beschikbaar?

TIP: soortgelijke CVs vinden

Consulting / Coaching / Project Manager / Interim Manager

Work Experience

2006 Penauille Servisair Corporate Manchester / Paris

Vice President Operations Support “ Change Management “

o Establish a global, robust and simple project management process through which all action plans are managed.
o Provide guidance and support to the Project Managers leading the various projects launched under the Company Project.
o Issue the monthly reporting to the Executive Committee of the Group on the development and achievement of the 25 Company Projects and their subprojects.
o Establish a global Change Management Process and environment.
o Project was launched 11th January 06 at the Paris Convention
o Develop and implement " Best Practice " processes to achieve operational excellence
o Provide co-ordination across all Operations Support functions to ensure integrated support
o Measure Operational Performance Improvement
o Provide Expertise to support innovative service & contract development
o Develop a simple diagnostic tool, which enables " bottom up " assessment of station performance against Critical Success factors to support development of focused performance improvement Action Plans

Successes
o All IS solutions to support the project management process have been developed, registered and used as from February 2006
o All produced documents were produced for an easy use avoiding long administration work and giving a clear status of each individual project and his subprojects.
o Following registered standard documents for projects management and leadership have been produced:
- Project Definition & Approval Sheet
- Project Planning Sheet
- Project Team Contact List
- Project Team Availability & Planning
- Project Status Reporting Sheet
- Project Review Sheet
- The user’s information sheet was issued for each document as well as F1 assistance life on PC
o Access to all documents via corporate intranet
o First detailed standard project management report to the ExCo was produced by end of March 06
o Projects database created in Lotus Notes:
- Access by personal password
- Filing of all reporting information
- Filing of relevant development documentation
- Monthly updated according the ExCo management report
- Barometer of all projects: Green, Yellow and Red status
o Implemented a monthly communication on projects development to all staff members


2005 - 2004 Servisair GlobeGround France

May - December 05 Acting Director of the Branch Office in Paris Orly

o Ensuring the assistance on ground for an average of more than 50 flights for 15 companies
o Staff up to 700 people according to season
o turn over, more than 20 Mio €

o Successes:
- reduced losses by 50%
- highly increased productivity
- improved quality of all services rendered
- identified need for additional training of staff as well as of management
- introduced an individual success plan per head of service

August - November 04

- Re-engineering project for Servisair GlobeGround International at their Branch offices in France:
 Paris-Orly and Charles de Gaulle, Lyon, Marseille, Nice and Toulouse.
 1’500 persons are working in France.

o Following analyses have been undertaken.
- Staff planning
- Vacation planning
- Staff and Management training
- Management and maintenance of the ground support equipment
- Analysis of productivity, working processes,
- Costs analysis
- Management coaching
- Analysis commercial and administrative services

o Successes:
- Identified per station the top 5 immediate actions needed for cutting costs
- Plan was developed to restructure the station Orly and Charles de Gaulle

2003 - 2002 Swiss International Air Lines Ltd.

o Regional Manager for Central and Eastern Europe
- Responsible for Ground Services of 17 outstations with 54 employees.

o Successes:
- Reduction of the Handling Costs
- Closed down non profit stations

2002 - 1967 Swissair

2002 - 2001 (31st March)
o Dir. of Swiss Airport Customer Center – SACC, Limited Liability Company, in Germany with 10 outstations and 102 employees, incl. 6 Sales Office Managers and 6 Airport Operations Managers. Representation of all Qualiflyergroup members.
o Regional Operations Dir. – combined function with above - of 15 Stations for Germany, Scandinavia and Finland

o Successes:
- By using the synergies to a maximum between Operations and Sales, reduced by 8% the sales and ground services costs at the airports in Germany.
- Acquired additional airlines as customers using our high quality services
- Increased turn over and ROI


2001
o Regional Dir. for buying and selling our ground services in USA, India, Austria, Germany, Scandinavia and Finland, Portfolio of 100 Mio Euro

o Successes:
- Reduced our ground handling costs in Germany, Austria and northern countries by 10%


