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Creditmanager / Projectmanager

Work Experience

18/05/09 – 23/12/2009 Project manager, Obvion NV
Heerlen

Obvion is a Mortgage company, part of Rabobank Group, but operating independently. As Project Manager of the Department Special Collections, I was responsible for mapping the Processes and assessing the workload of this department. A comprehensive report, including recommendations for process improvements, was presented within six weeks after the start of the audit.

It was recommended to have the department combine the application of Credit Control principles focusing on timely collections of payment is arrears with a culture of supporting its clients finding solutions for their financial problems. The new processes are designed to align with the implementation in late 2010 of a dedicated Credit Management Software package, OnGuard. The department has adopted the recommendations and has implemented the new model. The headcount has been increased by eight FTE’s. .

01/03/2009 – 01/06/2009 project manager KPN
Heerlen/Capelle

Project manager on behalf of the KING project. Joint responsibility for the migration from the company’s legacy Invoicing and Intercompany IT application to SAP. Research, document and generation of Process Documentation to the SAP migration team. The position required intensive consultation with project managers and other members of the team.

13/05/2008 – 28/02/2009 Credit manager/Controller/project manager KPN
Heerlen/Capelle/Den Haag

Credit manager/controller/project manager KPN. Full responsibility for the system of internal re-charges of the AMS department. The AMS department is responsible for KPN’s Hosting and Housing activities. Internal re-charges followed an internal template which was not aligned with the actual operations. Full screening of contracts and invoices.
Contributed to a new invoicing methodology for the locations Heerlen, Capelle and The Hague. The project aimed at the realization of a streamlined and rapid invoicing model to ensure the submission to Intercompany clients of clear and robust invoices. It is anticipated that this process will be absorbed by the SAP billing module. The project has been a success and the new set up is currently fully operational.


09/07/2007 – 29/04/2008 Interpolis/Achmea
Groningen/Amsterdam
Functional Application Manager

Functional application manager, trainer and consultant for the OnGuard Credit Management Application Software at Interpolis/Achmea Pension Fund. The project started in Groningen, later it was moved to Amsterdam. Achmea intended to consolidate its Credit management strategy by using OnGuard. The project was successful. Implementation required significant negotiations skills as the communication with the powerful and inflexible IT department was challenging. Consultation, planning and execution of agreements were the order of the day. In addition, I have provided guidance to the Managers of the departments as to how the OnGuard Credit Management applications fits best in Interpolis/Achmea’s Credit Management strategy. Support, advice and training of credit controllers in the field of Credit Management strategy. Training provided through class room sessions and training on the job.

02/04/2007 - 02/07/2007 Credit Tools BV
Heteren/Amsterdam
Active as consultant, interim trainer and functional application manager. Responsible for advice and configuration of credit management and third party collection software. Roll out of the Credit Manager and Collector modules, implementation, configuration and advice at Credit Tools’ customers.


21 /11/2006– 23/3/2007 Tennant Europe NV
Antwerpen
Interim Credit controller responsible for the entire German and Dutch market. In addition to Credit Control, responsible for query management and reporting for both regions. Training and support with regards to OnGuard ICMS. The Credit Control department is located in Antwerp, Belgium.

Employment history

01/05/2006 – 01/11/2006 OnGuard Nederland BV

Account manager at OnGuard Nederland BV. Responsible for a portfolio of 200 customers ranging from Sole Traders to Multinationals. OnGuard offers Credit Management software supporting the credit management activities. In addition to maintaining customer contact, I spent considerable time learning the workings of the software. I was also charged with training the Sales Department in the area of Credit Management in order to strengthen the sales process.

01/01/2004 – 30/04/2006 Vengroff Williams & associates. (VWA)

VWA is one of the world’s leading credit management companies, an American company specialized in Credit Management solutions. Employed as Credit Manager Buena Vista Home Entertainment Germany, part of the Walt Disney group of companies. Responsible for taking over, establishment and improvement of the Credit Management department, which BVHE had outsourced to VWA.For 1 ½ years, I commuted between Munich (head office Disney Germany) and Venray (VWA Offices). During the week, I lived in Munich. My final year with VWA was dedicated to the Entertainment Company 20th Century Fox in Frankfurt. Here, as project manager, I established and extended the Credit Management department. In addition, I guided a working group responsible for the collections of a Euro 23 million portfolio invoices which had been outstanding for periods in excess of 2 years. This portfolio of Euro 23 million had been reduced to Euro 300,000 euro within half a year.

01/05/2001 – 31/12/2003 Detachering Nederland / Europay
Seconded for 1 ½ years by Detachering Nederland as Interim Senior Credit Manager at the AR and Credit Control Departments of among others Getronics and NVS verzekeringen. Following a 9 months secondment period I was asked to set up a Third Party Collections Agency. This set up became Europay. As manager of this Collections Agency responsible for the presentation and the management of the daily routine. Jointly with Sales, client acquisition. A challenge abroad made me decide to leave DN/Europay.

01/01/2000 – 30/04/2001 Graydon Nederland BV

Seconded as Interim Credit Controller at the AR and Credit Control department of among others Triple P in Vianen and Electrolux in Alphen aan den Rijn. As from May 2000, manager/team leader “Credit Control (DAK)”. Developed this department into a full fledged Credit Control Department. Graydon’s Secondment Manager set up on his own and he had asked me to join his new company “Detachering Nederland”. That is the reason what I left Graydon

01/09/1998 – 31/12/1999 Interadvies onderdeel ING

Engaged as Credit Controller at the AR and Credit Department of Interadvies and responsible for retail loans extended under the labels Nationale Nederlanden, Vola and RVS.




01/09/1997 – 30/12/1998 Deurwaarders Kantoor Jorritsma cs

Engaged as General Administrative Clerk. Responsible for the preparation of writs, credit control and other administrative tasks.

Education

Education

Hogeschool Holland Diemen (1993 – 1997)
Management Business Administration and Law. Graduated
Six months Internship at Deurwaarderskantoor Luhrs (Bailiffs) in The Hague

OBS de Rietlanden (1987 – 1993)
Dutch, German, English, Maths, Economy, Business Accounting

Certificates

Certified credit manager CCM (VVCM)
NIBE A
BKR
BHV

Skills

Tenacious, Leader, Social, Analytical, Strong communicator.

Languages

German: Fluent, Written good
English: Good, Written good

Other

Software skills:
SAP, FIS, JD Edwards, Synergy, Onguard, de Creditmanager, Collector, Stater, Microsoft incl: Excel, Word en Powerpoint,

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