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combinations of business, organization and technical skills

Work Experience

2 years Integra - Genuity (Web hosting)
Paris
Customer Care Relations DirectorManagement of a 20 persons team (3 services) to deliver the level of support to which the company committed itself in its Service Level Agreements.
Main Tasks:
·Set up and identification of customer service levels agreements (SLA) in accordance with technical and commercial departments.
·Development of a new organization strategy to ensure our customers expectations and a secure positive balance of the service. (revenue : 1,5 M€ year 2001, 1,1 M€ year 2000).Customer Care organization details:
·Help Desk (5 persons): Operators and technicians providing well addressed customer issues.
·Customer Service Account Manager Team (7 persons): Seniors serving our major clients, providing them with quality services and securing new business.
·Maintenance (8 persons): Project Director, Project Managers and Web developers handling changes on web sites.
Other tasks :
·Interim Sales Administration Manager (5 persons), 5 months
·Management of 400 customer web sites migration to our new hosting location.

2 years Katanga (Internet company) Paris Company founderI developed and animated two travel-related websites: Ikoon, for children to enable them to discover the world through the eyes of a mascot, and Capmonde, targeting an older public. Websites made it possible to discover countries in an original and interactive way.
Tasks :
·Development of a Business Plan and searching of financial investment (100 K€).
·Web-sites development.
·Set up of a communication plan: press, radio, television and Internet.
·Partnerships development : ANVAR, France Telecom, JVC, Toshiba and Lonely Planet guidebook.
·Recruitment of an employee and set up of a structure to supervise an online team throughout the world.


1996 – 1997 Socorie technologie (engineering and design studies)
Chargé d'Affaires and Head of R&D Department
·Management of a 1,5 M€ business market.
·Diversification of customers to telecommunication, medical, and aeronautical areas.
·Development and promotion of new technologies through the customer network.

2 years Matra automobile (car company) Reliability Project Manager of the "Espace", Renault Space car
·Evaluation of the safety units reliability (ABS, air bags, steering, brakes, removable seats).
·Development of a data-processing program to quantify incidents prior to vehicle industrialisation.
·Implementation of modifications through internal studies and by working with suppliers in order to achieve the goals laid down by Renault prior to the launch of the vehicle.

4 years Citroën automobiles (car company) Mechanical reliability analyst
·Management of a 7-person team.
·Detection, organisation and analysis of mechanical incidents
·Implementation of changes based on internal studies and in collaboration with production plant authorities and suppliers.
·Prevention of incidents on futures vehicle prior to their industrialisation, working with studies based on knowledge acquired

Education

- Solution selling (sell training based on an US solution) 2000
- Mechanical engineer, Master degree 1990

Skills

- combination of business, technical and organisation.
- strong team leader, good relationships.
- efficiency resolution of problem with analyst and logical approach.
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- Fast taking decision.

Languages

French : native
english : fluent
spanish : fluent
portuguese : speaking

Other

·Sports: windsurfing (French championship from 1987 to 1991), climbing (6500m / 20000 feet high), ski
·Photography (Participation to differents exhibitions, http://capmonde.free.fr)
·Stock trading.
·Travel: South America (1 year) and Asia (6 months).

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