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Consultant / Change Management

Work Experience

My ambitions & working experience focus on people & processes (Change Management & Development).

As of 1997 my psychology studies have become more of a strong professional hobby due to economic and organizational reasons. I applied and integrated my knowledge as additional asset at work though. The official completion is an personal goal to follow through with. I prioritize my career ambitions and getting established in The Netherlands.

1991 – 1997 Project work. Vienna & Lower Austria Sep 1991 - May 1997
= Consultant in Health training
*Execution & advisory in dietetic, preventive traditional treatments & therapies.
*Improvement of health consciousness and status of clients in short to long terms.

1997 –2002 Austrian Airlines Group, Vienna, Austria.
Operates as Brand Austrian Airlines (AUA), Lauda (former Lauda Air) and Austrian arrows (former Tyrolean Airways); their acquisition started 1999. In 2001 the economical challenges after the 11/09 caused essential organizational adaptations.
= 1. Service Agent in Passenger Service, Diploma 1999. May 1997 - April 2001
*Working in shifts (24/7). Based at the Vienna Airport
*Training & Coaching of new employees, supervisory & management tasks
*Irregularities management focused on solutions (Assignment to Special Force Teams)
*HR Project: Optimization of Recruitment process in Passenger Service (Ground staff)

= 2. Commercial official Corporate Communications April 2001 – April 2002
**Professional creation, implementation & support of the internal media (print & e-based, bilingual)
Development, marketing to organization of all corporate events

2002 – 2003 Project work. Vienna & Lower Austria April 2002 – Dec 2003
= 1. Strategy placement Psychology (5 months). University of Vienna
= 2. Project Development & Consultancy. Branch comprehensive at three new founded & small companies.
*Web design & Multimedia-development. BEST Training. Vienna
*IT-Newsletter. @b e-business & Design. Vienna
*Website. designerin Eva-Maria Lang Design. Lower Austria

Details
*Strategies & Implementation of a test (Psychology Studies) and commercial Marketing & Sales activities
*Script- & Programming languages; Design & creative solutions
*Project * Exam: Advertising film production & website
*Development & effective promotion strategies based on customized “Best Practice” concept
*Concept to implementation of Websites; Support (for one year)

2003 – 2004 Taifun Lichttechnik, Neulengbach, Lower Austria Nov 2003 - Oct 2004
A private company busy with both manufacturing and retail. Core business lies with supply chain and production of components (e.g. Light fibers) and finished goods (e.g. traffic lights), being both supplier and vendor. Retail covers purchase and all goods associated with professional “illumination”. Back office is responsible for all business activities.

= Manager Sales and Marketing
*Optimized supply chain & administration processes (three back office employees)
*Concept to implementation of HR development & cost-conscious and profit oriented PR activities
*Realized profit with retail and overall revenue increase & ensured profit stabilization (future middle term)

2004 – 2006 Maersk Line Österreich GmbH, Vienna, Austria Nov 2004 – April 2006
Formerly known as Maersk Sealand; World’s largest container carrier & represented by 325 offices in 125 countries. The Central European Area (Headquarter Rotterdam) forecasted revenue of US$ 1.9 billion (2006) and employs 3,750 people. The office in Vienna handles all world wide shipments via Austria.
NB: My Job promotion to international Middle Management level was approached & offered by the CEU Managers in charge due to my effective way of action with out a deemed own driven application.

= Customer Service Manager Austria.
*Matrix structure. Import, Export & Documentation; 10/20 Customer Service (CS) people. Budget Austria.
*Overcame structure, IT system & outsourcing challenges (Shared Services, SOPs).
*Successfully reorganized CS (efficiency, client orientation) and emphasized quality standard
*HRM. Recruitment & development (KPI, Appraisals). E-learning. Coaching.
*Achieved active collaboration with CEU departments & India (Documentation)
*Ensured reliable structure for my teams’ benefits also future wise after transition phase (acquisition P&O)

July 2006 The Netherlands are my adopted country. I appreciate the open-minded professional attitude.
October 2006 Settled down in Zuid-Holland to live my dreams and continue with my career ambitions.

