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Manager ICT

Work Experience

2005 - 2010, Manager ICT, Board Member, Overtoom International
Overtoom International is part of the Paris based Manutan Group

Overtoom is one of Holland’s strongest brands. Delivering on the promise to customer drives the business every day, where the drive for operational excellence has formed the business. Being a distant seller all customer contacts run through information systems. To support this, a comprehensive IT landscape is maintained centred around ERP, CMS, Web and Business Intelligence. Rock-solid transactional systems are combined, with the innovative solutions for event driven and mass personalized marketing.

Joost had shared responsibility for divisional turnover and profitability (TO 2008 Euro 150 million) and full responsibility for the IT budget (budget 2008 Euro 5 million). Based in the Netherlands and in France, he led operations and projects. Joost reported to the corporate CIO, managed 3 team managers, and had indirect responsibility for 16 FTE.

Achievement: Joost changed the divisional IT organisation into a customer focussed and professional service provider, ensuring service delivery while reducing the budget from 5.6% to 3.1% of turnover. The application landscape was made more customer centric by integrating ERP, customer relation functions and warehouse management. Joost successfully introduced program management to increase the success rate of change projects. He used business intelligence to further integrate information processes throughout the company, resulting in a state of the art event driven, mass personalised and cross medial marketing competence. Amongst the technical projects were the outsourcing of non-core tasks and the standardisation of the European infrastructure. In the last year Joost successfully integrated the divisional IT team into the French organisation.

Joost’s role within the Overtoom board grew from being the information specialist to being a overall strategy expert with an excellent international network across many disciplines of the company.

2003 – 2005, Manager ICT, Heidelberg Contiweb / Goss Contiweb
Contiweb is the world’s leading developer and producer of web offset splicers. These innovative, high-tech machines are developed, built and maintained for 7000 customers around the world by 350 skilled employees.

Responsibilities were IT strategy, IT budget and operational IT management. In addition, he was heading local implementations of group solutions and he was representing Contiweb in global IT projects. Based in the Netherlands, he participated in several worldwide and European IT projects.
Joost’s first assignment at Contiweb was the turn-around management of the IT team.

Achievement: In one year, he achieved measurable results in increased customer satisfaction and management appreciation. His last project at Contiweb started when Goss International (US) acquired the Web division from Heidelberger Drückmachinen. Within 17 weeks, the complete IT landscape was carved-out and rebuilt, impacting 2000 users in the US, France and the Netherlands. Joost was responsible for the project management at Contiweb and jointly responsible for the design of the application landscape, the new infrastructure and the selection of new partners.

2000 – 2002, Change Manager, Evident Interactive

Evident Interactive designs and builds complex web applications for e-commerce and CRM.
When Joost joined Evident Interactive in 2000, the company was going through a stormy growth phase. Joost was added to the management team in a free role to facilitate that growth. Under his responsibility processes were redesigned, professionalised and were made measurable, and a new support organisation was created. The software development department was restructured by introducing Quality Control and planning. The new processes demanded new competences from employees and managers. He created new profiles, and recruited and coached a new middle management.

1998 – 2000, ICT Manager, Delta Dailyfood
Delta Dailyfood produced chilled and deep frozen meals for retail and airlines.

Design, implementation and maintenance of IT infrastructure. Creating and managing a IT department. Managing external partners and vendors. Implementing ERP systems in two factories.

Education

MBA
University of Cape Town, South Africa
Graduate School of Business, 2011
Thesis topic: Mass personalization of marketing communication in emerging markets

Civil Engineering
Delft University of Technology,
The Netherlands, not graduated

Athenaeum
Stella Maris, Meerssen, The Netherlands, 1986

Skills

Joost is a robust, direct and keen strategist with strong analytical abilities. Joost takes control of situations and prefers a fast-paced environment where he can achieve results, yet control the pace and deadlines. He is seen as a natural leader with a hearty and frank style. Joost sees possibilities in every situation and can act quickly on those possibilities. He is resourceful in solving challenging, complex problems. Joost follows his impulses, moving strongly towards his goal. He likes to make things happen. He enjoys challenging the ‘status quo’ and working towards set targets, goals and objectives. Joost has excellent networking skills and excels in challenging international environments.

Languages

Dutch, native;
English, fluent;
German, fluent

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