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Sr. Director, Information Systems Infrastructure & Business

Work Experience

FOUNDER. Jan, 2010 - present
I successfully provided companies with consultancy in the areas of PM and IT:

Collaborated with customers in Germany, in regard of enabling e-invoicing and setting up core IT business applications.  Engaged in the development of a business and IT strategy for an European transportation
management company.

For my start-up, oversaw development, strategically timed releases, as well as collaborated in the programming of a web-based, database-driven software application in the area of e-procurement and e-invoicing. Deployed several virtual appliances and web applications \"in the cloud\" using the Amazon AWS platform.

KOFAX INC. Nov,2006 - Jan, 2010

Sr. Director, Information Systems Infrastructure & Business Information Systems. Nov,2008 - Jan, 2010

Responsible for the management of the company\'s IT department with a staff of 56 and a budget of CHF +12M, resulting in an completion of several high profiles projects, rollout of major business applications, establishment of a IT
governance model based on ITIL, while meeting all required SLAs and keeping IT costs 20% percent under budget.

Led multicultural team with staff located in the US, most countries in EMEA and APAC (Vietnam and Malaysia).

Oversaw the migration of all legacy CRM and Marketing Campaign management systems to
Salesforce.com.

Oversaw the setup of server and DB infrastructure for the migration of legacy ERPs to MS Axapta and the
deployment of Oracle Hyperion.

Oversaw the development of several applications for the Sales and Marketing departments.

Deployed Microsoft SharePoint and rolled out a new Corporate Intranet.

Led all relevant activities to make the IT department ITL ready.

Networked with interdepartmental heads and management teams.

Evaluated departmental strategies, determining short and long term strategies. Mentored IT team,
recruited staff, and led meetings, brainstorming, cost reviews and planning.

Sr. Director, Information Systems Infrastructure. Mar,2008 - Nov, 2008

Oversaw the company’s IT Infrastructure department with a staff of 50, responsible for the data centers, global network infrastructure, user workstations and 1st and 2nd IT support.

Designed and oversaw the implementation of the two corporate data centers in California (US) and Zürich (Switzerland). Consolidated 80% of servers and applications from corporate branches around the world. Reduced costs and improved reliability by virtualising a significant part of the data center infrastructure with VMWare ESX.

Oversaw several major rollouts and migrations: o Rollout of anew Avaya telephone system worldwide. o Migration of the mail platform from Lotus Notes to Microsoft Exchange. o Global rollout of Office 2007. o Rollout of new global Active Directory architecture. o Move of the headquarters to a new location in Irvine, California (US).

I improved the global network infrastructure, standarising on CISCO equipment.  Negotiated framework contracts with major providers like DELL, HP, CISCO and Microsoft.

Created an in-house disaster recovery procedure and security concept to avoid downtime, protect data and improve resilience of the core applications.

Defined and implemented major processes like Change and Problem management and Availability management. Defined KPIs and SLAs and reported metrics regularly to the Executive Team.

Proposed and led several initiatives to outsource non-key competencies of IT to low costs countries in East Europe (Hungary, Poland, and Croatia) and Asia (Malaysia).

Director, IT EMEA. Nov,2006 - Mar, 2008

Oversaw the company’s IT EMEA team of 17, with the directive of creating a central European IT department from independent entities around the continent.

Made an initial assessment and audit of the status of IT in the different European branches.  Proposed and implemented a new IT architecture and organization of the IT team.

Prepared, submitted to Executive level and managed a centralised annual EMEA IT Budget of CHF +3M, consistently meeting all annual staff and cost targets.

IBM GLOBAL SERVICES, STRATEGIC OUTSOURCING Jan, 2000 - Nov, 2006

e-Business Delivery Manager Iberia. Feb,2003 - Nov, 2006
Responsible for the architecture, planning, technical design and execution of the outsourcing contracts in relation to non-mainframe systems (Unix/Linux and Windows).

Managed the administration and service levels of +5,000 server (IBM, SUN and HP) and +11,000 workstations providing service to Spanish and Portuguese clients. Customers included several blue-chip companies like Telefonica, Continental and Acerlor (now Acerlor Mittal).

Participated in the bidding, contract negotiation and execution of IT outsourcing deals, with contract duration between 3 and 10 years and a total value of several million Euros.

Design of delivery model and calculation of internal costs and prices. o Along with IBM sales staff, negotiated contract terms & conditions with the customer and addressed customer questions and objections to the outsourcing proposal.

Review the customer legacy IT infrastructure, organization and methodologies.

Authored the take-over plan of the customer IT infrastructure and staff. o Prepared the communication plan to engage with the IT staff to be transferred to IBM GS.

Implemented the global IBM GS IT Governance model, based in ITIL.

Distributed Systems Manager Spain. Feb,2002 - Feb, 2003

Managed the 2nd and 3rd level IT support team, with a staff of +150 employees and contractors. Distributed Systems Specialist & Architect. Jan,2000 - Feb, 2002

IT system engineer, IT architect, and DBA. Led the implementation of the Spanish instance of IBM ́s Universal Server Farm, IBM ́s datacenter architecture.

CAJA MADRID Sept,1999 - Jan, 2000

IT independent consultant for the Y2K readiness project at Caja Madrid, the regional savings bank.

MEDIAONLINE.COM Dec, 1997 - Sept, 1999

Unix Systems administrator at internet start-up.

Education

B.A. in Computer Science. 1992-1996, 2006
Universidad Autónoma de Madrid.

Certified Information Systems Auditor (CISA). 2006
Course \"Service Leadership Team\". IBM Global Services. 2004
Course \"Role of the manager\". IBM Global Services. 2003
Course \"High performance selling\". IBM Global Services. 2002

Languages

English. Proficient in written and spoken.
German. Good knowledge.
Spanish. Mother tongue.
Italian. Good knowledge.

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