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Program/project manager - Operational excellence

Work Experience

Interim Project Manager Managed Service Program for Pharmaceutical Company – Adecco –
2010-2011
▪ Set-up of a Managed Service Program to manage process of contingent workforce and staffing vendors for a pharmaceutical company
▪ Implement the Fieldglass Vendor Management System, a web-based tool to support end-to-end process of the management of contingent workforce

Interim Customer Services Manager – Etap Lighting – 2009
▪ Set-up and manage an efficient Customer Services Department
▪ Initiate and implement improvement projects
Interim Project Manager Home Draft Project, Innovation & Technology Development – InBev - 2008
▪ Planning and coordination of technical development team, coordination with other departments (Brewery Supply, Procurement, Legal, Marketing, ...) and coordination with external engineering offices and experts
▪ Prepare project and financial reporting to management, project sponsor was Carlos Brito 
Interim internal auditor / change consultant - Partezis - 2007
▪ Carry out internal audits to improve effectiveness and efficiency of the processes and identify risks
▪ After change of the management team, member of the change team to facilitate the change process, starting with the definition of a new mission
Lead auditor ISO 9001:2008 – AIB-Vinçotte – 2007 till now

▪ Execute certification audits, mainly in the IT and services sector
Certified TOC Application Expert - Critical Chain and Supply Chain – CMCB – 2008 till now
▪ Train and coach companies in TOC techniques to analyse problems, and implement targeted improvement actions, in particular:
 Five Focusing Steps for continuous improvement
 Thinking Tools for change management
 Critical Chain for project management
Director at Centrum voor KwaliteitsZorg Antwerpen - 2002-2007
▪ Implement new strategy in alignment with the Board and the General Assembly
▪ Operational management (incl. sales and marketing, delivery, people and operations)
▪ Financial management (revision of cost structure)
New Business Development Manager Electronic and Mobile Business Solutions at Logica
1999 - 2002
▪ Set-up of e- and m-business practice in Belgium
▪ Program Manager R&D at Europay International
Interim e-business Manager at Deloitte & Touche Management Services – 1999 (3 months)
▪ Start-up e-business services based on Navision product line
▪ Initiation of pilot projects:
 Set-up an e-catalogue with interactive functions at Vynckier
 On-line shop for fan products of Racing Genk
Interim Product Manager at Financial Architects – 1999 (3 months)
Start-up new product line integrating artificial intelligence and voice technology in new channel services for banks
Business Unit Manager Electronic Service Delivery Belux at FICS – 1995-1999

▪ Business development in Belgium and Luxembourg
▪ Financial and operational responsibility
▪ People management (recruitment and selection, performance and evaluation, career development)
▪ Set-up of Project Management Office
Business Unit Manager at Cap Gemini Belgium – 1992-1995
▪ BU manager for the RDB & 4GL, Government and European Commission unit, incl. business development , people and operations, delivery
▪ Active participation in integration project of Cap Gemini to define processes for resource allocation, project management and reporting, and align career development
▪ Set up of IAD – Iterative Application Development - competence center, building it to a 10+ group of consultants
Systems Engineer at IBM – 1983-1992
▪ Business analist
▪ Project manager
▪ Pre-sales engineer 

Education

Master in Applied Economic Science – option transport at University Antwerpen – RUCA, 1983
Master in Financial Management at Vlekho Brussel, 1985
Masterclass in HRM at Vlerick Leuven Gent Management School, 2006-2007
Additional
TOC Application Expert – Critical Chain Project Management, TOCICO , 2009
PRINCE2™ Foundation & Practitioner, Istya, 2007
Lead Auditor for ISO 9001:2000 IRCA certified, SGS, 2005
TOC Application Expert – Supply Chain, TOCICO, 2005
Financial Accountancy Management, Syntra – AB, 2004
Negotiation until Handshaking, Vlerick Gent, 1999
Targeted Selection, FICS, 1999
Motivation Quality Management, Krauthammer International, 1994
Social Style, Wilson Learning Corporation, 1986
Other
Quality management training at CKZ Antwerpen
Management and sales training (Project Management, Solution Selling)
Technical training at IBM (programming languages, networking protocols, databases)

Skills

Business process improvement and change management
▪ Improve efficiency of processes and speed up projects
▪ Help clients to achieve sustainable performance levels
▪ Connect IT and business strategy, aligning different lines of business
Area of expertise
▪ Program and project management,
▪ Change and improvement projects,
▪ Motivation and coaching of people,
▪ TOC system approach,
▪ Quality management

Languages

▪ Dutch : mother tongue
▪ English : fluent
▪ French : fluent

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