2000 - 1998
o Manager Ground Services Intercontinental for Swissair and Sabena, based in Zurich.
- Buying and selling Ground Services for/at the 68 outstations of Swissair and in cooperation with Sabena, Austrian Airlines and partners of QualiflyerGroup at certain stations.
- Support and organization of our stations, coordination with our Alliances Partners and QualiflyerGroup Members
- Development and implementation of the alliance with new partners
- Power of attorney for Swissair & Sabena
- Leadership of the Station Managers
- Leadership of 2 Service Managers as my assistants.
- Negotiations with Airport Authorities on new projects or by opening new stations
- Member of IATA working group for “ Standard Ground Handling Agreement „

o Successes
- Reduced the US Ground Handling Costs by 4 Mio $ within 12 months
- Introduced a centralized loadcontrol centre for the North American Stations based in JFK
- reduction of staff at our US stations and increased productivity
- introducing new working processes to improve customer service without recruiting additional staff
- Reduced our costs in India by forcing new negotiations and introducing new working processes
- Negotiations with JFK airport authorities for moving to terminal 4 with QualiflyerGroup members
- Overall planning of our facilities
- Lease negotiations and airport fees as a group
- Follow up of development inclusive the move with our local management
- Overall increase of our ground handling quality on the entire intercontinental network
- Special project in Malabo to ensure the operations with the A330

o Project Manager Riga, Latvia Feb – Jul 1998
- Within 3 months > opening a new Swissair representation and station
- legal setting up
- contacts and negotiation with civil aviation and other authorities
- acquired sales and operations offices
- staff recruiting and training
- working processes
- negotiations with handling company and training their staff
- marketing, pricing, sales, advertising, sponsoring cultural events
- hot call organization
- ground operations


o Successes
- As from 1st day of operations excellent actual seat load factor both ways
- Cargo and mail load increased by every month
- Excellent TV presentations at the news – state and private –
- Special 10 minutes presentation of the 1st flight
- Within the 2 months of operations was invited for 4 interviews
- Successful event on the 2nd may, day of the 1st flight
- National hockey team flew Swissair to Zurich for Championship in Switzerland,
accompanied by our local Swissair staff


1997 – 1992
o Division Manager Crossair & Commuter Handling by Swissport
- Passenger service, ramp handling and operations.
- Leadership of 150 staff members, whereof 15 CSM (Customer Service Managers), 4 Team Leaders and 2 Service Managers.
- Acting station manager for 9 commuter airlines not having any representative at Zurich Airport

o Successes
- With the reorganization of this division improved the productivity and achieved a saving of 5 % of the running costs.
- Increased steadily and reached highest productivity in 1997.


o Project Manager Stockholm Oct 1995 – March 1996
- Project leader in Stockholm-Arlanda and Göteborg for our Ground Services in Sweden in cooperation with Austrian Airlines and Sabena.
- First step for these 3 airlines to move to one organization with goal to reduce the entire handling and running costs.
- Negotiations with Airport Authorities for new premises
- Coordination with moving all offices included IT installation to new terminal and in one organization, with still different reservation and ticketing systems
- Coordination between the 3 airlines – locally and HDQ
- Setting up the new organization and merging staff members under one umbrella
- Negotiations with new handling company “ Servisair “ – which was just stepping down in the Northern countries -
- Organizing the training of new staff – working processes, customer service

o Successes
- New operations started on 2nd January 96 without any delay and duly 100% operational
- Achieved a general reduction of 11% for the sales and operations costs at both airports.


1992 – 1989
Manager Passenger Service Unit 4 at Zurich Airport
o Leadership of 65 staff members, whereof 11 Customer Service Managers

o Successes
- Achieved as responsible for the handling of Lufthansa flights the high fixed targets in quality and punctuality during the entire period.



