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HR and Management Professional

Work Experience

HUMAN RESOURCE CONTRACTS (04/2004 – 06/2005)
· ULTIMATE STAFFING SERVICES – Human Resource ServiceManager
Developed applicant base for start-up agency. Recruitment activities included on-site interviews at area churches, schools, community organizations and employment commissions. Weekly open houses. Active involvement in business networking communities. Manual payroll and benefits administration.
· BANK ONE/JP MORGAN CHASE – Human Resource Project Manager
Specifically recruited to manage recruitment projects incorporating over 700 temporary employees. Facilitated 14-page application process including 3-part handwriting samples, creating photo Ids, and analyzing background checks. Partnered in managing 3 shifts, each utilizing upwards of 60 temporary employees in 4 departments while still maintaining the ability to increase/decrease staffing needs with less than 4 hours’ notice per shift. Submitted daily reports detailing employee availability and performance.
(Reason for leaving: Husband relocated to Europe.)

SUMMIT FITNESS, INC. – Cornelius, NC (10/2003 – 04/2004)
General Manager
Specifically recruited by Summit Fitness management team for a 6-month dedicated effort to target company’s ongoing difficulties in employee and client retention, employee development, and general facility management. Developed a system of tracking and rewarding employee performance and consistently communicating individual expectations to staff. Increased employee retention and overall morale within 60 days. Managed employee development initiatives to encourage employees to take more ownership and assume accountability for collective success of daily operations. Facilities management included servicing equipment, merchandizing, maintaining inventory levels, and monitoring shrink.
(Reason for leaving: Franchise went out of business.)



BORDERS BOOKS & MUSIC – Charlotte, North Carolina (10/2002 – 10/2003)
Human Resources/Operations Manager
Promoted general operation of entire store. Tracked and controlled department inventory in relation to sales. Conducted weekly/monthly internal audits. Execute marketing, promotional planning, and merchandising events. Recruited, trained and maintained sales/service force of 40. Responsible for all human resource functions including employee development, peak season staffing, and reduction in sales force turnover. Manual payroll using PeopleSoft software. (Reason for leaving: Compensation structure changed mid-year.)

GREYSTONE STAFFING – Charlotte, NC (06/2001 – 10/2002)
Executive Recruiter
Coordinated all recruiting events. Developed and implemented referral and retention programs for existing workforce. Managed quality assurance and client satisfaction programs. Solicited client feedback to increase client commitment, long-term client loyalty, and to gauge on-site employee performance. Inside/outside sales.
(Reason for leaving: Company moved to New Jersey.)

AMERICAN CREDIT COUNSELORS
CORPORATION – Huntersville, NC (12/1998—06/2001)
Human Resource Specialist
Recruited and trained call center sales force of 50. Effected mentoring programs for new employees. Gauged employee performance via call monitoring and customer feedback.
(Reason for leaving: Company went out of business.)

Education

Bachelor of Science, Major: Advanced Philosophy/ Minor: English. Radford University, 1998

Skills

· Administrative Support - Decisive and goal-oriented team leader. Persuasive communicator with highly structured organizational skills and overwhelming commitment to project completion. Exceptional skills in MS Office applications including Word, Excel, PowerPoint, and Outlook. Type 83wpm with 100% accuracy.
· Human Resources – Extensive background in recruiting, staff development, project implementation, and personnel management. Experienced in benefits administration, WOTC, EEOC, fair employment practices, state/federal taxation, and payroll.

Languages

English, Spanish, beginner Danish

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