beschikbaar?

TIP: soortgelijke CVs vinden

Experienced senior manager / director

Work Experience

Operations and Change Manager - Flemish Government – ICT Dept (government) - 01/2005
Interim Management assignment. Move the organization from a reactive and controlling organization towards a strong proactive role, taking leadership and ensuring a business orienteded mentality. Develop a vision, mission and a strategy for the department; member of the mgmt commitee; implement ICT governance processes , including project management (PRINCE 2) and ITIL; coach current management; implement a culture of "change" ; restructure the organization and implement real people management (budget 120 mio €).

Creation of own Company : Experience 4 Results Comm V. (mgmt consulting & services) - 01/2005.
Interim management. Change processes, independent management advice, coaching and people management, project & processmanagement. Strategy development and implementation. ICT, Operations and General Mgmt.

General Manager ICT - Acerta (social security/financial services)
Merger of SBB and VKW: creation of a single professional ICT organization at Corporate level; define a Corporate ICT strategy, implement governance processes and make technological choices to secure the future of the organization. Implement benefits by economies of scale. Stabilization and optimization of the performance of the newly implemented Payroll application. Scorecard implementation (BS). (108 employees - budget: 50 mio € (out of which 15 mio € outsourced) / cost reductions 10 % YOY).

Operations Director - Promedia (publishing - yellow pages)
Responsible for the entire operational chain: contracts, order entry, database, graphics, paper and printing, distribution. Restructure and change the operations (supply chain) organization and processes in order to move from one channel (paper) to multi-channel (paper, internet, CD, WAP, 1207, ...). Implement a human resources strategy to enhance the skills and management potential. Implement an ICT strategy and a database structure (processes, operations and ICT) in order to support the strategy. Responsible at international level for the database. Implement EFQM based quality. (250 employees - budget 50 mio € ).

Director Customer relations (Sales Director) - ACC (Health sector - ICT and Financial services)
Management of the 3 business units providing ICT and financial services to the health sector. Implementation of the necessary change (organization, skills, attitude) to move from a protected towards a competitive market. Create synergies and cooperation between units. Implement ISO 9000 in the organization. Implement CRM. (50 employees - revenue 20 mio €).

Business Unit Manager - IBM (ICT products and services)
Startup and growth of a business unit, delivering services in Year 2000 (consulting and conversions), Euro and application outsourcing. Business development; development of competencies. (up to 125 employees - revenue up to 20 mio € - gross profit 35 % - NBT 8 %).

CIO B/L and MEA (ICT Director) - IBM (ICT products and services)
After a major restructuring program in ICT: stabilize the organization and build new structures. Move to the ICT Director function by taking gradually responsibility for all functions within ICT. Rebuild the ICT skills in line with needed competencies.


Implementation of a major "telework" program. Implement major projects at national level, including CRM and entirely new infrastructures. Implement the IBM systems and ICT standards at MEA (Middle East & Africa) level. (100 employees and indirect 27 countries - budget 22 mio €).

Process and Systems Manager Benelux - IBM (ICT products and services)
Responsible for the successful implementation of one single Fulfillment organization for Benelux, working in a uniform way with common processes and common information systems. (50 employees Belgian & Netherlands - ICT budget 15 mio $ - Fulfillment budget at start 88 mio $; reduced in 3 years to 45 mio $ ).

Fulfillment Program Manager Belgium / Benelux - IBM (ICT products and services)
Responsible - first at Belgian, later at Benelux level - for the global coordination of the fulfillment function (fulfillment being split into different organizations): ensuring common processes, skills management, career advancement, liasing with corporate HQ in Paris, liasing with ICT, operating plan , HR management and training. Implementation of MDQ (= to EFQM). Also responsible for specific projects and programs as assigned. Process responsibility & mngmt. (Indirect 450 employees, Belgian and Dutch - budget 65 mio $).

Operations Manager - IBM (ICT products and services)
Responsible for the business drive and all operational (including sales and fulfillment) aspects of the business unit; including also the own process support and ICT. (60 employees - unit revenue : 218 mio $)

Direct Supply Centre Manager - IBM (ICT products and services)
Manage all volume product in a cost-efficient way, providing sales and fulfillment (from contract closing till delivery and invoicing) support to dealers and large accounts and ensuring optimization of customer satisfaction. Ensure supply is in line with demand, avoiding backorders and leadtimes. (45 employees).

Branch Administration Manager Dealer Channel - IBM (ICT products and services)
Ensure integration of all administrative and fulfillment (operational and logistics) processes within the IBM structures (PC was started as a separate company) and processes. Ensure a qualitative and efficient dealer administrative support for all fulfillment and financial matters. (25 employees - supported revenue 60 mio $).

Account Administrator - IBM (ICT products and services)
Ensure correct and complete order entry, contract management, backlog management, plant contacts, customer contacts, billing and collection for a specific set of accounts. Ensure customer satisfaction.

Industrial Risk Advisor - Zurich (Insurance)
Ensure industrial risks are at an acceptable level within the accounts covered. Setup consultancy programs to help customers to lower risks. Advice customers on exposures, risk management and financial implications.

Project Engineer - Tractionel (Engineering)
Manage projects in electricity and instrumentation according to budget and customer expectations. All activities are billable to customers.

Education

Engineering degree in Electromechanics (Leuven)
Teaching certificate (PTNL, Hasselt)
Postgraduate Degree in Applied Economics (Leuven)
Master in Financial Management (Brussels)
Master in Applied IT management (Brussels)
Advanced Degree in Operations Management (Leuven)
General Management (Ashridge)
ICT Management (RUG)
Executive Master in Interim Management (Vlerick - ongoing)

Skills

Senior manager with experience in companies of different sizes and industries. Held positions in business, ICT and general management. Responsible for budgets, P&L and business development. Managed people, projects an programs; combined operational as well as strategical responsibilities. Gained international experience. Managed quality programs and service levels. Process management, people management and change management are core competencies. Strong technological (ICT) and hands-on management focus. Keywords: commitment, coaching, communication, integrity and learning. Complex, multifunctional and multicultural environments are a challenge.

Domains :

· General Management
· ICT
· Operations and Fulfillment
· Customer service
· (Sales) Administration
· Board : Non Executive Director

Sectors :

· Profit, Social profit en Government
· Social Economy
· All industries; large companies and SME

Key Areas :

· People management & coaching
· Crisis management
· Change management
· Restructuring
· Build new organizations
· Process management
· Project & program management

Languages

Dutch,French,English

Other

President - VCOV (Flemish confederation of parents and parent commitees)
Recover the organization through restructuring, organizational change, defining and implementing a strategic plan; improve image and reinstall credibility and trust. Implement a new "market" approach. (budget 1 mio €).

President of SME-workgroup - VKW (employers organization)
Creation of a network of entrepreneurs in SME (KMO/PME/KMB) , enabling specific experience exchange and learning. Create visibility for SME's and their specific "problems" and needs.

Member of the Board of VKW-Brabant (employers organization)

President (and several Boardmemberships) - Jaycees (Junior Citizens International)
Leadership learning ; project management ; service to community ; learn to take responsibilities.

Rotary - Leuven (Service Club)
Member of "service to community"; Unicef contact; Coordinator of "Small Business Projects"

Other Memberships (current and past): Leuven.Inc,SAI,BTA,Alumni KUL,STI,Alumni Vlekho,CDN , ...

 beschikbaar?