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Customer Service Manager

Work Experience

2001. Distribution Manager Benelux for Texaco Belgium, as an Independent Interim Manager. (Fuel distribution in the Benelux Countries for Texaco, Own drivers and 3rd party contractors, terminal operations, etc.)
From June till end September 2004, I took an Interim Management mission by a Chemical Trading company, called INTEGRA Services, were I handled the Operations desk for the traded Chemicals.
From January 2006 till end March 2006.
NYK Logistics in Antwerp, as Administration/Customer Services Manager. Responsible for a group of 13 people, Import & Export of Electronic consumer goods (Pioneer). Mission was to detect weaknesses in the operations process and to bring the motivation back in the export group.

Education

Certificate of satisfactory completion of the exams in International Professional Road Haulage, issued by “Instituut Voor Wegtransport”, and organised by the Belgian Ministry of Transportation, according to the EEC regulations (1982). Professional license for International transportation by road, issued by the Belgian Ministry of Transportation (1982).
Diploma at the Institute for Harbour Employees (“Beroepsinstituut voor havenbedienden VZW”), with following specialisation: Forwarding, Customs, Road Haulage and Airfreight (Antwerp 1981)
Supply Chain Management, BNT/Elsevier, Antwerp, 3 days (2002)
Facility Management, VIK, Antwerp (2002)
Transport Management - Zelco 4-day course (2002)
PC literate (since 1986): Microsoft Windows NT and \'98, Office 2003 (Word, Excel and PowerPoint)
Professional selling skills II by “Xerox Learning Systems”, three days (1981)
Effective Negotiating by Dr. Chester L. Karrass (1987)
Academic cyclus Maritime transport and Seaports (1988)
Goals-Oriented Skills workshop (1990)
Negotiating Skills, London, 2-day course (1993)
Legal Aspects of Contract Law, Charter Parties, Inspection, Arbitration & Claims (London 1996)
ISO 9000 (Basic course) - BVQI, 1 day (1999)
ISO 9000 Internal Auditor - BVQI, 2 days (1999)
Introduction to ISO 9000-2000 norm - BVQI - 1/2 Day (1999)

Skills

Customer Service Management, Transport, Distribution

Languages

Engels, Duits, Frans en Nederlands (moedertaal)

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