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Senior Supply Chain and Procurement Professional

Work Experience

CAREER SUMMARY

November 2001 - Present Registers of Scotland (Interim) Head of Procurement (Associate)

July - October 2001 QP Group (interim assignment) Lead Consultant (Associate)

July 1998 - July 2001 Amey PLC Strategic Procurement and
(Formerly Comax PLC Ltd) Operations Manager.
Manager – Strategic Commodities.

July 1981 - July 1998 Unilever European Procurement and Supply Chain Manager.
UK Procurement and Supply Chain Manager.
European Customer Services
Manager.
UK Customer Services Manager

July 1978 - June 1981 National Westminster Bank Systems Programmer

CAREER HISTORY

Registers of Scotland (An agency of The Scottish Executive) - Head of Procurement (Associate)

Taking leadership of an initially undervalued, demotivated and reactive Procurement team of ten. Developed a long-term procurement strategy and 18-month operating plan endorsed and supported by the Management Board. Developed a high internal profile establishing strong relationships with internal customer and stakeholder groups, breaking down cultural and functional barriers. Implemented cross-functional sourcing strategies and developed a vision and targets that clearly feeds into and supports the goals and objectives of the organisation. The Procurement function is now recognised as a key contributor to business capability, service performance and bottom-line impact.

Restructured, developed and trained a high-performing Procurement team, introducing leading edge private sector practises and processes, significantly raising the commercial awareness of the Agency as a whole and managing out exploitation by key suppliers. Changed the activity ratio of the function from 20/80 (Strategic v Transactional) to 80/20, introducing a customer service helpdesk and a commodity management structure, short, medium and long-term source planning, business needs analysis, day one sourcing, e-Procurement, Supplier performance management and measurement strategies, reverse-auctioning.

Also employed as a member of the core project team to assist in the development of Project SPIRIT, a major outsourcing and business transformation project, partnering with a private sector organisation, to deliver The Agency’s long-term objectives and vision, driving the project forward, defining direction in association with desired outcomes and introducing commercial and business acumen.

KEY ACHIEVEMENTS

Ø Reduced annual expenditure by £1.3m
Ø Reduced supplier base by 60% (Supplier reduction programme ‘Closer to Fewer’)
Ø Delivered > 100% of Agency’s annual efficiency target
Ø Delivered 50% of Agency’s annual ROCE target
Ø Developed and retained high quality professional resource
Ø Introduced budgetary and specification decision-making based on market intelligence and longer-term commercial implications
Ø Improved supplier delivery performance overall by 20%.

QP Group - Lead Consultant (Associate)

Interim consultancy assignment performing a diagnostic evaluation of the procurement and supply chain operation with a major telecoms organisation, sourcing data, employee interviews, developing and delivering a business case and strategic plan for the future shape of the function that manages circa £2 bn spend worldwide. Additionally managing and negotiating with 7 top key suppliers, in particular strengthening the IBM outsourcing contract, taking out cost, improving service measures and performance, and invoking penalty clauses for previous poor performance.

Amey Plc - Strategic Procurement and Operations Manager - The Amey Group
(Amey (FTSE 250) acquired Comax in July 1999)

Managing an autonomous business unit, providing consultancy and supply chain strategy design implementation and management responsible for the management of in excess of £700m Client and Amey spend across a diverse commodity range, and the delivery of procurement and supply chain Client consultancy services, predominantly in the outsourcing market. Specialising initially in non-core procurement spend, process re-engineering, sourcing and implementing appropriate technology solutions, including e-procurement and reverse-auctioning. Also responsible for the provision of ongoing account management and support. Typical clients: FTSE 250, Government Agencies (e.g. Defence Evaluation and Research Agency), Local Authorities, (including Education, Health, Police Forces) PFI, PPP projects, Housing Authorities.

KEY ACHIEVEMENTS

Ø Achieved £2m in cost saving over 3 months, leading Amey integration project.
Ø Delivered in excess of £100m of bottom-line savings to Amey and its clients. Developed MD level relationships, and open-book partnerships with a range of high profile supply partners.
Ø Developed a range of technology partnerships to expand capability and offering
Ø Expanded internal profile of the Procurement business unit within Amey (£20m ‘internal’ sales in 2000 from zero)
Ø Developed strategic supply chain solutions for 12 high profile Amey clients.

