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Interim Manager

Work Experience

Areas of Work (Interim Manager or Consultant)

Management - Leadership or management training - Project management or implementation - Planning, organisation or conference facilitation - Business, NGO, sports or cultural associations - Human resources.

Summary

I have been involved with business associations either as an elected President or as Director for more than 16 years with experience and representation at national, regional and local levels. I held office in both Chambers of Commerce and of Industry and have had experience in both small and large business as well as in international organisations. I have extensive leadership, organisational, facilitation and training experience – I have conceived and applied “The Enterpriser”, a leadership, management and entrepreneur organisational concept, which has been used for interventions at the United Nations (UNCTAD), the Secretariat of the International Equestrian Federation and as a component of an MBA style program in Germany. I completed two projects for UNCTAD involving a survey on trade restraints and the organisation of a component of an international conference in France.

As the elected President of Estcourt Chamber of Commerce, South Africa, for 12 consecutive years, I was instrumental in transforming the organisation into a strong lobby group for local business interests and a driving force of social change. I also represented the province in the national umbrella organisation, the South African Chamber of Business, and effected stronger local and provincial influence in national Chamber decision making. During 1993 as President of the Chamber I was selected by the community to chair the local Peace Committee which was responsible for conflict resolution between violently opposed political parties.

Due to my successful track record, I was requested to take up the full-time position as Director of the Pietermaritzburg Chamber of Commerce and Industries (PCCI). In this position I conducted a thorough needs analysis of services and the complex customer base, completely restructured internal operational structures (customer services, technology and communications systems), reorganised the Chamber's governing and committee structure, reoriented the chambers activities and mission statement, and revamped benefit packages (insurance policies, tendering advantages, joint purchasing).

Within 12 months of becoming Director, the PCCI became the “most active Chamber in the country,” according to the South African Chamber of Business. Other chamber activities initiated during my appointment included the creation of “E-vision”, a community initiative to assist in job creation by integrating education and entrepreneurship initiatives. This included inaugurating one of the countries first accredited Local Business Service Centres. To generate revenues, the director was responsible for organising training seminars on key topics of interest for the members, as well as designing and conducting local and regional workshops on the benefits of belonging to a business association.

In my nine years at Nestle SA (Pty) Ltd., first as Head of Personnel and then as Head of Resources Development, I was instrumental in designing, building and equipping a training resource centre, and designing and implementing country-wide competency based training interventions for Nestle employees. In addition, I was appointed as one of the local Nestle staff to the international management training team, and was assigned to four internationally staffed company productivity project teams that analysed training needs and trained senior and middle management across the country.

Experience

Owner, Challenges for Champions – Challenge Consulting (Leadership, Management and Institutional Consulting) & Challenge Tours
(March 1997 – Current, France, Switzerland & South Africa)
Created & implemented “The Enterpriser” – Attributes & outputs of an Enterprise – Applicable to Leaders, Managers & Entrepreneurs. – German government accredited – Trained UN management, a UNCTAD Branch secretariat of an international sports federation & graduates in several Associate for International Management programmes.
3 consulting contracts – UNCTAD
(Survey on investment constraints in African countries. Plan & implement “The Future Competitive Landscape” conference. Compile Activity Report)
Conference hosting & accommodation. golf , social and cultural tours (1998-1999)

Director, Pietermaritzburg Chamber of Commerce and Industries
(February 1994 – 30 Sept. 1997, South Africa)
Increased membership by 25%.
“The most active Chamber in South Africa”.
Restructured committee systems
Increased turnover by 70%
Conceived and organised conferences, seminars, banquets & fund raising events
Creator - “E-Vision” (Education, Entrepreneurship, Excellence – Empowerment)
Formulated a proposal to create a Midlands Marketing Authority
Inaugurated and organised two \"World of New Technology\" Fairs.
Initiated the establishment of a Local Business Support Centre for the development of small business (SMMEs)
Created Senior Executive and Business Interaction Clubs
Upgraded computer systems and technology

