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O2C/Compliance Project Manager

Work Experience

In a career spanning over 15 years I have supported international/multi-national initiatives in various international countries ranging from BE, BR, CA, CZ, GM, DE, FR, IN, IT, MA, NL, PL, SN, ES, CH, UK, and the USA. I have been engaged on transformation initiatives in a Programme/Project management capacity (budget circa Euro € 9m – max personnel 122). I have worked with clients from strategic inception to implementation; conducting audits (SOx), due diligence, developing overarching strategies and business cases, through to delivering results in collaboration with clients and other vendors. I bring domain expertise in compliance (Internal Controls (SOX) and Solvency II) and the following business/financial processes: Order To Cash (O2C), Purchase To Pay (P2P), Departmental restructuring, business-process re-engineering, system implementations and enhancements, Customer Service improvements (SLA) and billing improvements in the following sectors: Banking, and Energy, Oil & Gas, Healthcare, Transport, ISP, IT, ICT and TELCO’s. I am seeking to apply the operational industry knowledge, analytical skills and consulting experience he has gained over the years to the challenging environment finance transformation; I am known to deliver results through motivating and engaging teams and stakeholders, managing risks and issues and conducting thorough analysis of current macro- and micro state in order to design effective operational improvement, value creating, and bottom-line impacting solutions for his clients.

Key competencies include:
– BACK-OFFICE TRANSFORMATION WITH FOCUS ON FINANCE
– BUSINESS PROCESS RE-DESIGN
– COMPLIANCE MANAGEMENT
– ORGANIZATIONAL RE-DESIGN – SHARED SERVICES & OUTSOURCING STRATEGY
– WORKING CAPITAL MANAGEMENT
– ERP DESIGN AND IMPLEMENTATION
– SUPLLY CHAIN MANAGEMENT

WORK EXPERIENCE (MANAGEMENT CONSULTANCY)
2006 - present Sa trincha Management Consultancy S.L., Consulting
Director Consulting - Project experience includes:

O2C Process manager EMEA within the Petro chemical industry (AKZO NOBEL) – Amsterdam, NL – 4/2013- 10/2013
• Re-writing of EEMA credit policy & implementation
• Global Process Definition O2C process development (review & re-write)
• Local Process Definition O2C process deployment
• End-End process & controls review
• Readiness Assessments for per country for EMEA region
• Review of solution documents on existing CRM systems to identify gaps and provide temp. solutions
• Document solution components for SAP CRM
• CRM RFP management

Programme Manager SAP Convergence (Hudson) Testing (Zurich Financial Services – Zurich, CH) – 12/2011- 12/2012
Responsible for the testing programme for AppLabs CSS India for their ZRH/BCN based client ZFS. Responsibilities included:
• Manage Project Initiation through Closure
• Resource Mobilization for Projects
• Implement and monitor processes for Offshore testing
• Manage Delivery by Metrics
• Coordinate between testing team and clients (countries)
• Publish KPIs for all Offshore Testing Projects on weekly, or milestone, basis
• Submit inputs for Weekly Status Reports to the Onsite Test Coordinator
• Participate in Weekly Review Meetings
• Offshore Team Management; (Incl. Mentoring and Coaching a team of 46)
• Dependencies, Issues & Risk Management
• Update testing documents

Project Manager Solvency II with STT Consulting (US Insurance & Global Credit Risk Insurance) – 12/2009- 10/2011
Reviewed an automated package to support Basel 2 and Solvency 2 compliance. He provided QA and review with a focus on Pillars II and III (Internal Controls/Governance and Financial Reporting & Disclosures respectively).
o Defined mitigating controls
o Provided data integrity and quality review
o Managed, tracked and reported to steering committee on the progress
o Reviewed automated controls





Country Lead Project Manager O2C with Hackett REL /Philips – 10/2008- 10/2009
Global Order to Cash project implementation (reporting directly to Philips Group CFO and Country CFO)
Team lead in providing options for improvement and delivery of O2C model. Scope included reviewing the current state, leading design sessions and delivering both a strategic vision and Service Delivery Model design, focusing on Leadership Development, Service Centres and Centres of Excellence, roles.

