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IT professional

Work Experience

Synopsis

Anco is an IT professional with more than 20 years of experience in various specialist roles and in both line and project management roles. He has been successful working in different industries and in international environments.
He is very much customer focused and he always puts a strong emphasize on delivering IT projects and services as a business enabler.


Projects/Positions

2008 / today Advisory, Luxembourg,
Luxembourg
Position: Manager (2008 – today)

Customer: Fortis Bank Belgium (2008 – today)
Position: Project Leader

• Leading different projects using PRINCE2 project management methodology
• IT project (Wintel, Application Development and Voice and Networks) to support a Shared Workplace project for Facilities Management
• Migration project from HP Alpha to IBM P-Series of application which manages all incoming alarms from alarm systems
• Project to implement Electronic Headcount in case of building evacuation
• Project to provide remote access to Technical Network for management of building management systems
• Project to implement IT infrastructure in a new building and IT move of users to the new site
• Program management of I&O separation BE – NL for corporate functions and risk


Key achievement:

 Simultaneously running projects from Mandate to Initiation and Execution
 Main project was “Shared Workplace” which I took from Mandate to
the delivery of the Project Initiation Document


1996 / 2008 OMRON Europe B.V. Hoofddorp The Netherlands
Position: End User Computing Specialist (1996 – 1998)

• Key role in the company's first roll out of Lotus Notes version 4 across 50 sites in Europe with 2000 users and more than 50 servers
• Partly the roll out of Lotus Notes was combined with a first implementation of a Windows and TCP/IP based client-server environment
• In parallel the support environment was set up
• Set up of a global mail and replication architecture between Notes domains in Japan, Europe, Asia Pacific and The Americas

Key achievement:

 Roll out of new Lotus Notes environment was completed within 15 months
 Next to roll out 3 key Lotus Notes applications were delivered and introduced
 User support for Lotus Notes was in place

Position: Team leader Lotus Notes (1998 – 2002)

• Responsible for a team of Lotus Notes administrators and developers
• Continuous improvement of the Lotus Notes infrastructure and expansion of the Lotus Notes application environment

Key achievement:

 Upgrade project of Lotus Notes environment from version 4 to 5 successfully completed
 Many business processes were supported by Lotus Notes applications
 Introduction of add on products like LEI and Domino Fax Server

Position: Manager Project Office (2002 – 2007)

• Responsible for the company's European IT project portfolio consisting of 30-40 ongoing projects
• Budget, supplier and resource management
• Key role as a MT member in the project to reorganize the local IT resources into one European IT team
• Line manager of two on site support teams in Den Bosch (NL) and Milan (IT)
• Involved in due diligence, proposal and contract review for outsourcing IT infrastructure and help desk services to IBM

Key achievement:

 Set up of a Project Office environment to facilitate all projects run by the IT department
 Upgrade of Lotus Domino and Notes to version 6 managing the companies first real European project team after reorganization
 Set up of a B2E portal based on IBM WebSphere portal version 4
 Upgrade including the development of the upgrade script to WebSphere portal 5
 Manager of a Wintel server consolidation and standardization project
 Project manager for the project that delivered the Sterling Integrator EDI platform
 Project delivery of a WebSphere portal based repair application to an outsourcing partner with back end integration to existing internal Notes and BAAN applications
 Manage the project to deliver the architectural blueprint for further server consolidation using blade servers and a SAN
 Project manager for IPT roll out across European sites
 Project manager for upgrade of WebSphere portal to version 6 including roll out of IBM Lotus Web Content Manager (LWCM) and Lotus Quickr

Position: Manager Application Management & Support (2007 – 2008)

• Manager of a team of 7 developers based in 4 different countries covering Lotus Notes, JD Edwards, Covus, WebSphere portal and EDI
• In charge of an external support team for Tridion and Documentum web environment
• budget, supplier and resource management
• Project Manager of Application Landscape & Migration project within the transition to IBM Strategic Outsourcing


Key achievement:

 Keep motivation levels of the team at an acceptable level while outsourcing rumours are going around for a significant period of time
 Manager of a project to deliver the architecture of the IT foundation for a SOA implementation
 Project Manager to implement a contact centre application based on the IPT infrastructure
 Successful pilot with Lotus Quickr for HiPo program of OMRON Business School
 Leading a project to set up Lotus Notes governance including tooling

1988 / 1996 Zeilemaker Beheer B.V. Prumerend The Netherlands
Position: Manager Information Systems

 Initial roll out project of an ERP package ATLAS/INFA for the automotive business with 100 users working from 7 different locations
 Project activities included hard- and software installation and configuration, communication infrastructure, business process analysis and user training
 Post project maintenance of the ERP software including first and second line support
 Supplier management
 Board member of the national user group of the ERP package

Key achievement:
 Delivery of an initial system roll out coming from a almost 100% paper based environment within quality, time and budget
 Ongoing enhancement of the application environment through proactive collection of business requirements and supplier management

1986 / 1988 Fokker Aircraft B.V. Schiphol The Netherlands
Position: Availability Support Analyst

 Creation and staffing of a central help desk function
 Support the set up of a governance structure consisting of reporting, meeting and escalation processes

Key achievement:
 Set up of a fully operational help desk that served as a single point of contact for the business and that was based on a solid governance structure in order to deliver the expected service levels

1998 / 1986 VUGA Systems B.V. in Meppel, The Netherlands
Position: COBOL developer and analyst

 Functional and technical analyst for a standard software package to support social benefits administrations
 COBOL development regarding the software package mentioned above

Key achievement:
 Keeping the software product up to date in line with changing (legal) requirements

1996 / 1983 / 1986 Municipality of Den Helder in Den Helder, The Netherlands
Position: Systems Administrator
 Installing, implementing and maintaining the systems and applications for the social benefits administration
 Provide first and second line support to the end users
Key achievement:
 Together with the software supplier the transition from a magnetic card based system to a computer based application environment was achieved

Education

 2004 Learning Tree Financial management for non financial managers
 2002 – 2003 IBM Websphere application and portal server administration certificates
 2000 PRINCE2 Foundation diploma and practitioner certificate
 1997 – 2000 Lotus Notes
SA1, SA2, AD1, Web and script development and LearningSpace certiificates
 1986 IBM certificate
Problem & change management implementation
 1983 HEAO EJ
Business school graduation in economy and law
 1979 VWO
High school preparing students for university

Skills

Office
 MS Office
 Lotus Smartsuite
 Open Office
 Lotus Symphony
 Clarity
 Open Workbench

PM and processing tools
 Microsoft Project
 Visio
 Marin Research Project Gateway

Applications and middleware
 Lotus Domino and Notes
 IBM WebSphere Portal
 IBM Lotus Web Content Manager (LWCM)
 Lotus Quickr
 Lotus Sametime
 Lotus Enterprise Integrator
 ESB & SSO concepts (SOA)
 Esker fax for Domino
 ATLAS/INFA
 Microsoft Sharepoint

Operating systems and network
 Various windows server and client versions
 Unix/Linux (basic)
 OS/400 (basic)
 TCP/IP based architectures on a conceptual level including trouble shooting

Languages

Dutch (native)
English (fluent)
German (good)
French (reasonable)

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