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Project Manager; Change Facilitator

Work Experience

Cees is a manager who developed into a people manager in change management projects in the last couple of years. He is consistently in search of the talents of his colleagues and participants in projects to use their knowledge and experience in realising organisational goals and changes. Very strong customer focus because of his experience at a consumers union. His analytical capabilities make it possible to master the details in complex situations and in cooperation with parties concerned propose an adequate plan for realising organisational goals and changes. Examples are his knowledge of the business aspects of ‘the migrations of all payment programmes from the magnetic stripe technology' to the ‘EMV’ chip and Basel II (with a focus on business processes and improvements). He combines a positive attitude with a strong ambition, especially in team work. He believes in practical results based on business or functional needs of the organisation rather then technical solutions. In recent years, he has proved to cope with multiple and complex change projects. He adopts a critical attitude towards principals and participants. Nevertheless, through his enthusiasm and ambition he can achieve acceptations of changes
2003 Interpay Business Unit Corporate Account Management
Role Consultant of the Corporate Account Managers
Result Responsible for the preparation of discussions with experts on payment services and a brainstorm session with the account managers of the Business Units of Interpay.


2002-July 2003 Interpay Business Unit International Card Products
Role Consultant of the Manager Business Development
Result Recommendations on the choices in the area of product profiles for credit card based on ‘EMV’ (that is “Europay, MasterCard, Visa”; a programme for the introduction of chip technology for payment cards). In addition: recommendations on the different scenarios for issuing and acquiring activities and on the effects of changes in the requirements of EMV.

2002 Rabobank ICT Business Unit Outputbedrijf
Role Consultant of the Manager Output Company
Result Recommendations on the effect of the introduction of chip technology for the personalisation of debit and credit cards combined with an investment proposal.

2001-2002 Interpay Business Unit International Card Products
Role Consultant of the Manager Business Development
Result Recommendations on the introduction of project management within the Business Unit and the organisational effects of the introduction. Preparation of a handbook and templates. Followed by recommendations on individual and GroupWise coaching and the implementations of the project management method.

2000-2001 Interpay Business Unit International Card Products
Role Project Manager
Result Coordination of the commercial subproject of the EMV programme of Interpay and the Dutch banks. Responsible for the commercial aspects, fraud estimations and the business cases. Together with the program manager responsible for the analyses of stakeholders and the external environment and the effects on the decision process


1999-2000 Rabofacet B.V. Business Unit Rabofacet desktopautomatisering, Zeist
Role Business Unit Manager
Result Responsible for the servicing of all the desktop computers for Rabobank Nederland, Rabofacet en Rabobank International. Task: development of standardised service lines, cure of the financial basis of the Unit and focus on the integration of the different departments and Service Units on different locations into a strong Business Unit.

1997-1999 Rabofacet B.V. Business Unit TeleServices, Best
Role Product Manager Rabofoon
Result Responsible for all ‘New Business’ in the call centre (IT projects which changes the services in this new channel for the distribution of banking services), telephone services of the local branches, outbound marketing actions and the communication of the Business Unit.

1993-1997 Rabobank Nederland, Eindhoven
Role Product Manager in the Cards & Cash Payments Services Department
Result Responsible for product development of and marketing for debit and credit cards. Responsible for the development and introduction of the Rabo TotaalPakket (the first payment product which combines payment, electronic banking, insurance and loyalty programme)

1989-1993 Rabobank Nederland, Utrecht
Role Spokesman
Result Responsible for payment services (introduction of payment tariffs and the growth of electronic payment services), communication by crisis and retail banking

1980-1989 Consumentenbond
Role Legal Advisor and Policy Maker for this Consumer Union
Result At the member services responsible for issues on governmental services and as staff member responsible for the preparation of the policy on governmental and financial services and the lobby in parliament.

Education

HAVO
HEAO Economic Law direction
Constitutional and Administrative Law
Management and Organisation

and some courses on communication and facilitating

Skills

Consultancy
Change Management
Project Management
Management and Teambuilding

Languages

Dutch native
English

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