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IT Manager, Change Manager

Work Experience

2008 – 2016: Eli Lilly, Director, Marketing & Sales IT, Solution Delivery, Australia–Canada–Europe
2006 – 2008: Eli Lilly, Lean Six Sigma Black Belt, Europe IT
2003 – 2006: Eli Lilly, Manager, R&D IT Solution Delivery and Architecture, Europe
2001 – 2003: Eli Lilly, Team Leader, Manufacturing IT, UK
1999 – 2001: Eli Lilly, Strategic Planning, Manufacturing IT, Europe
1995 – 1999: Eli Lilly, Packaging Development, Human & Animal Health, Europe & Global
1990 – 1995: Procter & Gamble, Packaging Development, Laundry & Cleaning, Europe

Education

MASTER OF ENGINEERING (M.ENG.) | 1988 | K.I.H. DE NAYER, MECHELEN (BELGIUM)
Biochemistry, Biotechnology, Clinical Immunology

POST-GRADUATE CERTIFICATION, Manufacturing Management | 1989 | K.U. LEUVEN (BELGIUM)

Skills

IT MANAGEMENT: BRM – SOLUTION DELIVERY – PEOPLE
Business Relationship Management
Member of executive leadership teams, assuming direct accountability for translating the organisation's business strategy into effective IT solutions, realising the full value for Australia, Canada and Europe
• Effective cross-functional partnerships to define 1-3 year roadmaps and deliver on key strategic initiatives
• Set up and utilise effective governance as the cornerstone for prioritisation and capacity management
• Flexibility to move from high-level strategic conversations into deep dives with operational hands-on work
E.g. to progress the digital transformation in France-Benelux, I defined, implemented and chaired an integrated Business and IT governance in 2014-2015. As a result, the affiliates had a 3 year strategic roadmap, a 1 year project portfolio, and a transparent and flexible staffing plan.

Solution Delivery & PMO
Operational leadership of IT teams and processes across the pharmaceutical value chain
• Leadership of European solution delivery organisations (development and support)
• Setup and management of international Project Management Offices (PMO)
• Foster a quality and architectural compliance mindset in a highly regulated environment
E.g. I set up and chaired multiple PMO structures in Manufacturing (2002), R&D (2004) and Marketing & Sales (2014) to improve project and program portfolio management and capacity planning. This resulted in more efficient and effective monitoring of project delivery according to schedule, budget and quality.

People Management in a Virtual World
Working effectively with large remote teams in complex matrix organisations
• Operational leadership of IT teams of 5-30 staff (+ vendors) across 15 countries
• Leading, coaching and developing remote talent for sustained performance
E.g. after a major restructuring in 2010, I formed a team of talented IT engagement managers for the Australia - Canada - Europe region. I developed them through individual and team coaching to become trusted business partners in their affiliates. With effective partnerships and business driven project portfolios as an outcome.
 
CHANGE MANAGEMENT: OCM – LEAN SIX SIGMA
Organisational Change Management
Definition and delivery of large organisational change, restructuring, and business effectiveness programs
• Implementation of new organisational models in IT, lead virtual teams through ambiguity and uncertainty
• Local change management for large corporate programs: sales force mobility, CRM deployment
E.g. in the context of sales force mobility, I aligned business and IT resources towards a common goal of removing laptops and enabling an iPad only workforce. Through business engagement and change management at all levels, we successfully delivered over 10% cost savings in France-Benelux (2014).

Lean Six Sigma & Process Improvement
Lean Six Sigma Black Belt certification, including Kaizen and Design for Lean Six Sigma
• E.g. rationalization of the European HR solutions portfolio, resulting in a 10% IT support saving (2006)
• E.g. design and implementation of a European Managed Print Service, reducing print cost by 5% (2007)
Continuous improvement ofIT management processes
• E.g. improvement of IT service levels in partnership with internal and external stakeholders (2011-2012)

Languages

Dutch & French – native
English – excellent
German – conversational

Other

Tools & Processes: MS Office (Word, PowerPoint, Excel, Project), ERP (SAP), PMBOK, Prince2, ADKAR

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