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Business Development/Logistics/Account management/e commerce

Work Experience

PROFILE Highly perceptive business development/Sales professional analytical, resourceful and results oriented,with an eye for opportunity, value creation and outstanding ability to move people into action.A highly motivated and enthusiastic professional with 13+ years of expertise in diverse industries with demonstrated initiative, creativity and success. A rich mix of Customer Service,

Account Management, Supply Chain,Logistics,Business Development, sales & marketing.

Successful management professional attuned to the ever-changing needs of business. Significant experience in supply chain optimization,E commerce,vendors management, reverse logistics, client servicing and customer services.

SAP R3 trained profit focused MBA, consistently ranked as an exceptional performer with a proven ability to achieve revenue goals and high customer satisfaction levels within diverse industries;

Primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as motivating and training, a successful and productive team, and thrives in highly pressurized and challenging working environments.

OBJECTIVE Strategic, innovative ,results-driven,Hands-on professional with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales and marketing strategies, looking for a position where I can use my professional and personal skills to the fullest.

KEY SKILLS • Excellent communication and interpersonal skills with the ability to interact with Management, staff and clients at all levels. Strong business skills dealing at a senior level within customers and partners. Excellent Rapport building skills

• Flexible team player with leadership qualities who thrives in a fast paced environment
requiring the ability to effectively prioritize and juggle multiple concurrent projects

• Strong client service orientation combined with excellent ability to build trusting
relationships with clients and colleagues.

• Innovative problem-solver who can generate workable solutions and resolve complaints

• Excellent organization and planning skills; Experience of working in fast-paced, target driven organisations, ability to quickly learn, use and understand new technology, Processes & procedures.

• Analytical thinking with demonstrated talent for identifying and streamlining work processes

• Market Research skills in International environment for collecting,analyzing and organizing information from databases and/or internet resources

• SAP SD SKILL SET & EXPOSURE - Well trained in maintaining the key master data in Sales
and Distribution, and name and define the required business structures. - Fully trained to
work with various documents of Sales and Distribution (Inquiries, Quotations, Sales Orders, Contracts, Outbound Deliveries, Billing Documents, etc.) - Extensive Exposure in Integration of SD-MM & SD-FI modules. - Knowledge in Availability Check, Outline Agreement. - Delivery, Pricing, Billing, Account Determination. - Knowledge of Customizing Credit Management and Rebates,RMA. - Knowledge of different types of Sales Documents, Shipping and Billing. - Knowledge of cross- functional application customizing, to map Sales and Distribution (SD) requirements in SAP system. - Knowledge of Material Determination and Listing/Exclusion.

Knowledge of Customizing Free Goods Determination

• COMPUTING SKILLS:Microsoft Windows,word,Excel ,PowerPoint

• LANGUAGE SKILLS:English-Fluent,Dutch-Beginner,Hindi-Native,Punjabi-Native

EXPERIENCE SENIOR CONSULTANT-BUSINESS DEVELOPMENT-REVERSE & FORWARD LOGISTICS

CONSULTANT-E COMMERCE/MARKET ENTRY & EXPANSION

CriticaLog India Pvt. Ltd,INDIA/Independent-EUROPE (December 2014 - Present)

• Source and generate new business opportunities and recognize organic growth opportunities from existing clients for both forward and reverse logistics

• Develop Reverse Logistics strategy ,execution, adoption ;Drive operational readiness and
management of all aspects of reverse logistics for Top companies/high value accounts in the market

• Build strong relationships and effectively manage accounts to enhance the profits of the
organisation

• Communicate to management priorities, risks, program and process recommendations,alerting management to exception trends, support regular meetings, and ensure timely course of actions on customer issues.Continually analyze work processes to identify optimization opportunities and implement process improvements

• Analyze, review, recommend,develop and implement the strategy for market entry &
expansion into India for European E-commerce industry

• Identify,evaluate and develop strategic alliances and partnerships.Set the strategic direction for the long-term growth plan of the E-commerce business

SALES DIRECTOR/CONSULTANT

Silver Tiger Logistics,NETHERLANDS (January 2014 - December 2014)

• Responsible for generation and maintenance of identified key accounts for verticals like Hi-Tech,Pharmaceuticals,Automotive.Establish the strategy to build long term relationship with these Key Accounts

• Produce monthly prospect pipeline and forecast and Provides accurate forecasts of available business opportunities

• Finalize and execute necessary seminars, meetings etc with key decision makers of the
accounts, Follow up on actions post these meetings and enable the internal ales/operations
process to deliver the services

• Build strong communications with the sales, service and operation teams that support the
accounts so as to establish high customer satisfaction scores

• Maintain a hands-on approach, and act as escalation point for all customer and system issues

• Key Accomplishments: Led a special task force for Pharmaceuticals with 4 managers reporting to me,which resulted in high revenue growth

BUSINESS DEVELOPMENT LEAD

Acqyre B.V, A Fluor Company,NETHERLANDS (February 2013 - October 2013)

• Develop sales strategies, lead generation activities and forecast sales

• Involved in international project roll-outs by making detailed and complete action plans and assisting the team members.Involved in developing effective budget,sales and pricing strategies,Bid-No-Bid analysis,Risk analysis and mitigation plans for the customer acquisition and retention

• Analyze data and find solutions for specific procurement challenges and requirements from existing and potential customers during tender- and implementation processes

