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Project/Change Manager

Work Experience

Consultant, Energis N.V., Rotterdam, The Netherlands
2000 – 2002: Manage €12M consolidation of the European network operation centres (NOCs) within Germany, Switzerland, Poland and the Netherlands into one site utilising and enhancing the existing Dutch NOC and IP Data Centre.
·Worked closely with executive and business customers to win their co-operation and participation.
·Wrote business case with capital budgeting, requisitions, dependency matrix, impact/benefit and cash flow analysis for:
oRelocating the staff and infrastructure of the Dutch NOC to larger and more suitable premises;
oImplementation of OSS/BSS for IP, Voice and Data (including Netcool, HP OpenView, BMC Patrol, InfoVista & Netrac);
oIntegration with existing IT systems including SAP, Geneva and Remedy;
·Planned and relocated the existing Dutch NOC to larger and more suitable premises including staff and infrastructure – IP network, servers, element managers (Voice & IP), NMC, PBX, etc.
·Planned, facilitated and managed transition of all operational support systems and functions from existing European NOCs into the new Dutch NOC.
·Set-up project office (PRINCE2) to monitor and communicate project status including budgets, resources, stage boundaries, risk/issue logs and contingency plans.
Change Manager, New Zealand Milk, Swindon, England
1999 – 2000: Problems between the ERP vendor (ORACLE), the Warehouse Management System (WMS) vendor and the company, had resulted in the ERP implementation project stalling at a critical stage.
·Identified quick wins and produced a resolution strategy consistent with business needs, budget, technical infrastructure and industry best practice.
·Wrote a detailed plan including budgets (£1.5M), time scales and resource requirements needed to complete implementation.
·Implemented change management and other ITIL service management into existing IT department.
·Served as liaison between internal customers and third-party vendors to reconcile issues arising from the initial project
·Defined and implemented BPR change programmer to improve supply chain management.
·Provided future technical road map and investment strategy to executive level management.
EMEA Project Manager, Cisco Systems, Amsterdam, The Netherlands
1999: Manage the EMEA Y2K business systems test (BST) in conjunction with the Global Y2K programme that was being managed out of the USA.
·Worked closely with executive and business customers to win their co-operation and participation.
·Developed and implemented EMEA BST strategy in co-operation with all areas of the business.
·Tracked progress of the project to ensure timelines and milestones were met.
·Communicated status of project to both global Y2K programme management in the USA and local EMEA executive level management.
·Co-ordinated test teams of 50 staff with test rooms in Amsterdam, Paris, Scotland and the USA.
Consultant, ABN-AMRO, Amsterdam, The Netherlands
1998 – 1999: Employed by OSI Consultants to develop strategies for the Global treasury market and credit risk system (RXM). These included improvements to data quality and a plan for subsequent data migration from the legacy database to Sybase.
·Defined strategies and business case (€3M) for migration of legacy RXM data to new Sybase and Business Objects on UNIX platform.
·Team leader responsible for acquiring the resources needed for the project and presenting the project plans to management.
·Documented the RXM & Sybase physical/logical data models and created development documents for programmers.
·Created the business process definition to help analysts’ speed up the data cleanse and developers’ speed up the coding process.
IT Specialist, AT&T Unisource, Hoofddorp, The Netherlands
1998: Part of the $10M Global Millennium Programme for AT&T Unisource covering 15 EMEA subsidiaries and 144 World Partners.
·Served as liaison between internal and external customers and third-party vendors to manage the remediation process under tight deadlines.
·Researched and documented the equipment and activity on customer accounts in the database via web interface forms, Lotus Amethist and Access.
·Provided direct input to developers relating to enhancements of database input/extraction forms that significantly improved the quality and ease of researching, updating, tracking and reporting.
·Hosted and communicated current status of all IT & network remediation projects to the appropriate technology steering groups on a regular basis.
Change Manager, Precia Molen, Redditch, England
1997: Manager development and support of weighbridge administration system.
·Wrote business case and detailed project plan for development including capital budgeting (£500K), resource requirements, and requisitions with cost/benefit and cash flow analysis.
·Responsibilities during the development phase included track & manage budget; detailed test phase; manage risks/issues and contingencies.
·Managed development and test team of 6.
·Defined procedures and processes for implementation and support of end-user clients.
·Provided future technical road map and investment strategy to executive level management.

Education

1991–1993 MSc Human Computer Systems (part-time), DeMontfort University, LEICESTER
1982–1985 BSc Information Systems Design, Kingston Polytechnic, KINGSTON

Skills

PRINCE2 Project Management
ITIL Service Management

Languages

English
Basic French & Dutch

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