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CIO/IT Directeur/IT Manager/Project Manager/Programma Manage

Work Experience

Dec 2008 – current - Chief Information Officer (CIO), -confidential-, Amsterdam, The Netherlands
- As a Board member successfully managed merger between two companies (Gouden Gids and Telefoongids).
- Successfully changed culture within IT department (from being a cost center to business enabler).
- Successfully managed and implemented projects for the sales force and operational excellence and efficiency.
- Successfully improved effectiveness and efficiency of the IT department (reducing the cost with 34% and
improving customer satisfaction and delivering improved – quality- IT services )
- Successfully implemented Quality Assurance and Testing, so that developed and implemented software meets
user expectation.
- Successfully implemented CRM system – Customer Portal
- Initiated and managed locally and participated in Group wide (international) outsourcing initiative of the
infrastructure area of IT.
- Complete budget responsibility as well as vendor management

Jan 2005 – Dec 2008 - IT Director, Truvo NL, Amsterdam, The Netherlands.
- As a Board member responsible for the overall strategy and in particular the IT strategy to transform the
business from a print to online approach.
- Successfully improved the effectiveness and efficiency (40% cost reduction) of the IT department.
- Successfully initiated, managed and implemented Sales Force Automation (SFA) project, as a part of the overall
CRM strategy.
- Successfully improved the quality of the delivered software and service from IT.
- Successfully participated and implemented group wide (international) governance model for IT, including
common systems and processes.
- Complete budget responsibility as well as vendor management

Jan 2006 – Dec 2006 - IT Director, Paginas Amarelas, Lisbon, Portugal.
- As a Board member responsible for the overall strategy and in particular the IT strategy to transform the
business from a print to online approach.
- Successfully improved the effectiveness and efficiency (20% cost reduction) of the IT department.
- Successfully implemented Quality Assurance and Testing.
- Successfully led the department through a culture change.
- Successfully implemented a new IT structure which enables the business to implement new strategies.
- Complete budget responsibility as well as vendor management.

Jun 2000 – Dec 2004 - IT Manager, Gouden Gids, Amsterdam, The Netherlands.
- Responsible for the IT strategy for all areas from software analysis, design, and development, and Quality
Assurance and Testing, and implementations. This included also the operational IT, to guarantee 99.8% uptime
for the systems and databases.
- Responsible for analysis, design, development, testing, implementation and support.
- Representing the company in group (international) projects.
- Setting up IT plans in line with business strategy and priority.
- Complete budget responsibility for IT.
- Responsible for internal and external contact point, regarding communication, IT strategy, planning and
deliveries.
- Responsible for preparing and managing business projects with IT impact.

Aug 2003 – May 2004 - IT Transition Programme Manager, Gouden Gids, Amsterdam, The Netherlands.
- Successfully managed and implemented a programme consisting of several projects, to reorganize the IT
department, to replace legacy systems with completely new application portfolio.

Jul 1996 – Sep 2001 – Technical Project Manager, Gouden Gids, Amsterdam, The Netherlands.
- Successfully managed and implemented a Year 2000 and Euro project.

Education

1992 - 1993 Hogere Economische School (HES) Amsterdam, The Netherlands
Bachelor of Economics, with focus on Information Technology

1985 - 1988 Hogere Economische Administratieve Onderwijs (HEAO), Amsterdam, The Netherlands
Commercial Economics management (marketing).

Skills

- Inspirational Leadership
- (Multi-cultural) organisational Change
- People Development
- Proven ability to lead IT through successful change
- Extensive knowledge of online business/IT transformation
- Managing cross multi disciplinary teams
- Outsourcing / insourcing

Languages

Nederlands / Dutch (native)
Engels / English (excellent)
Duits / German (medium)
Turks / Turkish (excellent)
Russisch / Russian (beginner)

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