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Change/Implementation/Project

Work Experience

Current Activity April 02 – Present Petards Vision Ltd
Leading business-to-business solutions provider specializing in security solutions. Subsidiary of Screen Plc.

Business Manager (2 direct reports)
· Leading the setting up process and procedures within the business. With an estimated productivity and cost saving of 10-15%.

Jan 01 - Jan 02 Planned 1 year trip around the world

Career History June 98 - Dec 02 Cendant International Membership Services (CIMS)
Provider of added value loyalty programmes to financial services companies. Subsidiary of Cendant Corporation; specialists in franchising and customer loyalty.

Business Group Manager (3 direct reports)
· Change managed and coordinated 50 successful affinity programme launches each with £200k to £500k revenue.
· Advising and guiding the Country Operation Directors on the implementation of new processes and procedures and providing consultancy to blue-chip 3rd Parties (Fortis, Barclaycard, ING, RBS) on their launch strategy.
· A key responsibility in managing relationships with major financial institutions/ 3rd parties and establishing day-to-day contact with European operations.
· Proactive in setting up teams in the operations, relating to the projects that I was working on and then to be able to run them remotely from the UK. Communication and understanding of culture/environment were paramount.
· Change-led at Strategic level, E-Commerce projects for major clients throughout Europe.

Change Manager (Germany) (3 direct reports)
· Gained operational knowledge of the operational procedures/ practices across Europe, especially the setting up of the German operation.
· Work with IT/Sales/Operations/Product management teams to define new products and co-ordinate training within the German operation to facilitate fast and effective major product launches.

Change/Project Manager (The Netherlands) (5 direct reports)
· Successfully completed an Y2k project in the Netherlands - headed a team of five people over four months, which resulted in a non-financial loss to the operation and demonstrable improvements in business procedures driving down cost.

Business Team Leader (3 direct reports)
· Scheduled the successful planning, implementation and negotiations for the re-routing of telecommunication software across all nine operations.
· Provided support and training during implementation of the centralized projects (Example; call centre, fulfilment and systems training).





June 97 - June 98 HealthCall Group
Leading provider of “out-of-hours service” to GP's. Working closely with GP Practices, Primary Care Groups and Trusts.

Business Manager (3 direct reports)
· Liaison with external clients and branch managers led to the identification of £30k savings in four of the branches, via costing analysis.
· Project/change manage an in-house software package in more than 30 branches.
· Co-ordinate and review branch processes to identify way of improving their business. Where appropriate, specify enhancements and change requests.
· Develop and implement procedures and methods to support the business.

July 95 - Dec 96 University of Derby
The Derbyshire Business School aims to ensure a vibrant and sustainable academic community, dedicated to the study, development and dissemination of knowledge in the fields of Business and Management in partnership with business and industry.

Business Manager (3 direct reports)
· Project led the development and marketing of a software program for analysis of student’s capabilities of academic modules.
· Responsibility for marketing, publicity, staff supervision, budget control and business development with Academic and Blue Chip organizations, leading to an exhibition which resulted in a 20% response rate and revenue generation of £25k.
· Resulted in 15% of potential clients requiring further consultation.
· Achieved a saving of 25% of the budget by minimizing head-count through a tightly focused business/marketing strategy.

June 94 - Sept 94 Crest Engineering
Consultant Buyer
· Responsibility of purchasing stock and material for key projects

Jan 88 - Sept 93 Crest Engineering
Provider of engineering tools for major Aerospace companies, Rolls Royce, Lucas Engineering. Subsidiary of the Hyde Group.

Buyer
· Negotiated best prices/quality for purchasing material for production and stock.
· Responsible for a budget of £150,000 per annum

Education

Management Development Training Course
CBT training in Project Management, Change Management, E-commerce
2:1 BA (HONS) Business Studies Degree
Certificate in International Business
BTEC / HNC in Business Studies (distinction)
3 ‘O’ Levels grades A to C, 5 GCSE grades A to C

Skills

Results driven, commercial manager with excellent inter-personal, negotiation, organizational and facilitating skills.

Languages

basic french, dutch

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