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Organisation & development consultant

Work Experience

Professional experiences:

1. (Interim) Plant Manager - La Lorraine Bakery Group – May 2006 until April 2007; Industrial bakery company (fresh & frozen bread and pastry) operating in Europe, nearly 1400 employees.
My mission :
- Develop and implement in 4 plants a new management and communication strategy and tools
o Management instruments such as KPI (key performance indicators), “Balanced” score cards
o SMART Objective’s, performance and evaluation system (key performance indicators)
o Company values system assessment and action plan to reinforce workers satisfaction
o Competence management for all major functions (production, maintenance, …)
o Communication tools for management and employees, internal newspaper, …
o Coaching and training Top managers
o Develop, propose and implement new HR policies and tools for recruiting & selection, performance evaluation system, training & development system (competency management)
- Recruit new top managers on behalf of CEO.
- Acquainted with production processes, quality assurance and control
- Mediator – stimulate better working relationships between Top Management and Unions.

2. (Interim) HR Director at ABX LOGISTICS Worldwide : Q4 2003 – end 2005; ABX with nearly 10.000 employees is operating in 35 countries in Americas, Europe, China, Singapore – Hong-Kong, … .
As Chief HR Director is was accountable for worldwide HR projects such as:

- Implement new administrative statute due to privatisation of company.
- Audit HR practices in 35 countries worldwide
- Develop, propose and implement new HR policies
o Recruiting & selection
o Performance evaluation system, training & development
o SMART Objective’s, Bonus schemes for TOP and Senior mgmt
o Worldwide business card, travel policy,Security & Safety policy
o Worldwide Expatriates services
o European Car policy
- Manage daily HQ population (directors, employees, consultants, interim people)
- Set-up foundations for European Works council
- On behalf of CEO, ensure hiring and dismissals of TOP and country General Managers (20 people); coordinate follow-up with lawyers and courts

Company has been sold to 3i – my job at senior level became obsolete.

3. European HR Director & Re-engineering Manager at Group Quick Europe Restaurants NV : with HQ in Antwerp & Paris.- 2000-2003; Group Quick is with nearly 16.000 people operating in Belgium - France – Luxembourg, Morocco, …

- Personal coach of Top Management
- Implementation new HR policies, new structures, assessment tools, new jobs & roles & profiles
- Implement European Expatriate policy
- HR service key performance indicators
- Downsize management jobs by 10% & close down 15% non performing restaurants
- Reorganise support departments: HR-FIN-IT-Marketing-R&D
- Responsible for 6.250.K euros extra administrative savings
- Negotiate CLA with Unions, …. .

4. HR Director & Project reengineering Manager at Group HR Belgacom BV : 1996-2000 ; Belgacom is with nearly 26.000 people operating mostly in Belgium. My accountabilities:

- People Management of project team of 50 people (HR&IT) considering goal to downsize HR jobs by 60% from 900 to 330
- Define & implement new HR structures, new jobs & new HR roles & HR policies & coach of HR Management, assessment of people,…
- Implement Service oriented HR organisation
- Implement HR service KPI
- Reorganise HR structure of local divisional HR departments
- Budget management of project team
- Introduce SAP – HR modules
- Negotiator with Unions on behalf of Top Management.

5.HR Director Fortis AG 1824 (Bank Insurance) and Project HR Manager : 1993-1996; Fortis is a bank-insurance company operating in Europe and USA.

- Audit HR practices in Belgium & HQ
- Propose, implement new recruitment policy & procedures & tools
- Introduce new job classification of all top 120 company Managers
- Introduce, implement assessment tool & development programme for Sales insurance people (vendor)
- Propose, implement new Career & succession policy & tools (classification tool & assessment)
- Propose, implement new Compensation policy (Pay for performance) & procedures
- Propose, implement Bonus schemes for Management
- Manage negotiations “harmonisation of administrative statutes for cadres & management”
- … .

6. Human Resources Manager at North Sea Petrochemicals : 1989-1993; NSP is a JV between Himont & Statoil, currently owned by Borealis.

- HR Start-up manager for 2 plants (polypropylene)
- Define & implement HR Policy in all fields
o Selection & Recruitment 220 skilled people from local Antwerp market in 1,5 year
o Propose, implement Training & development
o Propose, implement Career development
o Propose, implement Compensation & Benefits policies such as 1 statute, all-in-1 shift premium, 6 weeks shift system, bonus system for cadres
o Administration of all personnel
o Manager local works council & committee SHE
o Organise Open house events
- Negotiate agreements with Unions
- Organise crisis management training for Management
- Organise national Public relations & International Communication Management (press conferences).

7. Field Human Resources Manager at Digital Equipment Belgium NV and HR Project Leader for Digital Europe (HQ) – 1983 - 1989.

- Introduction & implementation assessment tools, Career development tool
- Implement Training & Development programmes in growing IT market
- Recruitment & selection of managers and consultants
- Organise Open house events
- Organise train the trainer sessions for HR Management

8. Head Program & Studies at Air Force HQ Brussels and Master trainer in learning methodology at Ministry of Defence - 1976-1983;

- Implement military training programs for non-commissioned and commissioned officers
- Inspector Air Force Schools
- Validate yearly budget for schools.

Education

Education and qualifications:

1. Sciences, Ath. Royal - Secondary School, Brussels, 1972
2. Royal Military School - Graduate in Social & Military Air Force Sciences, Brussels, 1976
3. Master in Training communication tools, Alabama Air Force University, 1978
4. Master of Business Administration (MBA), Catholic University Leuven, 1980
5. Young Manager Program - INSEAD France, 1985
6. Several International training programs in Business, Human Resources and Marketing Management in Brussels – Nice – Barcelona – Lisbon – Frankfurt - Paris - London , 1990-2006
7. Mediator course – conflict handling in B2B environment
8. Guest speaker at several international training programs in Europe.

Skills

Based on my assignments, my major role has been to help the CEO and assist Top Management in keeping a fair balance between business issues and people issues in the constantly changing world, adapting to new challenges, new technologies, new environmental elements.

My major contribution and focus are to overcome the reluctance/resistance of people to change at all levels, to analyse relationships between different departments, to analyse business systems and processes in relationship with the (internal and external) client, when they seem to be in conflict and to audit the effectiveness of people and processes.
Some major contributions are
- the implementation of competency management,
- assisting people in the transfer towards a new job/career,
- the (re)-engineering of departments and people processes,
- the development of new roles for the CEO, coaching of Senior Management Teams
- the implementation of Key Performance Indicators (KPI) and Progress Review reporting, cost optimization projects,
- integration projects,
- and last but not least participating in the start-up of new companies.

As a manager I combine the pragmatic approach of a business leader with the discipline acquired in the Air Force and the empathic personal approach necessary to understand people and marketing needs gained through training in psychology, sociology and economics.

Languages

Languages & office tools:
1. Dutch
2. French (official bi-lingual)
3. English (very fluent: reading, spoken writing)
4. German (passive reading & understanding)
5. Arabic : first lessons started

Office tools: Microsoft Office (very fluent with Word, Excel & PowerPoint)

Other

Awards – Honors
1. “Reserve Commandant” in Belgian Air Force.
2. “Honour -Lieutenant-Colonel at Alabama Air Force - USA.

Mobility
Possibility to settle outside Belgium. Mobility worldwide

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