• Support the organization, answering Request for Quotation, Request for Proposal and Request for Information

• Optimize, develop and implement work processes and – procedures, as well as operational
structures and SLA ́s/contracts with strategic partners

• Locate and interview potential Suppliers/distributors through a Supplier pre qualification Program. Support new Suppliers/distributors during their start-up period, including training, sales direction, and familiarization with processes and strategies.Manage the recruiting and hiring of distributors, assist in their development and sales growth plans

• Respond and resolve distributor questions and concerns in a timely manner.Negotiate and
execute contracts to establish new partners.Assess value and contribution of existing
partnerships and make changes when necessary

INSIDE SALES MANAGER

Smith & Associates,NETHERLANDS (November 2011 - October 2012)

• Research diligently for customer leads using the internet and other researching tools

• Heavy cold calling and prospecting of customers to advertise the value added services that Smith had to offer and price negotiations with customers

• Interfacing with the Purchasing team to sell the electronic components, networking
equipment like Cisco routers and switches,Servers and storage products

• Relationship building and full account management

• Key Accomplishments:• Earned $ 10000 Gross profit for the company in 1 day with 88%
Margin .Number 2 sales person worldwide for this achievement •Secured a position in an
exclusive team for 3 major high revenue accounts of the company •Developed profitable
relationships with clients based on excellent customer service, plus thorough understanding and assessing of client’s needs • Reduced sales outstanding through attentive relationship management, frequent credit review and proactive collection initiatives

SENIOR CONSULTANT-BUSINESS DEVELOPMENT

Bioconnection BV & Gateway-2-Europe,NETHERLANDS/INDIA (January 2008 - January 2011)

• Market Analysis-Researching,collecting and analyzing the data about prospective
clients,companies ,products,markets and competitors.This research involved describing the
market in general terms that are relevant to the business.In addition to geographic and
demographic information, details about industry in the area, purchasing trends, spending
power,purchase potential,target customers and their trends,customer behavior & their
preferences

• End the analysis by providing overview of market trends and competition, and how the
business will address market needs and compare favorably to competitors.Preparing reports
and presentations to communicate about the research findings to the management

• Generate new business from prospective client companies by identifying leads, defining
project needs, leading the development of proposals, negotiating contracts and acting as
account manager for the clients

• Responsible for coordinating activities within G2E team; Collaborate with various team
members to define project plan,deliverance, milestones, key activities and
dependencies.Oversee business strategy, business plan, customer relationships, and public
relations

• Preparation of tailored mail- blast/promotional documentation and organizing as well as
attending specific annual trade shows,meeting and seminars

• Key Accomplishments:•Played a pivotal role in landing new projects for the company

•Exceeded given targets by 150 % within 1 month

SALES MANAGER-RETAIL LIABILITIES

Yes Bank,INDIA (March 2006 - December 2007)

• Create marketing strategies to achieve sales targets of a bank

• Implement best practices to meet customers' needs and requirements

• Initiate campaign strategies for bank products and services

• Initiate customer retention strategies and build new customers

CUSTOMER SERVICE PROCESS EXPERT

I-Flex Equinox Pvt.Ltd,INDIA (December 2002 - February 2006)

• Manage a team of 12 agents and keep them motivated to improve baseline performance

• Manage the training function in terms of content and delivery and prepare the test modules for the trainees

• Deal with process transactions for business customers and provide information regarding
their mortgage

• Efficiently process customer queries regarding interest rates,taking their requests regarding their accounts and providing them with the best solution

• Handle the lead generation tasks effectively and efficiently and sell additional services of affiliate companies

• Identify the gaps and work towards minimizing them

• Strict adherence to the TAT(Turn around times)

• Key Accomplishments: •Awarded with a " Letter of Appreciation " and "Letter of Excellence" for exceptional performance in Customer Service • "Outstanding Performer”, for demonstrated dedication to customer service• Star Performer" for consecutive 08 months at I-Flex Equinox in Customer Service

CUSTOMER SERVICE-LOGISTICS

Blue Dart-Fedex,INDIA (June 2001 - August 2002)

• Provide global tracking and tracing of inquiries and complaints on shipments and regular
status reports until complaint is resolved

• Initiate follow-up actions as needed, such as credits/refunds, claim research, expediting and other measures to minimize the impact of service failures to the customers

• Provide assistance to other company personnel by assuming ownership of exception
situations on their behalf and taking necessary steps to resolve the situation

• Identify and report to management, via formal or informal processes, existing or potential package/system problems and inconsistencies such as service failures trends, improper operations procedures, security problems (thefts and losses) and/or any agent problems

• Provide assistance/intervention to avoid, correct or minimize the adverse effects of the
delay/failure

• Work with brokers, forwarders and clearance units to coordinate the shipment/documentation movement for those shipments held by customs and resolve procedural delays

Education MBA-SALES & MARKETING

Indian Institute Of Modern Management (April 1999 - April 2001)

MBA degree with an emphasis in marketing,sales, management,organizational behavior,Industrial marketing,supply chain & logistics and quantitative techniques.

BACHELOR'S DEGREE, COMMERCE

Panjab University (April 1995 - April 1998)

B.Com in Business Management, Cost Accounting ,Taxation ,Economics,Commercial Law.

Education

MBA-Sales & Marketing

Skills

SAP SD,MS office

Languages

English,Hindi

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