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Interim ICT Operations/Project Manager

Work Experience

2009 – Present Hoofd Proces-, Applicatie- en Technisch Beheer a.i. Ministerie van VROM
(RGD)
2006 – 2009 Outsourced Operations Manager a.i. Achmea
2001 – 2006 Operations Manager Group Services ICT LeasePlan Corporation
1999 - 2001 Business Operations Manager IBM Ned. N.V.
1998 - 1999 EMEA Service Desk Manager IBM Ned. N.V.
1996 - 1998 Outsourcing Solution Manager IBM Ned. N.V.
1993 - 1996* EMEA Systems Support Manager IBM Ned. N.V.
1991 - 1996 Computer Center Manager IBM Ned, N.V. IBM Ned. N.V.
1988 - 1991 Systems Support Manager IBM Ned. N.V.
1987 - 1988 Development Manager IBM Ned. N.V.
1982 - 1987 Advisory Systems Programmer IBM Ned. N.V
1970 - 1982 Application Development Specialist IBM Ned. N.V.

* Extra assignment

Education

Education:

1990-2005 Project Management
Cultural Management
Situational leadership
ITIL training
Council techniques
Change Management
Prince2 training
1963-1967 HTS – Amsterdam (Mechanics)
1959-1963 MTS – Amsterdam

Languages

Dutch, English

Other

Competencies and experience:

Domain Competencies and Experience
General Management Experienced, result driven IT manager with excellent people management skills
Dimensions:
• Direct line manager from small teams up to 350 FTE’s
• Managing international teams
Change Management Implement changes and cost saving projects and manage the impact for the employees

International 10 years + experience in international projects
Understanding & Managing the cultural differences

IT Services and technology Dealing with different hardware- and software platforms, (from mainframe to windows).
Datacenter consolidation, networking (WAN, LAN). Software application development and infrastructure support.

Project Management Experience with Prince2 projects

Service Management 10 years+ experience with ITIL processes

Security Management Experience with continuity programs and security compliance projects

Outsourcing Dealing with outsourcing in a supplier role (IBM) and in a customer role (Achmea and LeasePlan)

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