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Area Manager / Account Manager / Service Manager

Work Experience

11/2002 – 09/2014: Zardoya OTIS, S.A. - OTIS Elevator Company - (Murcia, Spain)
• 11/2002 – 12/2004: Position: TECHNICAL SALES EXECUTIVE.
- Selling service and maintenance agreements,
- Selling new equipment and modernizations,
- Retaining current maintenance agreements,
- Making effective sales presentations,
- Developing service sales territory, Promoted to:
• 01/2005 – 12/2012: Position: LOCAL AREA MANAGER.
- Leading a team of 7 (supervisor, admin., technical staff),
- Selling new equipment and modernizations,,
- Service business and field operations,
- Customer satisfaction and customer retention,,
- Branch profitability,
- Financial performance targets,
- Ensuring safety performance, Promoted to:
• 01/2013 – 09/2014: Position: AREA MANAGER.
- Leading a team of 20 (2 technical sales executives, 2 supervisors, admin., and technical staff),
- Field operations, branch profitability.
- General business management,
- Monitoring and managing all location processes,
- Meeting business targets set by the Company: (Economics, Sales, Financial, Production, Security).
- Customer retention and developing client portfolio,
- Managing key customer relationships,
- Monitoring customers, market and competitor activity to report the Executive for strategic decisions.
***10/2014: Relocated to Rotterdam (The Netherlands).

-10/2006 – 12/2008: International Llc. – (Florida, USA)
• Position: Business partner – INTERNATIONAL TRADER.
Import / Export wines from Argentina / USA. Family project about one of the best grapes from Sudamérica cultivated in Mendoza, D.O. Región de Cuyo: The famous national variety "Malbec", originally from France, getting its best taste in its argentine destiny.

-12/1994 – 12/2001: Coca Cola Company – E.D.A.S.A. – (Córdoba, Argentina)
• 12/1994 – 12/1997: Position: PAYABLE ACCOUNTS ANALYST.
- Review and verify invoices and check requests,
- Reconcile accounts payable transactions,,
- Prepare analysis of accounts,
- Research and resolve invoice discrepancies and issues,
- Assist with month end closing,
- Produce monthly reports, Promoted to:
• 01/1998 – 12/2001: Position: PAYABLE ACCOUNTS SUPERVISOR.
- Assisting Department Manager in accomplishing departmental goals and objectives,
- Ensuring invoices processed and paid in a timely and accurate manner,
- Supervision of staff members in order to ensure processes are compliant with company guidelines,
- Providing periodic reporting to internal customers, perform month-end close duties,
***02/2002: Relocated to Spain.

-01/1994 – 11/1994: 1º Instituto Privado de Neonatología, SRL – (Córdoba, Argentina)
• Position: ACCOUNTS RECEIVABLE ADMINISTRATIVE.

-11/1992 – 11/1993: Accounts Office – (Córdoba, Argentina)
• Position: BOOK KEEPING.

-01/1992 – 03/1992: New Frontier Meats (St. Catharines, Ontario, Canadá)
• Position: Internship for learning English.

Education

09/2009-07/2010 Postgraduate Degree in Business Administration and Management
UCAM San Antonio (Murcia, Spain)
09/2007-07/2008 Master’s Diploma in Marketing Management
ENAE Business School (Murcia, Spain)
09/2006-07/2007 Executive MBA
ENAE Business School (Murcia, Spain)
02/1998-12/2000 B Sc. Degree in Business Administration
IUA – Instituto Universitario Aeronáutico (Córdoba, Argentina)


FURTHER EDUCATION:
• 03/2012: Excelent Service 2º- Zardoya OTIS, S.A
• 09/2011: Development in Management and People Leadership-OTTO Walter
• 05/2006: Management Development- Montejo & Pernas Asociados.
• 10/2005: Excelent Service 1º- Zardoya OTIS, S.A.
• 01/2004: Sales Techniques- Fundación Confemetal.

Skills

Professional with strong Commercial orientation, and solid track record in Sales, Customer Service and Operations. Many years of experience in the “Lift Industry” as Sales Executive and Area Manager, also experience in the field of Finance and Administration as Accounts Payable Supervisor in FMCG-beverages industry.
Academic qualifications in Business Administration, Management and Marketing.
Spanish native speaker and fluent in English. (Learning Dutch).
Entrepreneurship and self-motivated person, honest, business focused, team player, with management and supervisory skills. Communicative, sociable and natural networker. Well organized, persistent, sensitive to customer needs and good problem solver. Proven adaptability to differing cultural environments. Ability to learn new procedures quickly and efficiently.
Looking for a job within fields: Commercial / Operations / Customer Service. Available for different positions.

Languages

• -Spanish Native speaker,
• -English: Fluent, advanced.
• -Dutch: learning at Masterclass Academy Rotterdam, level A2.

Other

COMPUTER SKILLS:
• Microsoft Office, (Exel, Word, Outlook, Power Point)
• Internet,
• SAP R/3 (from 1996 to 2001).
HOBBIES:
I like to go to the gym regularly, ride a bike and play golf and paddle. I love travelling around the world and as I am a social person I like to attend professional and social events, spend time with my family and friends. I enjoy doing business. In the future, I want to dance Tango and learn Italian.

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