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Interim manager

Work Experience

2000 - 2003: ntl – (Cable Television and Communications)
2001 - 2003 Head of Field Services, Northwest.
Operations and maintenance of Cable TV network.
• Budget management of £5.2 Operating Expenditure & £9M CAPEX.
• Directed 100+ internal team members & 80+ contractors.
• Developed operational excellence through coaching, training and reward/recognition initiatives.
• Launched internet broadband services, driving ntl to the greatest UK market share over the period.
• Key performance targets consistently hit across all operating areas.
• Customer base grew 25% and costs reduced 10% in 2 years.
2000 – 2001: Head of Technical Operations, Wales & West Midlands
Operations & maintenance of technical sites & large business data networks.
• Developed Standard Operating Environment to improve operational efficiency and reduce operational costs by 15% (£750K pa)
• Chaired national committee to create & implement company wide staff grading system, deriving consistency in pay, skills and performance.

1997 – 2000: Cable & Wireless – (National & International Communications Carrier)
Regional Manager, Networks & Business Operations
Business Installation & maintenance, fibre networks, Trans-Atlantic cable stations.
• Delivered significant operational cost savings (£2.9M annually) through improved national equipment repair processes and logistical support.
• Created and implemented improved processes for major fibre service breakdowns reducing failures by 30% and fault durations by 40%.
• With IBM developed productivity management system delivering 15% performance improvement within 3 months of launch.

1996: Exelcomindo, Jakarta Indonesia (Mobile Phone Network Provider)
Technical Consultant
Creation and implementation of technical processes and operating standards.
• Developed On-line customer provisioning.
• Created and implemented base station maintenance plan & Scheduling system.
• Supported KPMG to roll out SAP business system.

1992 – 1996: NYNEX Communications (Cable TV)
1994 - 1996 Regional Manager, Technical Operations, North.
Green field operation to build cable TV network, recruit and develop 70 man operational team and acquire and service customers in rapid growth environment.
• Managed transition from network development through to daily operations with customer base growing from 0 to 300,000 in this period.
• Created and implemented standard operating environment nationally, to maximise operational effectiveness.
1992 – 1994: Project Manager, South
Installation project management of telephone network infrastructure in a multi-site operation.
• Project managed & chaired cross departmental committee delivering new telephone services across the region.

1985 – 1992: British Telecom - Clerk of Works, Digital Modernisation.
1968 – 1985: Post Office/BT - Technical apprenticeship leading to Technical Officer

Education

Education/Qualifications
1992 - 2003 Professional development
Finance for Operational Managers, Management Technology, Negotiating skills, Communications Project Management, New Roads & Street-works.
1974 – 1992 Continuous technical training in telecoms, electronics, data and computer technologies.
1973 HNC Electrical Engineering

Skills

Selected Skills and Achievements
Business Development At Cable & Wireless reviewed technical running costs. Devised plan to reduce equipment spares holdings while improving repair process via competitive outsourcing. Annual divisional operating expense reduced from £10.1M to £7.2M.
Technically evaluated major equipment bid contracts at NYNEX. Reviewed functionality, scalability, and compatibility considering both direct and indirect associated costs. Received Presidential award for obtaining the least cost, optimum technical solution.

Change Management At NTL, chaired committee developing & implementing a national staff grading system. Implemented skills audits, salary benchmarks and performance management integration. Company derived consistency in pay, skills and performance.
Developed and implemented a workflow productivity system with IBM. On line engineers timesheets with automated management reports provided detailed workflow analysis. Productivity increased by 15% within 3 months.

Leadership Launched green field operation for Nynex’s £1.2B northwest investment. Initiated substantial recruitment and training exercise to acquire and develop technical staff. New 70 member team operational within 5 months.
Managed annual £5.2M Operating & £9M CAPEX budgets at NTL. Developed operational excellence through coaching, training and reward/recognition initiatives. Customer base grew 25% and costs were reduced by 10% in 2 years.

Problem Solving Reduced new customer waiting lists caused by network capacity issues. Created capacity management and fast track equipment upgrade processes reducing waiting lists from 1,400 customers to around 10 in 3 months.
Authored and implemented plan covering major failures in Cable & Wireless’s fibre network. Reviewed and improved key activities and accountabilities. Failures reduced by 30% and downtime durations by 40%.

Strategic Planning & Implementation Project managed multi-£M telecom switching infrastructure for NYNEX. Chaired cross departmental project team and negotiated integration plan with BT. Launched network in 4 planned successful phases, on time, on budget.
Pioneered method of transparently switching telephone customers between carriers. Led team in hardware/ software trials and confidence tests. 45,000 customers successfully transferred from Mercury to NYNEX network.

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