2006 –2007 Plantronics B.V., Hoofddorp/ The Netherlands Nov 2006 – July 2007

= Assistant Distribution Manager
*Regained Inbound Distribution’s Service level (quality & processes). Invoice supervision (third parties)
*Took over implementing an additional small project (Logistics’ costs)’
*Particular position interims created. Direct reporting to Operations Director EMEA
*Coached by & cooperation with Inventory & Forecast Management and Supply chain (planning team)
*Preparation & support for previously hired colleagues (Logistic Manager & Administration)

Education

1977 – 1981 Primary school. Wiener Neustadt, Austria
1981 – 1989 Secundary school (Wirtschaftskundliches Bundesgymnasium). Wr. Neustadt, Austria
Mathematics. Economics. Science. Geography. Psychology. German. English. Latin.
A-levels passed with distinction
1989 – 1991 State certified College for Health Care and Training. Salzburg, Austria (HBO)
*Health Management. Science. Business Economics.
*Compressed schedule/studies. Completion of individual courses average 3+ years
Diploma passed with distinction

1994 – 2002 Studies of Psychology. Part-time. University of Vienna, Austria
*Main focus: Individual Differences (incl. Development) & Technology. HRM. Statistics
*Master class completion (Thesis open): Additional personal goal as bonus asset
8Recognition of credits in process (IDW in The Netherlands)

Web design & Multimedia-development. BEST Training, Vienna, Austria
*Professional planning & implementation of an advanced Website and Advertising film.
Both Professional Certificates passed with distinction

Skills

I am grateful for my Austrian roots. My adopted country by heart and mentality are The Netherlands.

Personal Competence and Professional Experience
*Balanced strategic planning and purposeful accomplishment.
*Comprehensive View. Innovative.
*Curious. Resolving Challenges. Accountable for Results.
*Collaborative for win-win solutions (mutual benefit).
*Focus on achievements based on perspectives & consistent targets.

My core scope lies with service and result oriented Change Management to realize competitive targets. My expertise is based on solid cross functional Service Delivery, Logistics & IT know-how. I am experienced with both outsourcing & implementation of new systems and processes and challenges involved – same from operational side but also as Manager in charge.

My principles:
Lively Balance. I accomplish building a bridge between people and processes in order to deliver optimized favored results. Compass.

Languages

Bilingual Fluent
German (10/10/10), English (9/9/9), Dutch improving (8/4/3)
Ratings Used: From 1 (marginal) to 10 (excellent); at languages (Understanding/Speaking/Writing).

Other

Advanced training/Seminars (anti chronological):
1. Workshop & conversation training in Dutch. Rotterdam, The Netherlands July – Aug 2007

2. Project and Crises Management, HR and Development 2000 - 2005
*HR Management. Predictive Index (PI) Management Workshop. @IACET/HRCI, Switzerland. (Maersk)
*Building & structuring teams (Personality/Job profiles)
*Leadership training (Feedback & Coaching)
*Group- & Single-Coaching, Qualifications Career Coaching Center. @Die Berater. Lower Austria
*Project management. Team- and Time Management. @e-LISA Sommerakademie, Austria
*IATA Crises Media Training. Strategies in PR for handling crises. @IATA, Austria. (Austrian Airlines Group).
*Critical Incident Stress Management. Systematical Organization for handling crises. Austria

3. Company and Work related Memberships (Volunteer’s work) Organizational & Crises Management
*WebIntelligence training. Business Objects Reports. Maersk. Czech Republic 2005 - 2006
*Peer Support Group. Austrian Airlines Group 2000 - 2002
*Emergency Response Planning. Austrian Airlines Group 1998 – 2002

4. Further Knowledge:
= IT– Proficiency (Advanced)
*DOS, Linux (á 3-4), Windows 95 up to XP (á 8). Network Administration & WLAN/LAN (á 4-6).
*Frontpage, Dreamweaver, HTML; Photoshop, Fireworks (á 8). Premiere (5.5).
*Flash, Action & Java script, Java-Applets (á 5.5).
*Internet Explorer (9). Outlook (9), Word (9), Excel (7), PowerPoint (7). Acrobat Distiller (8).
*Data base & Statistics: SPSS (6). Business Objects (3.5). MS Access (4). Oracle 11i (5).
*Logistics/ Service Delivery Management related incl. ERP (4-8); OSCAR (8), AMADEUS, LH Guide (á 6).
Ratings Used: From 1 (marginal) to 10 (excellent);

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