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project manager

Work Experience

Jeroen is passionate, pragmatic and result driven in his approach towards projects. A natural drive sets him off to reach the goals that have been set, always moving forward.

Jeroen combines Project management seniority with excessive interest in technology and business processes, and a unique vision on project management.

As a manager he positions himself as a team player, capable of motivating a project team to unique achievements.
As a performer he is analytical, skilful and focused. Powerful in defining structures and motivating its starting points.

Jeroen’s unique vision on project management revolves around the experience that any project's success relies on the relation between the project and the project environment.
For that matter, Jeroen is an excellent diplomat and communicator towards all stakeholders.
He knows how to deal with company-political "cross- and headwind".

Jeroen has multiple years of experience in managing and implementing new technology in complex environments under difficult circumstances.

The positions where the experience and expertise of Jeroen will give the most value for money are programme management, project management, project mediation and project audits.

Over 15 years of project experience in different roles. The highlights of the last assignments are listed below in chronological order.

Project manager for an international US based technology provider (PTC). 2006.
Delivering a complex Enterprise publishing migration project under fixed price conditions within a large financial institution.

Branch manager of the Dutch subsidiary of the Antillean incumbent telecommunications operator (DUTS). 2005/2006.
Business case, technical implementation and launch of a full Mobile Virtual Network Operator with a mobile service portfolio for a specific target group in the Dutch market.
Launch of a commercial VOIP service with flat fee offering in the residential market.

Project manager for the Antillean telecommunications operator (UTS). 2004/2005.
Billing system upgrade for the Antillean incumbent telecommunications operator with a wide services portfolio containing fixed, mobile, leased lines, ip-services and cable.
Implementation of a Roaming rating and billing application.

Project manager for a Mass Media Messaging Broker (Contenido). 2004.
Launch of the technical infrastructure, providing SMS and MMS services in the residential market for an Antillean based media company.

Operations manager for an Internet start-up company (IM4U). 2003/2004.
Launch of the technical infrastructure of a Mobile Instant Messaging service platform for a Media partner consortium (Radio538, The Box, Sp!ts) in the Netherlands youth market.

Programme manager for the Antillean telecommunications operator (UTS). 2003/2004.
Responsible for the implementation of Interconnect billing and a company wide Revenue to General Ledger project.
Responsible for the roll-out of a GSM network and Wireless Internet network on St. Maarten.

Billing Development manager for a large carrier (British Telecom). 2002/2003.
Maintenance and support of the existing billing solutions with numerous client specific applications and upgrade of three billing applications into one Billing Instance (Arbor). Implementation of bespoke client solution for the Dutch Railways.

Dedicated Consultant for Incumbent Operator of Netherlands Antilles (UTS). 2002.
Conducting several project mediation tasks and audits in the field of whole sale billing (Interconnect) and revenue assurance.

Project manager for a mid sized telecommunications carrier (Energis). 2001.
Migration of a large Internet Service Provider (Freeler) including building voice based dial-up network, data centre ISP mail and news platform and broadband ADSL access network. Migration of 600.000 ISP users to new dial-up network and ISP platform in 48 hours frame.
Implementation and improvement of Managed Hosting services.

Programme manager for a national telecommunications operator (Telfort). 2000.
Implementation of a web-enabled customer self service application for the fixed data service portfolio.
Company wide programme for disclosing customer service processes through an Extranet.
Implementation of an EBP (electronic Bill Presentment) solution.

Interim ICT manager at a local telecommunications provider (SETEL). 1998/2000.
Responsible for the implementation of SAP R/3, a Convergence Billing system, a Cable billing system and several mediation and service provisioning systems.
Re-organise the infrastructure and Operational System Stack for supporting the company’s core processes.
Set-up a Billing Service Bureau for other servicing local operators.
Transform the ICT department and draw up general ICT policy.

Senior manager at international consultancy firm (EY). 1996/1998.
Initiation of three Rapid Application Development (RAD) projects in administrative environments.

Project manager at ICT service provider (Cap Gemini subsidiary Iquip). 1988/1996.
Various software development and software maintenance projects.

Education

Basic education:
H.A.V.O. (1978), H.T.S. (1985), N.I.M.A. A (1985), Post-H.T.O. (1988), N.I.M.A. B (1992)
Project management training:
MDP-P, Project management development programme, 1993
R.O.I., The Complete Project Manager, 1993
Neuland, Meta Plan Moderator, 1993
Chance, Consultant skills, 1996
MEY, Consultant skills for senior consultants, 1997
MEY, Facilitated Session Leader training, 1997
Commercial training:
KT, Executive training potential management, 1990
MDP-C, Commercial management development programme, 1992
S.I., Winning Major Sales, 1992
C&C, Strategic Selling, 1995
Telecommunications training:
TopTech Master Business Telecommunications, Business, 1995
TopTech Master Business Telecommunications, Technical, 1996
Project management methods:
PRISMA, ISAC, SDM, Function Point Analysis (FPA), Software maintenance, Reverse Engineering, Rapid Application Development, Accelerated SAP, Prince2, PROBE.

Skills

programme management, project management, project mediation and project audits.

Languages

Dutch (native), English (excellent), Papiamento & Spanish (good), German & French (fair).

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