1989 – 1977
Station Manager & Cargo Manager abroad (Duties and job description see below)


1987 – 1989 Station Manager Barcelona

o Successes
- Introduction of the 3rd daily frequency, personnel recruitment and training.
- Member of the airlines special committee for the reconstruction of the airport in view of the Olympic Games.

1987 – 1985 Station Manager Lagos

o Successes
- Reorganized the station and achieved steady improvements in customer service quality and increased the punctuality – at my arrival all flights were delayed -.
- With intensive staff training and motivation reached a higher productivity as well as job enrichment with a continuously independence in the daily operations.

1984 - 1981 Station Manager Montreal

o Successes
- As AOC chairman I motivated the 4 international airports of the province Quebec to join a common discussion for coordinating all our activities, especially in case of adverse weather conditions and baggage handling.
- Result:
- Better coordination for trans Atlantic flight diversions, especially when snow storms at the US east cost JFK, BOS, PHL
- Improved public transportation between Mirabel and Dorval and v.v.
- Increased customer service for passengers in case of irregularities,

1977 - 1981 Manager of Cargo Services of Swissair at Paris Orly and Charles de Gaulle

o Combined with sales at Lille, Nantes, Bordeaux and Toulouse.
- Operational and sales offices at Orly and Charles de Gaulle
- Trucking services between these 6 airports
- Air transfer within France with Air Inter
- Leadership of 45 staff

o Successes
- Introduced as the first outstation the computerized handling of cargo for reservation, import and export handling incl. warehouse inventory
- Swissair was the first foreign airline in France to receive permission to provide customs authorities with a computerized warehouse inventory.
- This profit centre offering as well service to other airlines reached an average of chf 150’000.—profit per year.


1977 – 1974 Duty Manager at Cargo Services at Zurich

1974 – 1972 Cargo Manager at London Heathrow

1972 - 1967 Station Control at SWISSAIR Zurich
Language practice in England:
3 months school and 3 months working at the Swissair station in London Heathrow
Cargo Services at Zurich, from Lead Agent to Service Manager.



o Regional Manager for Ground Services

- In charge of a geographical region of the network.
- Support by the budget preparation and responsibility for the entire regional budget and sales targets.
- Recruitment and training of the station managers.
- Continuously improvement of customer service quality and punctuality
- Costs control of the entire ground services and taking any appropriate measures for increasing productivity at the stations.
- Selling our services to other airlines.
- Regular contact with the local authorities and our country manager.
- Regularly reporting to our quality and controlling department.
- “ Management by Objectives “ for the yearly fixed goals and targets.


o Station Manager

- Responsible for budget
- Achievement of the sales target
- Personal recruitment
- Staff training and leadership
- Quality and control of customer services, punctuality,
- Operational management, security and safety.
- Contact with authorities, all airlines and services companies.
- Member of the AOC, Airlines Operators committee.
- “ Management by Objectives “ for the yearly fixed goals and targets.

Education

- 1963 - 1965 School of Administration in St Gallen, Section Civil Aviation

- 1965 - 1967 Apprenticeship at Swissair Zurich

- Swissair Management School
Swissair internal and external courses in leadership, management, economics and business administration, industrial law, sales and communication

- 2006:
Project Management as refresher to adapt to new methods

- trained on Microsoft Project Management 2003, level 1 and 2

Skills

Organization
Negotiations
Operations incl. Security and Safety
Customer Service
Personnel Management
Coaching and Workshop leadership
Evaluation and Reorganization of Branch Offices abroad
Buying and Selling Services abroad
Contracting
Business Management
Sales & Marketing
Project Management
Change Management
Development of International Regulations and Contracting (IATA)
Quality Management and Analysis

Languages

French as mother tongue
German included Swiss German
English
- all 3 languages written and spoken and be well up to negotiate in these 3 languages

spanish, basic and simple conversation

Other

- High developed sense for observation, analysis and active listening
- bringing solutions
- organizer, team builder, team player, coaching
- 18 years of experiences abroad in a multicultural international environment with a spirit of open-mindedness

 beschikbaar?