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BaaN Consultant/Project Manager/Business Analyst

Work Experience

May 2002 to Date Skandinavisk Group
(UK, Germany, Benelux & Scandinavia)
Head Of Marketing/Senior Business Analyst/Project Manager
Joint Role running the UK Marketing Department and managing The Design and Implementation of the Business Process Reengineering ERP/CRM project with specific responsibilities for CRM, ERP Business Projects, Sales Leadership and Customer Service integration within a Pan European manufacturing organisation Particular indepth knowledge of Sales, Customer Service, Logistics in ERP BAAN5c and indepth knowledge
CRM/ERP responsibilities for the Internal Business Analysis and Project Management, The Selection of The Specific CRM/ERP Packages, Designing the Interface Between CRM and ERP, Designing and approval of the Kernel Methodology and the management of Global Development Resources.
This Involves the communication of Return on Investment Projections, Planning the Cultural and Change management Scenarios, The Briefing, Control and Measurement of Third party technical application Consultants, Physical Application and Integration Testing, Data Migration Planning, Domain Data Management, The Writing Of Technical User Proceedures and Work-instructions, Presentations, Training Materials etc. Team management and the management of Big Bang (ERP) and the Phased implementation (CRM) Strategies required for a multi site combined implementation.
I am part of a 4 man management team managing the first ever combined integration within an enterprise environment that allows Offline Quotation and Order Generation using back office data to be conducted Using BAAN E-Configurator Enterprise in Front Office Linked to Sales Plus/Sales Point Via BAAN Openworld Integration Software to the ERP BAAN Vc Back Office.
This Project has a total of 47 Staff in the team based in Golden and Dallas in the USA, Barneveld in the Netherlands, Copenhagen Denmark, Stockholm Sweden and Mumbai India.
Systems Used – BAAN Vc , Sales Plus 4:3 SP 4 P16, E-Configurator Enterprise 5:3, IPack 5.0,
Marketing Resposibilities include the development of a five year marketing strategy encompassing Product Development, Product Rationalisation, Brand Positioning, Market analysis, Business Performance Measurement, PR, Marketing Communications, Customer Retention and Loyalty Programme Development, Customer Acquisition Strategy Development, Distribution analysis, Channel Management, Group and Company promotion. Managing a team of 8 permanent staff and 3 contractors in Dunstable and London that Includes Product Managers, Tele Marketing, Furniture Designers and a Communications Manager.

I currently spend 80% of my time working in Holland, Belgium and Denmark.
Salary £70,200 ote £77,200 (Achieved)

1999–2002 Steelcase UK
Steelcase Inc. is the world’s pre-eminent designer and manufacturer of products used to create high-performance work environments. Steelcase has a product portfolio that includes Architecture. Furniture and Technology products. My role was Market Manager.

My duties Were complex and vary within the different VAR Partners dependent upon their business issues and included -

• The analysis of People and Systems within the VAR partners with a view to developing both immediate and continious BPR strategies.
• Defining the addressable markets for each partner organisation.
• Database design, development and implementation.
• The development of both sales and marketing strategies to meet both short term (1year) and long term (5 year) growth expectations in alignment with the local addressable markets.
• The development and implementation of Performance Measurement and Analysis tools.
• Revenue Management and Forecasting.
• The Development of local Key Account strategies.
• New business development of major prospective accounts
• Assisting the VAR Partners in closing highly competitive accounts
• Discount/Price structure modelling (development and analysis)
• Developing links for the dealers with the Architectural, Design, Property Development and Inward investment agencies through knowledge seminars, CPD training and value added services.






1997–1999 The Salisbury Consulting Group/LWC Hatfield Herts
SCG Was the premier Search and Selection and HR Consulting organization within the Medical and Pharmaceutical industries. They also had businesses that specialized in Telecommunications and Construction Search & Selection.
Senior Managing Consultant
 Reporting to the Group Managing Director I was responsible for the research, design, development and implementation of marketing and sales strategies for the supply of search, search and selection retained advertised selection and Outplacement services to blue chip organisations within the Technology Industries in Europe.
 Managing flexible teams of between 5 and 13 staff which included Media Design Specialists, Web Designers, Telephone Research Staff, Copywriters and Sales Delivery Consultants.
 I was responsible for the formal assessment of all of my permanent staff including formal appraisals, formal training development and vocational training within the business
 I was a key member of the group steering committee for cultural change.
 Sold and delivered the highest single account in the organisations history (£175K Cable & Wireless)
 Full P&L responsibility for the Technology/Telecommunications Division (TELCOM) £2 Million T/O 1997-1998 with 28% contribution.
1994–1997 Action Technical Services
Sales & Marketing Manager
 Marketed a diverse range of engineering design and technical recruitment services to the Engineering, IT & Technology industries.
 Developed an extensive Sales & Marketing Database.
 Managed multiple design and recruitment projects simultaneously
 Trained and Mentored all new sales staff joining the organisation.
1990-1994 EOH Contracts Agency GmbH Germany
UK Project Manager
 As a partner of this contract management company I was responsible for resourcing and managing UK trained technologists and engineers for projects in Germany and the former Eastern Bloc Countries.
 Sold the services of the organisation through channel partners, VAR’s and independent agents throughout Central and Eastern Europe.
 Project managed a number of large construction / refurbishment sites in the former Eastern Bloc.
 This role was primarily based in Germany with extensive European travel
 We had at one point over 180 staff working in 6 countries.


1981-1990 HM Forces (Army)
Petroleum Engineer
Serving in the Falklands (3 tours) Northern Ireland, Germany, Greece, Turkey, Kenya and the UK as a petroleum engineer and technical instructor

Education

HND & HNC Mechanical Engineering. (Plant & Process)
Diploma In Management Studies (DMS)
Advanced solution selling skills (Institute of Marketing)
Mercuri International Sales Leadership (3 Month Intensive Course)
Numerous in-house and Residential Courses Including: - Business Process Re-engineering (BAAN). ERP Adminstration & Management, CRM Implemetation & Management. ECE Configuration Modeller, Workplace Performance Measurement, Advanced Product Marketing, Database Marketing, Telephone Marketing, Management Techniques, Marketing for the Service Sector, Methods of Instruction, Presentation Techniques, Database Management & Administration, The Internet and its use as a Marketing Medium, Training for the Trainer, Cultural Change Management, Advanced Presentation Skills, Psychometric Testing (SHL) and a multitude of Software application courses.

Skills

BAAN E-Configurator Enterprise in Front Office Linked to ERP, CRM, Sales Plus/Sales Point Via BAAN Openworld Integration Software to the ERP BAAN Vc Back Office.

Languages

Limited German
Native English

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