Phase 1: Risk analyses, planning & management and resource planning - Delivery of Blue print
Phase 2: Order-2-Cash implementation for the 3 Business streams in UK and Netherlands
o Working Capital (AR) project to achieve target DSO and DBO
o Restructuring of Shared Business Service centre financial processes
• Definition process operational & system (SAP FI, FSCM, TR and CRM)
• As-Is & To-Be mapping and Gap analysis
• Change requests/improvement of design deficiencies SAP
o O2C blue print design (Credit Risk, Dispute resolution, Collections, Ops efficiency: Order2Cash)
o Training UK & Netherlands
Phase 3: Order-2-Cash Blue print implementation for the 3 Business streams in Poland and Brazil (incl. Argentina)
o Implement developed Blue print and to achieve target DSO and DBO
o Dispute resolution process implementation (improve process, reduce back log, reduce negative financial impact and improve ops efficiency and reporting to reflect correct financial statements)
o For Brazil: AR SOx controls review & ∂ Sigma project review to align with Blueprint
o O2C Restructuring of Shared Business Service centre financial processes;
• As-Is & To-Be mapping and Gap analysis
• Definition process operational & system (SAP FI, FSCM, TR and CRM)
• Change requests/improvement of design deficiencies SAP
• Supply chain process & controls review
o Process & Controls weakness testing and audit
o Payment process review and remediation
o Training of Argentinean, Brazilian, Dutch & Polish O2C teams

Sr. SOx Manager with KPN/Getronics (Telecom) – 03/2008 – 09/2008
Part of the KPN GRIP team (SOx part) responsible for SOx 404, 302 and 906 implementation. Assigned to cover the Revenue Streams. Assigned business units: 1) WMS, 2) GPMO
o Scoping, process mapping, control design and walkthrough for Getronics/PinkRoccade.
o Review SAP R/3 (FI, FSCM, TR and CRM) system controls
o Change requests/improvement of design deficiencies SAP
o Payment process review and remediation
o Project reporting

Programme Manager O2C & SOx ECMEA with Baxter AG (Healthcare) – 06/2007 – 02/2008
A operational transformation project, X successfully presented the programme to ECMEA executives. Scoped the finance improvement project through detailed current state analysis and identifying and applying best practices to drive results leading to savings of €4,5m. Used findings to lead the Business Case workstream in parallel.

Process Improvement project with objective to assess O2C risks and improve Cash flow and provide training for the ECEMEA region
o Develop of project plan, execution & management (incl. risk reporting) and resource planning.
o Process enhancement, O2C risk assessment, Process & Ops audit, SOx compliance review on credit policy. Process redesign (Customer and Contract master data, Sales, oder-2-invoice, invoice-2-cash, supply chain management, Purchase, CS and workflow management).
o O2C Restructuring of Shared Business Service centre
• Definition process operational & SAP)
• As-Is & To-Be mapping and Gap analysis
• Supply Chain redesign
• Change requests/improvement of design deficiencies
o Improve SAP R/3 (FI, FSCM, TR and CRM) system functionalities and phase out Access databases as extracted from legacy system
o SAS-70 review (document process risks)
o Back office restructuring with objective to reduce credit risk for ECEMEA. (DSO, DBO, bad debt, disputes, etc.) Ops. Manager for ECEMEA Cash flow team (Credit & Collections included).
o Credit Risk project (improve risk rating process & procedure on embargo countries)
o Invoice adjustments project to increase operational efficiency and to decrease operational costs
o Data integrity project (Customer & Contract Master data)
o SOx compliance reviews (inc. remediation’s) for internal & external audit reviews
o Dispute resolution process implementation
o Payment process review and remediation
o Change requests/improvement of design deficiencies Oracle
o Implement improvements on financial reporting to reflect correct financial statements (record to report):
• Accounting policies, procedures and standardized chart of accounts
• General ledger functions and journal entry processing
• Inter-company accounting and account reconciliations
• Tax, compliance and controls review for SOx
• Monthly close process, financial consolidations and financial statements

Project Manager O2C EU with BearingPoint AG (Consulting) – 12/2006 – 05/2007
Business development programme, training, Business development projects: objective to market Order-To-Cash (O2C).

Programme Manager O2C & SOx EMEA with Hospira AG (Healthcare) – 05/2006 – 12/2006
Project manager responsible for identifying risks related to the O2C process and enhancement of key business functionalities. Under direct report to EU Finance Director and Global Treasury Director I have been responsible for:
o Develop of project plan, execution & management (incl. risk reporting) and resource planning.
o For RHQ: End-2-end process redesign incl. Disputes and escalation (Customer and Contract master data, Sales, oder-2-invoice, invoice-2-cash, supply chain, Purchase to Pay, CS and workflow management for SAP).
o For Spain Ops: Process enhancement, Risk Assessment, SOx compliance Audit review, Order to Invoice – Invoice to Cash, Supply chain management, SAP wok flow restructuring, Back office restructuring and reducing credit risk for Southern Europe (DSO, bad debt, disputes, etc.). Manage outsource partners and Spanish Cash Collections manager and support of Spanish Operations manager.
o O2C Restructuring of Shared Business Service centre
• Definition process operational
• As-Is & To-Be mapping and Gap analysis
• Change requests/improvement of design deficiencies
• Payment processing subproject
• Supply Chain redesign
o Sr. manager Credit & Collections team covering southern EU (local team of 10 incl. manager).
o Improve SAP R/3 (FI, FSCM, TR and CRM) system functionalities and phase out Access databases as extracted from legacy system (Data integrity project (Customer & Contract Master data)
o Dispute resolution process implementation
o Payment process review and remediation
o Implement improvements on financial reporting to reflect correct financial statements (record to report):
o Supply chain management review

