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Business Controls Manager

Work Experience

CAREER SUMMARY

1999 - to date EMEA Business Controls Manager
Lotus Development Corporation

1998 - 1999 UK Business Controls Manager
Lotus Development Corporation

1997 - 1997 Head of Cable Audit
British Sky Broadcasting

1996 - 1997 Head of Audit, UK Public Sector
Electronic Data Systems Ltd.

1995 - 1996 Head of Group, Internal Audit
MAI Plc

1992 - 1995 Vice President, Business Services
Citibank International Plc

1988 - 1992 Internal Control Manager
Citibank International Plc

1974 - 1988 Various clerical, supervisory and junior management roles
Citibank International Plc
CAREER SYNOPSIS

EMEA BUSINESS CONTROLS MANAGER 1999 - to date
Lotus Development Corporation
Lotus EMEA comprises sixteen countries grouped into six regions. Responsibilities include:
· Managing a team which is aligned to region/line of business (software/services) working closely with Lotus process owners and the IBM Internal Audit and Business Controls organisation
· Ensuring the early identification of risk and the sharing of skills, documentation and knowledge
· Acting as co-ordinator, coach and facilitator, developing staff to their full potential so that Lotus receives the very best support and guidance in all matters relating to controls and audit
· Meeting regularly with the IBM IABC teams to gauge progress and discuss emerging risks
Previous responsibilities following promotion to this role:
· The Year 2000 project relating to procurement, dealing with an inquisitive parent company (IBM) sending audit teams to three of three largest sites
· Establishing ground rules i.e. ownership, responsibility, communication, leadership and delivery
· Recruiting high quality staff to ensure a constant level of delivery

UK BUSINESS CONTROLS MANAGER 1998 - 1999
Lotus Development Corporation
Responsibilities included:
· Identifying key processes and process owners
· Providing a consulting approach to raise the controls profile within each process by the use of a control model
· Completing documentation and commencing selective compliance testing by the end Q2 1999
· Managing the development of a Lotus Notes based general procurement authorisation system from specification to launch in twelve weeks
· Co-ordinating a formal IBM audit of Accounts Payable and IBM systems audit certification of the new UK Finance system

HEAD OF CABLE AUDIT 1997 - 1997
British Sky Broadcasting
Responsibilities included:
· Recruiting a team of high quality auditors to build relationships with the cable companies
· Creating a strong team identity for cable audit and to bring consistency and continuity to the function
· Effect a change from aggressive and adversarial to constructive and innovative with the end result being the collection of greater amounts of unreported revenue
· Visiting the FD/CFO of each company to establish the current situation and explain the changes in approach and the degree of co-operation that would be expected in return
· Hiring four new auditors with commercial experience and locked them into spending at least twelve months in the team to ensure continuity
Achievements
· Five audits had been completed generating additional revenues of £110,000 with a further fourteen in progress producing £1,200,000 in payments on account and invoices totalling £3.6 million
· In the BSkyB financial year July 1997 to June 1998 at least £3,000,000 of additional revenue was collected

HEAD OF AUDIT, UK PUBLIC SECTOR 1996 - 1997
Electronic Data Systems Ltd.
Responsibilities included:
· Establishing an universe of auditable entities and risk rating them based on turnover, revenue, margin, customer satisfaction and time since last audit
· Preparing an audit plan
· Recruitment of two staff, embarking on a programme of meeting the key senior managers and visiting the sites of the most important contracts





HEAD OF GROUP. INTERNAL AUDIT 1995 - 1996
MAI Plc
MAI was an amalgamation of a number of diverse multi-national business including the Anglia and Meridian ITV television franchises, Harlow Butler and Garban money and securities broking in the UK, Europe, USA and the Far East, National Opinion Polls (NOP), TSMS TV advertising sales, ITEL programme sales and Wagon consumer financial services group. Responsibilities included:
· Acting as a member of the audit committee and in the Garban operation in New York, with two auditors reporting
· Commencement of a formal, risk driven audit plan to determine audit priorities
· Constructing a short term audit plan which was submitted to the audit committee and accepted
· Establishing a discipline of audit comment response, commitment to target dates for corrective action, an escalation procedure in the event the date was missed and a simple audit rating scheme, all contained in a formatted report to enable senior management, the audit committee and the external auditors to review a consistent audit product
· Setting up regular meeting routines with the Finance Directors of each business in the group which proved an invaluable aid in the sharing of information and the identification of risk issues
· Meeting monthly with the Group CEO to review audit activity and emerging risk
Other responsibilities included:
· Reviewing the groups policy for the purchase of stationery, office and computer supplies
· Sourcing an alternative sole supplier and identifying a potential £100,000 pa saving out of a total annual spend of £450,000

VICE PRESIDENT, BUSINESS SERVICES 1992 - 1995
Citibank International Plc
Responsibilities included:
· Managing four departments, with 44 staff with an annual budget of £1,900,000 supplying internal services to the business; inwards payment processing, bank account reconcilement, mail services, mortgage deeds/files and old records control and a compliance unit responsible for the banks' compliance with the relevant external regulations e.g. money laundering
· Managing of contractual relationships relating to the functions, also managing and negotiating service and supply contracts relating to the provision of restaurant and vending services for 600 staff, reprographic services and contract staff
· Managing the 200 vehicle company car fleet covering all aspects of fleet management from acquisition to disposal
Achievements included:
· Reducing management, supervisory and clerical staff from 44 to 28 whilst maintaining/improving service levels
· Achieving substantial cost savings without any loss of service quality i.e. company car insurance premiums were reduced from £770 to £240 per car over a two year period, record storage contracts costs halved to £75,000 pa and bank charges reduced by £40,000 pa and direct costs reduced by £550,00 pa with a further £500,00 saving on contract costs allocated across the business

INTERNAL CONTROL MANAGER 1988 - 1992
Citibank International Plc
Responsibilities included:
· Delivering a programme of risk driven operational, financial and IT audits
· Taking a proactive approach in working with staff at all levels to ensure that they understood what controls were, where they existed and that the responsibility for maintaining the controls environment belonged to them
· Representation on key systems development project groups ensuring that new systems were constructed with full awareness of the corporate requirements for controls
· The banks' compliance with the Financial Services Act and the US and EC regulations of Money Laundering

Various clerical, supervisory and junior management roles 1974 - 1988
Citibank International Plc

Education

1972 - 1973 Barking College of Technology
1966 - 1971 St Bonaventures RC Grammar School

QUALIFICATIONS Member of the Institute of Internal Auditors (PIIA)
Certificate in Office Studies (Distinction)
GCE O Levels: English Language, English Literature, Commerce, General Science

Skills

An experienced and accomplished professional who is creative and flexible with limitless initiative, energy and drive. Has built a reputation as an effective and dynamic entrepreneur with a broad range of line management and staff assignments in several multi-nationals. Highly motivated and innovative with the ability to identify areas of potential in people and ideas, coupled with a flair for developing and motivating teams to achieve their objectives. At ease in high stress and fast paced environments with the ability to effectively handle multiple responsibilities. A lateral thinker who can relate to others and plan a strategy with regards to the bigger picture.

· Effective communicator at all levels
· Excellent interpersonal and relationship building skills
· Determined to achieve results and success
· Broad business perspective with strong strategic vision
· Expert level skills in audit start-up/recovery, consultancy, process review/re-engineering, procurement and contract management
· Builds strong relationships with decision makers
· Initiative and drive, problem solving and decision making

Languages

None

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