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Interim Manager / ICT Outsourcing Manager

Work Experience

11/2003 - Present Independent Study

6/2000 - 11/2003 Manager Business Consulting

Company: Getronics Infrastructure Solutions

Objective: supporting sales in winning integrated, complex service solutions (including outsourcing). Bridge between sales and operations.

Tasks and responsibilities:
· Creation of complex or new service solutions for specific customer situations, development of content for RFI’s and RFP’s. Specific successes with XXXX, XXXX, XXXXX.
· Lead / engagement management.
· Support of the Sales Enterprises organization with the positioning of Getronics, the Getronics offer and specific proposals for large accounts.
· Development and improvement of account planning, bid en qualification processes.
· Management of Business Consulting department (14 FTE), including training en coaching (senior) business consultants, participation in Management Team, planning & staffing, representation of department in various reporting structures.
· Development of offer and methodologies for outsourcing en transition.
· Organisation improvement, among which culture, sales management and offer.




1/1999 - 6/2000 International Project Manager

Company: Wang Global / Getronics
Note: In May 1999 Wang Global was taken over by Getronics.

Objective: development and implementation of global ITIL service delivery organisation for specific international contract.

Tasks and responsibilities:
· Development of program requirements and implementation plan.
· Coordination and management of in-country delivery units.
· Support of sales teams in achieving contract objectives (Denmark, Belgium, Austria, Netherlands).
· Due Diligence XXX Corporate Headquarters.
· Development of proposal for worldwide service delivery (XXXX).
· Development of Service Delivery Model.
· Feasibility study XXXXXXX EMEA (rationalisation en consolidation).


6/1997 – 1/1999 Senior Service Consultant

Company: Olsy / Wang Global
Note: In March 1997 Olsy was taken over by Wang Laboratories and became known as Wang Global.

Objective: development of offer for specific customer proposals.

Tasks and responsibilities:
· Reply to RFI and RFP’s.
· Harmonisation of costing models.
· Standardization of processes and procedures.
· Support of sales teams in positioning offer and specific proposals.
· 2nd in NIMA Marketing competition.


1/1996 - 6/1997 Manager Marketing Professional Services

Company: Olivetti Systems & Services / Olsy
Note: in January 1997 the systems and services division of Olivetti became a separate entity, named Olsy. This was done in preparation of a spin off of this division.

Objectives: Offer development and positioning, lead generation, development of sales materials.

Tasks and responsibilities:
· Lead generation through seminars and mailings.
· Development of marketing proposition.
· Development of sales tools (white papers, brochures, flyers etc.).
· Supporting sales in positioning offer.
· Replying to RFI’s en RFP’s (incl. costing).
· Management of department.
· 3rd in NIMA Marketing competition.


1/1994 - 1/1996 Business Development Professional Services

Company: Olivetti Systems and Services
Note: Starting in 1994, the emphasis for the company became services, not products, with the focus on high value add network and desktop management services.

Objective: development and positioning of Remote Network Management Center.

Tasks and responsibilities:
· Development and implementation of ITIL-based Network Management Center.
· Product management network services, traditional services & training.
· Lead generation.
· Development of marketing proposition.
· Development of sales tools (white papers, brochures, flyers etc.).
· Supporting sales in positioning offer.
· Replying to RFI’s en RFP’s (incl. costing).
· Development of partnerships.
· Introduction of CRM / Sales pipeline system.


1/1993 - 1/1994 Information Consultant

Company: Olivetti Systems and Networks
Note: At the start of the year the Olivetti organization transformed horizontal sales support functions into customer focused, vertical teams.

Objective: pre-sales support within key account team Government.

Tasks and responsibilities:
· Needs and requirements analysis at selected accounts.
· Account Planning.
· Development of processes and procedures for ISO certification.
· Solution and proposal development.
- Document and Workflow Management Systems for Ministry of Justice / IND
- Consultancy engagements at WVC, NNM and Ministry of Defence
- Cabling/network solutions, Facility Management for Air Force (Klu)
- Cabling/network solutions, Ministry of the Interior (BiZa)


1/1992 - 1/1993 Manager Office Information Systems Support

Company: Olivetti Nederland B.V.

Objective: Management of offer, pre-sales support and implementation of Office Automation software and projects.

Tasks and responsibilities:
· Pre-sales support.
· Product Management Office Automation Software.
· Project Management of Office Automation Software implementation projects.
· Management of department (6 FTE).
· Consultancy engagements / customer requirements analysis.


1/1991- 1/1992 Project Manager

Company: Olivetti Nederland B.V.

Objective: Management of various ICT systems implementations.

Tasks and responsibilities:
· Definition of project plans.
· Responsibility for budget and time management.
· Internal and customer reporting.
· Management of project staff and 3rd parties.

Key projects:
· Ministry of Justice: Infrastructure and Middleware Systems.
· Delft Local Council: Office Automation and Infrastructure.
· Rijksmuseum: Museum Information System and Infrastructure.


11/1989- 1/1991 System Professional

Company: Olivetti Nederland B.V.

Objective: Technical Marketing Support

Tasks and responsibilities:
· Product Marketing Office Automation Software.
· Pre-sales support Office Automation Software.
· Management of Dutch translation of Office Automation Software Suite and Documentation.
· Representation in VIFKA and Demo Fair.
· Development of X.400 EDI software module.
· Development of sales support tools.

1/1988- 11/1989 Management Trainee / System Engineer

Company: Olivetti Corporate

Objective: Development of personal, professional and technical skills in the United Kingdom, Italy and the Netherlands.

Tasks and responsibilities:
· Extensive learning in system architectures.
· Installations of UNIX systems.
· Demonstrations of Office Automation Software Suite.
· Pre-sales support.
· Proposal Development.

Education

Training and qualifications

· ITIL
· Project management (PMI), CMG Commander
· Total Cost of Ownership (TCO) – Gartner Group
· Contracts & Service Levels in IT & Telecom
· Outsourcing IT & Telecom; IT Management (various)
· Mindset (organisation development)
· Service events in Amsterdam & Barcelona
· IT Assessment Consultancy Methodology (TCO)
· Teambuilding
· Olivetti Junior Management Programme
· \"No Frontiers\" training programme (Personal Skills, Professional Skills en Technical Skills, mixed with on-the-job training).

Formal Education

7/1985 - 12/1987 Master of Arts in Marketing / Management, Webster University, NL
8/1980 - 1/1985 Bachelor of Arts in Economics, University of Georgia, USA
8/1979 - 6/1980 High School, James F. Byrnes Academy, Florence, S.C., USA
8/1976 - 6/1979 2 - 4 VWO, Hugo Grotius, Delft

Skills

Competentiegebieden: IT Management, IT Outsourcing, Pre-Sales, Transitie, Project Management, SLA Management, RFI, RFP, Product Development, Product Lifecycle Management, Marketing Management, Organizational change, Culture Change

Languages

Nederlands Vloeiend
Engels Vloeiend
Frans Basic

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