COMAX - Commodities Strategy Manager

Reporting to the Managing Director, developed and delivered a two-year ‘change to win,’ strategy, including recruitment of a 35 strong team of supply chain and procurement professionals. Developed and implemented a category management structure managing in excess of £300m ‘non-core’ spend for Comax and its clients, in particular providing total outsourced services to Defence Evaluation and Research Agency (DERA). An extremely political environment requiring Board level sponsorship at each stage and success-critical buy-in from internal and external stakeholders.

KEY ACHIEVEMENTS

Ø Developed and implemented 2 year business plan
Ø Reduced key client non-core expenditure by £13m
Ø Delivered £2m per annum new business
Ø Developed a new range of income streams
Ø Retained key client contract for further 3 years
Ø Reduced Comax expenditure for non-core commodities by £5m per annum

UNILEVER
European Procurement and Supply Chain Manager

New role developed following a number of acquisitions, to co-ordinate procurement, telesales, customer services and supply chain operations throughout the European business. Identifying and utilising synergies, thus optimising value, cost reduction and process implementation in order to deliver competitive advantage and business growth. Following the purchase of Unilever Speciality Chemicals by ICI, moved to ICI to deliver the same function as the previous role, co-ordinating the activity between ICI’s new and existing businesses.

KEY ACHIEVEMENTS

Ø Reduction in cost of material by 25%
Ø Reduction in operating costs by 20%
Ø Reduction in value of stock holding by 37%
Ø Reduction in customer complaints by 40%
Ø Development of European ‘Centre of Excellence,’ for telesales operation, increasing sales by 22%, supported delivery of 30% European business growth in this period.

UK Procurement and Supply Chain Manager

Responsible for change management within the UK Supply Chain operation, encompassing procurement, customer services, telesales, production and despatch delivery.

KEY ACHIEVEMENTS

Ø Reduction of costs of UK material by 28%
Ø Reduction of operator costs by 30%
Ø Reduction of value of stock holding by 40%
Ø Reduction of customer complaints by 60%
Ø Increase in telesales business by 35%

European Customer Services Manager

Full responsibility for the foundation, development and management of a multi-lingual European customer service team based in the UK delivering a fully managed customer service and sales support function to the Business and its clients in the UK and throughout Europe. Significant change management skills applied across cultural and boundaries.

UK Customer Service Manager

Full responsibility for the UK Customer Service Team, consisting of ten staff. During this period introduced new process and systems raising ‘On Time Delivery’ measure of the business to its clients from 60% to 98% through a period of 20% plus a year on year growth. Also the foundation of a telesales team of 4 designed to manage smaller accounts allowing the sales team to focus on bigger business. The telesales team grew its business from £3m to £8m in two years.

UK Customer Service Supervisor

Reporting to the UK Customer Services Manager, managing a team of 4, responsible for service delivery, receiving and managing the complaints process and developing of forecasting processes through to production.

National Westminster Bank - Computer Programmer

Operating and maintaining databases and systems in the central clearing centre, debiting and crediting customer accounts.

Education

1998 - Master Degree in Business Administration (MBA) Trent University
1997 - Diploma in Management Studies (DMS)
1996 - Certificate in Management Studies (CMS)
O’ Levels - Maths, English Literature, English Language, Geography, History, French, Biology

Skills

Supply Chain and Procurement strategy development and management. Source planning across a range of commodities and categories, including IT hardware, software, maintenance, peripherals, travel, facilities, utilities, catering, cleaning, logistics, stationery, office supplies and machinery, marketing, document exchange, photocopiers,telecomms. Expertise in major outsourcing contracts in particular IT and use of Prince 2 project management methodology. Expertise in the sourcing and implementation of e-Procurement systems, reverse auctioning, business change and transformation, business requirements analysis, diagnostic evaluation, supplier management and measurement, negotiation to Board level, cost modelling, customer requirements analysis. Client consultancy and interim management. People development, management and motivation, organisaional structuring, cross functional teamworking and facilitation. Influencing and persuading, selling the value of procurement internally. Achieving results and delivering bottom-line impact. Contract development and management

Languages

English

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