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Telecom Contracts Manager

Work Experience

ALCATEL-LUCENT SWITZERLAND AG CURRENT
Project: to build a “boiler plate” and standardize bidding processes for the maintenance contract division.
Advise on the emerging Global Competence Centre for Corporate Clients.

BT GROUP, 2003 - 2009
BT Belgium
Anheuser Busch InBev, Contract Novation & Supplier Manager, MAY 2005 – JANUARY 2009
• Novated dozens of Telecom Fixed-Line and Mobile & Maintenance contracts in, a/o, Russia, Ukraine, Germany, Belgium, Romania, Serbia, Montenegro, Hungary, Czech Republic
• Experienced working in complex legal & regulatory environments
• Ambitious negotiator/cost-cutter of GSM contracts, cost cutting, contract transitions, service delivery and RfQs in CEE/CIS
• Negotiated the biggest Mobile contract under BT management in Russia (5.000 SIM cards) – discount achieved 50%
• Ukraine: 68%, Croatia 40%. Savings in 2008 only amounted to approx. 1. Million Euros.
• Based on third-party cost savings achieved by myself, BT was able to maintain/defend prices of their own product (MPLS).

BT Germany
European Central Bank, Service Delivery Manager (Maintenance) MAY – NOVEMBER 2004
• Secure messaging & core network between national banks worldwide
• Supplier management Euro-wide (& some extra-European activity)
• Helpdesk creation, management and coordination, roll-out of maintenance in 32 countries.

Mahindra- British Telecom, Contracts Manager
2003 (JANUARY – DECEMBER)
• Professional Services (Telco Software Application Support, Off shoring).
• Sales support, sales intelligence tools implementation & maintenance (Goldmine, Peoplesoft).
• Researched sales leads and closed deals. Built extensive database of prospective customers (Main focus: European Telcos & German banking Telco infrastructure)
• Contracts management & controlling of marketing services & events.
• Working on bids to various blue-chip clients (Deutsche Telekom, Vodafone, Alcatel, et alii)
• Performed due-diligence on various take-over candidates (software consultancies)
• Project & quality management. Co-ordination and contract management with Agilent Technologies & IP-Value.
• Project management of various billing projects with MACH, Telco clearing house. Co-ordination of teams in the U.K., Germany, Luxembourg, India.

Alstom (Switzerland) 2002 (JUNE-NOVEMBER)
Contracts Manager
• Service delivery management, sub-contractor management
• Coordinated teams in Switzerland, Belgium, France and Austria ETCS (Eurobalise) systems for SBB/CFF/FFS Swiss railway project.
• Negotiated software licensing agreements

Belgacom Mobile MAY 2001 – MAY 2002
Contracts Manager
• Commercial negotiations of the future UMTS ATM/IP Data backbone (Volume: 500 Million Euros)
• 70% Software, 30% Hardware procurement
• Service delivery management
• Performed due-diligence on prospective suppliers
• Negotiated favourable commercial conditions with major suppliers (a/o., Cisco, Nortel, Logica, Alcatel)
• Negotiated various turn-key implementation and outsourcing agreements
• Negotiated GSM Location Based Services (platform & applications, incl. licensing agreements)
• Negotiated GSM WAP GPRS contracts
• Negotiated with 3G/Location Based Content Providers. Negotiated various GSM Value Added Services and software contracts

Cisco Systems (France/USA)
JUNE – NOVEMBER 1999
Global Sales Training and Support Manager
• Supporting Cisco Sales teams from a business and technical perspective. Aligning business and Siebel integration for effective scaling in readiness for growth

Nortel (UK)
JANUARY – May 1999, NOVEMBER 1999 – APRIL 2001
Service Delivery Manager
• The team provided Hewlett Packard and Agilent with a fully managed service solution, eventually to cover 200+ sites in Europe, ensuring compliance with ISO and internal Nortel Networks quality norms
• Managed all suppliers on HP/Agilent sites (Siemens, Nokia, Ericsson, etc.).
• Managed the split-up of Agilent & HP infrastructure.
• Trouble-shooting of some severe technical bugs that had prevailed over an extensive period of time.
• Co-ordination of third-party contractors\' activities. Liaising as an agent of Hewlett Packard and Agilent with Global One, Deutsche Telekom, Mannesmann Arcor, Siemens and DeTeWe
• Co-ordinator between the architects, the site engineer technicians, the civil works contractors, and other parties involved in the site build
• Negotiations with local authorities.
• Spare parts supply management Euro-wide
• Worked on various UMTS RfQs (Swisscom, Telia, and Vodafone D2), building risk registers and drafting related turnkey solutions.

Education

Ludwig-Maximilians Universität München

Skills

• Main area: Telecom, Networks
• Outsourcing, Programme Management, 3rd Party Management, Stakeholder management.

• Contract management & Negotiation, Due Diligence, Service management, Bid Management, Transitions, Regulatory.
Extensive knowledge and experience of leading negotiations and drafting of commercial contracts with major Telco equipment vendors & service providers.

Languages

English, German

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