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Interim Credit Manager

Work Experience

11/2006 – current International Flavors & Fragrances (IFF)
Credit Manager Europe, Middle East & Africa (EMEA)
• Responsible for Credit & Collections, A/R and Agent Commissions
• Credit risk management: underwriting, monitoring and deal structuring; optimizing credit availability and risk levels; manage country risk
• Owner of key performance indicators: DSO, bad debt provision, cost of credit
• Managing the regional team with 14 staff (10 outsourced, 4 retained) working from offices in Hungary, Netherlands, UK, Spain and India.
• 2300 customers served in 110 countries: sales $ 1 billion
• Reporting to Director Finance EMEA
• Business process improvement: reducing total cost of ownership
• Negotiating terms and conditions, pricing and service level agreements with senior sales management, customers, agents, distributors, banks and service providers
Achievements: implemented new global provisioning methodology with multi million dollar savings, credit insurance emerging markets; managed successful outsourcing of O2C processes (first of outsourced finance processes reaching maturity stage within 12 months)


11/2001 – 10/2006 Burlinq (formerly Alec Burlington), Woerden
Senior Credit Management Consultant
• Managing up to 25 contracted interim professionals and their assignments for S&P 500 companies
• Driving performance improvement projects for our customers: reducing working capital by restructuring and improving credit risk management, collections, forecasting and reporting.
• Defining service level agreements and securing performance levels
• Project and change management: performance improvement, business process improvement, payment methods, management information, compliance, outsourcing.
Achievements: served customers like Dell, Nike, Oracle, Arcadis, Daimler Chrysler, Nuon, ABN AMRO and Computer Associates with insourcing, consultancy and outsourcing.
Delivered projects with proven high cost reduction and cost avoidance results.





02/2000 – 10/2001 Bibit Global Payments, Bunnik
International Sales Executive
• Acquisition of new customers and building international partnerships
• Large account management and business development
• Implementation management of internet and call center payment solutions into new and existing customers’ IT-platforms. This required strong multidisciplinary project management skills
• Liaising and negotiating with various stakeholders such as financial institutions, customers, IT specialists and board of directors
Achievements: was instrumental in bringing and retaining strategic customers on board and successfully implementing and integrating platforms and processes.


01/1998 – 01/2000 Ingram Micro, Nieuwegein
Country Credit Manager
• Managing the department of 12 staff within the Dutch subsidiary of the worlds largest distributor in IT hard- and software products ($ 16 billion sales)
• Responsible for daily credit and collections management (owner of key performance indicators: cash, DSO, bad debt reserve and write-off, cost of credit, customer satisfaction)
• Selecting, negotiating and implementing various financial services: credit insurance, leasing, factoring, inventory- and project financing (Financial Services Desk)
• Negotiating terms and conditions, pricing and service level agreements with finance companies, service providers and customers (resellers)
• Reporting to European Sr. Director of Credit and the regional Finance Director (matrix)
Achievements: DSO reductions and efficiencies (stabilized staffing cost in a phase of double digit growth)


01/1995 - 12/1997 Senior Credit Analyst
• Credit analysis, underwriting and monitoring: maximizing credit availability for the distribution channel to enhance sales potential
Achievements: supported aggressive double digit growth by increasing credit availability and adopting best practice risk mitigation


01/1994 - 12/1994 Credit Controller
• Responsible for pro-active collections of a receivables portfolio, Litigation, Credit Analysis
• Integration team member during systems conversion, training and restructuring of credit department of a recently acquired subsidiariy in Spain and Sweden

Education

EDUCATION

1978-1985 Rijksscholengemeenschap Amersfoort,
Atheneum (college, of which 1 year in Spain)

1985-1987 University of Utrecht, Dutch Law

1988-1989 Military service, Cavalry

1989-1993 Hogeschool Utrecht (Business School), HEAO-BE
Majors: Corporate Finance, Management, Accounting

COURSES

1994 Karras Effective Negotiating, MS Excell

1997 MS Access, Word, Ingram Micro Foundations of Management

1998 Communication and negotiations training for Credit Managers (Assertifuture)

1999 Presentation skills, MS Powerpoint, Cross-Functional Project Management

2002 Pragmavision: Consulting

2006 CMI: presentation skills for credit management professionals

2008 Pension fund Training (Watson Wyatt)

2009 Corporate Recovery (Alex van Groningen) – planned

Skills

Cross-functional process manager with BPO experience. Results-oriented decision maker, employing both an analytical approach and a creative eye. Consistently proven ability to develop and deliver customized solutions and financial impact, and to manage high profile projects.

Conceptual thinker with ability to implement strategy in the operation; dealing with change, diversity and ambiguity. Multilingual with international experience in corporates, mid caps and start-ups.

Languages

Dutch (native)
English (fluent)
German (fluent)
Spanish (good)
French (basic)

Other

EXTRACURRICULAR ACTIVITIES
08/2008 – 06/2009 Board member IFF Pension fund (Treasurer)
11/2006 - current Member of FCIB (Association of Executives in Finance, Credit & International Business)

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