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interim manager

Work Experience

B.V. – Zwijndrecht
period : March 2001 through now.
function : Change Management Consultancy and Management Training through Strategic Sessions and Skills Improvement for Connexxion, Versatel, Casema, Stichting Wijkbeheer, Stichting Promotie Den Haag, GWK, Safmarine, RBC.
Interim Management – The Hague
period : December 2000 through April 2001.
function : Philips DAP Project Manager, Change Manager reorganize Helpdesk.
Process Improvement, personnel assessment, training.

Interim Management – The Hague
period : September 2000 through February 2001
function : Interim Manager support at CMG Telecom, Utrecht.
Establishing the information management support organization, processes and procedures for 1st and 2nd line support, functional application ownership and systems training for all back-office systems.
BMC Interim Management - The Hague
period : September 2000
function : Interim Manager at GUO, Zoetermeer
Brought the IT related project of a derailed office move back on track.


Interim Management - The Hague
period : August 1999 through September 2000
function : Interim Manager O&D at KLM
Managed the technical, functional and business testing of the True O&D solution and directing the change management process from an R&D type development environment to a project driven ITIL based process of a dfl. 104 M marketing systems project. Responsibilities include directing responsible project managers of internal and external software development organizations.


Interim Management - The Hague
period : April 1999 through August 1999
function : Interim Manager Airprice at KLM
Put Airprice, a dfl. 13 M IT project back on the rails from a four months delay. Responsibility included end to end hard- and software management including budget, and management of the IT staff and external software supplier.


Talus; based in Atlanta, Georgia, USA
period : 1998 – 1999
function : Senior Director Business Development
Responsible for global sales and marketing activities with a 10 million dollar personal sales budget of revenue management solutions to mid-size and large multinational companies. Primary focus on the air cargo and non-ocean going freight industries. Other sales experience in the rental car, hotel chain, cruise line and passenger airline industry. Revenue management solutions typically include product and custom systems development, technical infrastructure integration, business process redesign and management consulting.

Sealand Service Inc.; based in Charlotte, North Carolina, USA
period : 1995 – 1998
function : Director Global DYM$
Responsible for the consolidation of three regional yield management organizations from IT and business process perspective. This includes development of global yield plans for all SEALAND divisions. Coordination of sales forecasts, financial information, equipment projections, fleet deployments and marketing strategies to develop optimal cargo and equipment plans. Integration of three systems into one global system. Project management including professional development of reporting managers, new associates and management of consulting vendor.

Sealand Service Inc.; based in Rotterdam, Netherlands
period : 1993 – 1995
function : DYM$ Manager Atlantic Division
Manager and team leader of the Dynamic Yield Management effort in the Atlantic Division including the Middle East and Subcontinent. Responsibilities included the definition of the business processes for sales forecasting and training of finance, marketing, sales and operations staff on yield concepts in Europe and the Middle East. IT responsibilities included definition of the yield system business requirements for the European and Middle East environment and installation and maintenance of required infrastructure.

Sealand Service Inc.; based in Rotterdam, Netherlands
period : 1992 – 1993
function : Manager IT Training and Implementation Europe & Middle East
Manager of the IT systems training group and Systems Help Center staff. Responsibilities included user interface function during systems development stage, training and implementation of new systems and procedures, PC software and hardware support and installation for all three Rotterdam sites and outsourcing activities with hardware, software development and global network providers. Responsible for global systems support during European 7-day/week daytime window and coordination with Far East and Americas helpdesk. Key player in consolidation of three regional help centers into one global call center.

Sealand Service Inc.; based in Rotterdam, Netherlands
period : 1991 – 1992
function : Marketing Support Manager Mediterranean
Responsible for marketing strategy development and implementation for the intra European trades originating in and destined for the Mediterranean countries.

Sealand Service Inc.; based in Rotterdam, Netherlands
period : 1990 – 1991
function : IT Training Consultant
Conduct PC and mainframe application training courses in Europe and the Middle East as well as full implementation programs at new locations in this geographic area. Development of in-house training materials. Development and effectuation of systems implementation schedules.


Sealand Service Inc.; based in Rotterdam, Netherlands
period : 1989 – 1990
function : Senior Training Analyst
Conduct mainframe systems training programs in Europe. Development of mainframe systems training materials.

Wisselaar Fast-Food en systeemgastronomie, Hendrik Ido Ambacht, Netherlands
period : 1987 – 1989
function : Sales Manager
Responsible for the national sales budget and international sales. Training and development of a rapidly growing sales staff.

Dr. J.TH. De Visser Mavo, Rotterdam, Netherlands
period : 1984 – 1987
function : Teacher English and French
Taught English and French to junior and senior high school in one of the Netherlands’s most difficult teaching areas.

Dr. A Kuyper Mavo, Delft, Netherlands
period : 1983 – 1984
function : Teacher English and French
Taught English and French.

Education

EDUCATION

1984 - 1985 : Doctor’s English (not completed), MO-A institute Rotterdam
1983 : Masters degrees in Education, English and French, Lerarenopleiding ZWN, Delft
1978 : Athenaeum, Develstein College
Various management training, presentation skills, negotiations skills, sales and marketing courses when applicable during career.Key skills:· Project management, leadership and motivation of associates· Negotiations and sales experience· Management training and presentation skills· Strong communications and interpersonal skills· International business experience· Unique ability to combine extensive information technology and business knowledge

Skills

communicator, motivator, manager, entrepreneur

Languages

english, french, dutch, german

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