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General Manager / Project Manager

Work Experience

Jan 1999 - Mar 2000
ACNielsen, ACNielsen House, London Road, Headington, Oxford, OX3 9RX.
ACNielsen operates in over 100 countries worldwide and is the global leader in provision of market research, information and analysis to the consumer products and services industries.

Jan 1999
Recruited as Marketing Manager (Oxford Office)
Reporting to Marketing Director (U.K.)
Final salary £40,076pa + Company Car + Bonus
Key Accountabilities: To drive the growth in ACNielsen’s core services (with revenues in excess of £30m) through the development and implementation of key strategies and product enhancements, and to strengthen ACNielsen brand equity and marketplace positioning.

Jan 1998 - Jan 1999
During this period I took a year out of employment in order to complete a personal ambition to travel independently around the world.

Oct 1989 - Jan 1998 ACNielsen (as above)

May 1996
Appointed to Service Centre Manager
Reporting to Client Service Centre & Processing Director (U.K.)
Key Accountabilities: Leadership of a cross-functional team collectively responsible for the provision of ACNielsen products and after sales servicing of 30+ clients. Optimising efficiency to ensure timely and accurate delivery of industry products, and providing technical support for new or extended business initiatives. Planning and control of the Division’s cost budget and financial performance related bonus rewards. Additional responsibility was had for the management of a major company project to migrate processing hardware/software platform to year 2000 compliant European standard.

May 1995
Promoted to U.K. Service Centre Project Manager
Reporting to Client Service Centre & Processing Director (U.K.)
Key Accountabilities: Management of a major company re-organisation, affecting 120+ employees, to re-align Sales and Client Support staff into customer focused, multi-functional teams. The project scope included the development, planning and implementation of job placements, physical re-location, technical support infrastructure, re-training programmes, performance targets, and financial controls. Project was completed successfully to schedule.


Oct 1993
Promoted to Operations Manager
Reporting to Operations Director (U.K.)
Key Accountabilities: Site management and co-ordination of all Operations functions; Computer Operations, Statistical Operations, Data Input, Coding, Processing Instructions, Customer Services, PC Support and Service Development. Recruitment, training, motivation and leadership of 35+ FTE Operational staff. Planning and control of the Division’s cost budget of c£0.5m.

Jan 1993
Promoted to Senior Statistician
Reporting to Statistical Research Manager (U.K.)
Key Accountabilities: Determination of best demonstrated practices for sample optimisation, data input, validation and data estimation, to meet both customer and retailer needs. Assist in Retailer co-operation negotiations and support the marketing of service changes.

Sept 1991
Promoted to Service Development Manager

Feb 1991
Promoted to Liquor Research Manager

Apr 1990
Promoted to Research Executive

Oct 1989
Appointed as Trainee Research Executive

Education

1978 - 1983
King Edward VII Camp Hill Grammar School for Girls, Kings Heath, Birmingham.
Qualifications: GCE ‘O’ Level Mathematics, English Language, Geography, Biology, French, Economics.

1983 - 1986
Solihull College of Technology, Solihull, West Midlands.
Qualifications: GCE ‘A’ Level Economics, Mathematics (Pure and Statistics), GCE ‘O’ Level Govt and Politics.

1986 - 1989
University of Wolverhampton, Wulfruna Street, Wolverhampton.
Qualifications: BSc in Applied Sciences majoring in Statistics, Economics and Operational Research.

Skills

I have completed training courses in the Institute of Grocery Marketing Diploma, International Statisticians Course, Project Management, Team Building, Recruitment and Employment Law, Coaching Skills, Performance Management, Change Management, Train the Trainer, Advanced Negotiation Skills, Power of Personal Influence, Dunn & Bradstreet Change Leader Programme Leadership 2000 and Storewars.

I am PC literate and have knowledge of a wide range of software packages including Microsoft Office and Microsoft Project, and have a broad understanding of both mainframe and PC hardware technology, networks and the use of communications facilities.

I am a confident presenter having frequently been required to give both internal and client presentations, often requiring the explanation of complex technical details in laymen’s terms, and occasionally in heated situations where tact and diplomacy are paramount. I have also been chosen to represent the company at several important events, and was a committee member on a number of Client User Groups. I have participated in several European Task Forces, implementing new products, procedures and organisational changes in the U.K. and overseas.

MAJOR ACCOMPLISHMENTS:

In 1999 I developed the business case for a major product development of ACNielsen’s core service that was subsequently endorsed at European Management level.

Between 1996 and 1997 I set up team-building sessions and improved the working environment and practices leading to an increase in my departments employee satisfaction rating from 32% to 64%.

During 1995/96, in my role as Service Centre Project Manager, I made a significant contribution to the formulation of company strategy and the improvement of working procedures. In particular through the design and implementation of a career development program and employee training plans.

In 1994 I instigated and implemented a replacement product development that yielded an increased operating margin of c£350k.

In addition, during my employment with ACNielsen I have received three international recognition awards.

Languages

I am fluent only in English, although I hold a GCSE qualification in French and have a 'travellers' grasp of Spanish.

Other

PERSONAL QUALITIES

My preferred team role (as measured by the Team Management System Margerison-McCann) is Creator-Innovator with related roles in Thruster-Organiser and Controller-Inspector sectors. Consequently I have strengths in three distinct parts of the Team Management Wheel, something that occurs in less than 1% of people.

Whist I am strong in creative thinking and logical analysis, this is combined with a pragmatic approach, commercial realism and the ability to communicate at all levels, to give an “all-rounder” who finds success in a wide range of responsibilities.

I am an accomplished leader who can inspire others through my breadth of vision, wealth of ideas and my ability to isolate opportunities and present a business case for change.

I am also well presented, and have a professional manner and controlled demeanour, enabling me to remain cool when under pressure.

OTHER INTERESTS

I enjoy driving, holding a full, unendorsed licence and have frequently driven abroad.

My main interest is in travelling, and from April 2000 to July this year I made a second trip around the world, on this occasion concentrating mainly in the regions of South and Central America, areas of particular interest to me that I had insufficient time to visit in my previous trip. In total I have now visited over forty countries worldwide, covering five continents. I passionately believe, through the experiences and challenges faced whilst travelling, I have gained a much deeper understanding and insight on life, and this added knowledge will be invaluable in both my future personal and professional life.

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