. 10 PC, printers, graphic design tools.


Helpdesk Team Leader (07/1991–08/1992) EURODISNEYLAND (www.eurodisneyland.com)

User support: End-users on line assistance. 1st level problem resolving. Novell network with several hundred IBM computers.

Database programmer (06/1990–06/1991) CIMO sa (www.cimo.fr)

Programming: X-base database design and implementation. Stock database to hold second hand motorcycle showroom.

Education

1988: IT degree in Chamber of Commerce at Charleville-Mezieres (France)
1986: Bachelor degree B – Economy

Skills

Office Software: Office Pro 2000, Visio.
Email Server & Client: Exchange, Outlook, Lotus Notes.
Databases: SQL, Xbase, Visual Foxpro, MS-Access.
Security: Checkpoint FIREWALL-1, BS7799/ISO17799 aware.
Remote Control: PCAnywhere, Timbuktu, VNC, SMS.
Backup Software: BackupExec, ArcServe.
Network Server: Windows NT/2000, Windows Terminal Server (TSE), Novell Netware.
Thin Client: Citrix
Web Server: IIS, MS Proxy
Network hardware: Cisco routers, 3com Superstack. IBM Bridge.
Operating Systems: Windows NTWKST, Windows 2000, Mac OsX.
Project Management: MS Project 2000.
Finance: Pbviews, Essbase, Hyperion.

Languages

English
French

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