Sr. Manager Advisory with KPMG (Advisory) – permanent 01/2005-12/2006
Sr. Manager SOx with SHELL - UK
Project manager responsible for SOx 404 implementation (process mapping, control definition and testing) on a global project rollout. Assigned Projects: 1) OPC, 2) e-Deal
o Manage the development and implementation of Global Processes and Controls for a Vertical (Retail Stream) within the organisation.
o Assist the Process Methodology team to define and test the process development methodology and approach.
o Manage, track and report to steering committee on the progress on global / local business.
o Provide Advise to assist in improving processes based on the business requirements and best practise.
o Identify risks to assure controls are embedded in the process.
o Review payment processes for e-deal
o Process improvement initiative on weak processes related e-Deal for risk identified countries
o Liaise with Country of Implementation’s Senior Management and implementation teams to agree local approach, budgets, timelines and resource requirements to implement processes and controls.
o Re-engineer business processes in accordance to locally defined variances.
o Review, Quality Control and Quality Assure documentation produced.
o Assist with the reporting to the steering committee.
o Manage the development from design stage to process owner sign-off.
o Efficiently interacting with peers and next level of management.
o Assist PMO to define and manage project and FTE cost and requirements.
o P-card implementation
o Review SAP R/3 (FI, TR and CRM controls)
o Change requests/improvement of design deficiencies



SOx Compliance auditor (Internal Audit) with DANKA - FR
o Develop of project plan, execution & management (incl. risk reporting) and resource planning.
o Taken part in all stages of audits from planning, understanding risk and control phase, testing, reporting and post audit reviews (incl. SAS-70 reviews)
o Lead Auditor on various finance projects – Involved planning, arranging and conducting fieldwork, completing these to required timescales, organising and conducting planning and post assignment meetings as well as undertaking quality control reviews of audit staff working papers
o Lead pre-audit meetings, involving subsidiary senior management on the areas being audited.
o Purchase To Pay (P2P) process review
o Pricing integrity review (data)
o Produced audit reports for review and kept the Audit Manager up to date with progress.
o Data integrity testing (Customer & contract master data and pricing & discounting)
o Supply Chain process & controls review
o Review SAP R/3 (FI, TR and CRM) system functionalities and phase out Access databases as extracted from legacy system
ADDITIONAL WORK EXPERIENCE (INTERIM CONSULTING)

2000 - 2004 Sa trincha Consultancy, Interim Consulting

- Change Consulting – Toronto / The Hague: Revenue & Operations Manager (incl. SOx)) – 6 months

- AB Investments – Gambia/Senegal : Operational Risk Manger (Financial Services) – 3 months

- NUON – Amsterdam: Project manager O2C & Revenue Assurance (Energy) – 12 months
- Accelerated closing of >90days (€190m), Unapplied Cash (€35m), Dispute management
- Review payment processing and implement improvement, Fraud & Risk, Data integrity
- Improvement of Ops efficiency (KPI + SLA, ISO compliance, Training, System enhancements SAP R3 and Siebel

- DELL – Benelux: Project manager O2C & Revenue Assurance (Hardware) – 12 months
- Accelerated closing of >90days (€38m), Unapplied Cash (€25m), Dispute management
- Improvement of Ops efficiency (KPI + SLA), Fraud & Risk, Data integrity, ISO compliance, Training, Oracle system
enhancements
- CC billing process migration and implementation (process & controls review, implementation of system and data migration)
- Implement national & international payment processing system
- Compliance management
- Supply Chain process & procedures review (incl. fraud)

- Versatel – Benelux: Programme Manager Process and Revenue Assurance – 12 months
- Process & procedures implementation, operational implementation of PP&W, Revenue Assurance, Fraud & Risk compliance
- Business cases for product launches, Vendor Selection, Call centre implementation, Day2Day operational management
- Steering committee common architecture & process management related to consolidation/migration of backbones
- E-payment implementation (RFP, vendor selection, implementation & testing)

- Landis ICT – Utrecht: European Revenue Process & Quality Manager – 9 months
Process & procedures management, operational implementation of PP&W, Revenue Assurance, Fraud & Risk compliance

- Royal / Allianz Insurance – Utrecht: Project manager – 6 months
Process & procedures implementation, operational implementation of PP&W, Revenue Assurance, Fraud & Risk compliance