Nestle SA (Pty) Ltd
Head of Resources Development (Jan 1989 - Feb 1994)
Head of Personnel (Oct 1986 - Dec 88), Senior Production Planner
(February 1985 – February 1994, Estcourt, South Africa)
Responsible for:
Implementation of a Competency Based Training system, with the relevant occupational structure
Designing, building, equipping & managing an in-house training Resource Centre
Mentoring Affirmative Action candidates
Seconded to four Productivity Teams as Management Trainer
Computerising national pension and provident fund system
Introducing participative management (involved leadership) principles
Introducing Personal Computer production planning procedures
Re-vamping raw material warehousing and controls

Business (Estcourt, South Africa)
Owner, General Services and Courier Business (John Allen and Associates)
(October 1982 – Current,)
General services and building from 1982 – 1987.
Courier Agent for Sun Couriers
Partner, Service Station and Garage (May 1981 – Oct.1984)
Automobile Association approved - Agent for Hertz – Car rental and Camp Pride Caravans - Winner Service Station Management and Marketing Award
Manager, Service Station, Restaurant and Vending Machine, (Mar77 – Apr81)
Managed 27 staff - 24 hour operation
Old Mutual Representative (July - Nov 1980)
Marketing Life Assurance - Monthly highest premium sales award

Honeywell Information Systems (Engineering Division)
(August 1971 – March 1977, Sydney Australia)
Business Planning and Development Manager
Response Centre Manager
District Manager
Senior Customer Engineer on small and medium systems
Responsible for:
Customer Service Division revenue budget achievement
Computerisation of Revenue control system
Managing 12 Computer Engineers with over 500 customers
Re-vitalisation of Victoria operations
Response Centre – Engineer despatch and engineering performance statistics

Bendix Corporation (Australia) (May – Aug 1971,Australia, Sydney)
Quality control and repair of army transceivers

Royal Australian Air Force – Radio Technician (April 1965 – April 1971)
Installed and serviced varieties of electronic equipment
Managed Stores Department and Foreman of a Radio Repair Workshop
Radio Technician with distinction - voluntary discharge

Education

Primary: Kitale Primary School, Kitale - Kenya (7 years)
Secondary: Prince of Wales, Nairobi - Kenya (4 years)
Cambridge Overseas School Certificate \'O\' level, {First Division Pass} - Awarded House colours
Tertiary: UNISA
Credits for Industrial Psychology, Computer Science, Info. Systems
Honeywell Information Systems
Computer Engineer
Royal Australian Air Force School of Radio
Radio Technician – First with distinction

Skills

leadership, training, coaching, organisational, facilitation

Languages

Languages English(Fluent), Swahili(Fair–speak), French(Fair{learning}–read & speak)

Other

Participation on Boards / Management Committees

Indlovu Regional Council formerly the Natal Midlands Joint Services Board - Management Committee (1994 – 1997)
Pietermaritzburg Chamber of Commerce & Industries Business Foundation (A government accredited Local Business Support Centre for SMME development) - Founding Board Member. (1994-97)
Azalea Medical Aid and Capital Medical Aid - Board member (1993-96)
National Independent Medical Aid Society – Board member (1996-97)
Durban Chamber of Commerce & Industry Pension and Provident Fund -Trustee(1995-97)
Representative on the Local Government Election Committee (1996)
South African Chamber of Business Board of Management (Alt.) (1994-95)
Opportunities Industrialisation Centre (South Africa) - Founding Board Member (1994-97)
Member of the Black Management Forum (1994-97)
Midlands Partnership Program (A community education programme involving Dept of Education, University, Business & the community – Founding Board Member (1996-97)
Pietermaritzburg Business Alliance - Co-chair (1996-97)

Community Activity

Justice of the Peace ( Appointed 5 Jan 1995)
Member of S.A. Institute of Personnel Management
President Estcourt Chamber of Business (12 years)
Founder and Chairman of Bushman\'s Country Club - Rugby Captain and Coach (Certified rugby coach) (14 years)
Treasurer Estcourt Golf Club (2 years)
Maritzburg Rugby Sub-Union Council Member (2 years)
Newspaper Correspondent - Estcourt Gazette (5 years)
Chairman Estcourt/ Wembezi Peace Committee -(mediated and negotiated to create peace between opposing political factions) (1 year)

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