ADDITIONAL WORK EXPERIENCE (PERMANENT)
1998 – 2000 FedEx International: EMEA Sr. Revenue Project Advisor – EMEA (leading international team) – 24 months
- Global project to improve Supply chain management (operations & automations efficiency)
- Process improvement on the following processes: Settlement/Billing project, Credit card billing and processing, Fraud & Risk
management, CS ops efficiency, Revenue Assurance, warehouse controls
- Compliance implementation and audit (incl. ISO900, OSHA, SLA’s, SAS-70), Data migration
- Change requests (GUI based), Data/System security, Data migration (AS400 -> UNIX)
- Implement national & international payment processing system

1996 – 1997 Phones 4u: Credit & Revenue Manager BNLX – 14 months
- Settlement/Billing project, Credit card billing and processing, Fraud & Risk management, CS ops efficiency, Revenue Assurance
1994 – 1996 Phonex: Credit Manager NL – 23 months
1992 – 1994 Computer Associates: C&C Manager and Contract Administrator NL – 24 months
1991 – 1992 Fortis: Sr. Team leader Credit & Collections NL –12 months

Education

PROFESSIONAL EDUCATION
2009 / ‘10 Solvency II (STT Consulting) Solvency II directive
2007 Cash management (LC’s, BG, BoL) Deutsche Bank Brussels
2007 ILX, UK PRINCE2 Foundation & Practitioner
2006 Markets in Financial Institute Directive (KPMG)  MIFID implementing regulation EU
 SAS-70 audit
2006 Shell SOx compliance training (Shell/KPMG) Sarbanes Oxley Act
2004 SOx Sarbanes Oxley Act
2002 BASEL II BASEL II Compliance
2002 Dell Business Training, Amsterdam, NL Corporate sales and dispute handling
2001 Versatel Business Training, Amsterdam, NL Corporate modelling class
2000 NYU, New York - Risk Management (Assessment, Audit and IT Governance)
- Business Continuity and Crisis Management
2000 Customer Management Excellence Customer Care & Customer Relation Management
1999 FedEx Business Education, Memphis, USA Business process modelling class
1999 Six Sigma Qualtec Inc., UK Six Sigma
1998 Andersen Consulting (Accenture), Coventry, UK Process Modelling class
1998 FedEx Business Education, Coventry, UK OSHA Compliance training
1998 FedEx Business Education, Coventry, UK Invoice Adjustments
1997 New York University, NY, NY, US Law In the Information & Economy Society
1995 CCM Intermediary, The Hague, NL Practice Congress Credit Management
1994 ISN Business training, Rotterdam, NL Effective Sales Management
1993 ISN Business training, Rotterdam, NL Credit Management
1993 Praehep Institute, Utrecht, NL Practice degree Accounting & Administration (PDB)
1987 – 1991 HBO De Maere, Enschede, NL Business Administration and Textiles - Bachelor
1985 – 1987 MBO Techn. Lyceum, Utrecht, NL Business Administration and Fashion & Design
1981 – 1985 VMBO Techn. Lyceum, Utrecht, NL Administration, Fashion & Design


LANGUAGES
English Fluent in writing and speech German Intermediate
Dutch Fluent in writing and speech Spanish Intermediate


CHARACTERISTICS, MARKET, EXPERIENCE & PC LITERATURE
Characteristics: Loyal, honest, integrity, motivator, analytical and solution seeker
Market experience: Financial Institute, Int’l Telco, Int’l ICT, Global ICT manufacturer, Int’l ISP, Global Transportation, Int’l Energy Healthcare, Oil & Gas and Textiles.
Computer literacy: MS-Office XP, Visio 2000, Omnigraffle Pro, Lotus Notes, In-Design, Corp. Modeller, SAP R/3 (IS-U/CCS, FI, TR, SD and CRM) and Siebel 7.0
EXTRA CURRICURAL ACTIVITIES
o Owner charity fund to provide education programme for girls between the age of 6-16 in deprived areas (Asia) satrinchacharityfund and organise annual fund raising events for this fund and for other affiliated charity organisations
o Member of Spanish Business development club (advising new entrepreneurs)
o Member of Int’l Entrepreneurs club
o Photography & Cine Videographer

Skills

Key competencies include:
– BACK-OFFICE TRANSFORMATION WITH FOCUS ON FINANCE
– BUSINESS PROCESS RE-DESIGN
– COMPLIANCE MANAGEMENT
– ORGANIZATIONAL RE-DESIGN – SHARED SERVICES & OUTSOURCING STRATEGY
– WORKING CAPITAL MANAGEMENT (O2C/CREDIT)
– ERP DESIGN AND IMPLEMENTATION
– SUPLLY CHAIN MANAGEMENT

Languages

NL/ENG

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