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TIP: soortgelijke CVs vinden

Interim manager & coach - Operations Management

Werkervaring interimmanager

6/2010 – 12/2011 VASCO Data Security – Wemmel
- activity: IT Supplier – authentication/security hardware/software
- function: International Distribution & Channel Manager SOUTH Region
- managing and coaching team of 7 international account managers in 5 countries
- managing 17 international distributors & 40 premium partners in 7 countries
- managing administrative and back-office issues
- strategy and reporting

12/2007 – 10/2009 Arrow ECS Benelux (former LOGIX Benelux) – Oudergem
- activity: IT distribution software en hardware
- function: Operations Manager
- coaching of 2 international teams (operations en finance – 8 people in 3 countries)
- improvement management – change management - crisis management
- management of operational procedures
- management of 3PL: life cycle management of products
- management & life cycle governance of operational procedures
- managing credit control and credit collection
- corporate audits
- training of staff on new procedures, tools, solutions
- provisioning and control of budgets
- HR management of the teams

6/2006 – 12/2006 Kordell&Kordell – Ittre
- activity: digital printing office via internet
- function: Production/Plant Manager & Customer Service Manager
- coaching a team of 5 people (up to 10 people on peak moments)
- improvement management – change management
- management & life cycle governance of operational procedures
- workflow management & quality management, KPI management
- creating and organizing customer support: staff, scripts, procedures
- HR management



1/2000 – 6/2006 Altimate Benelux (former AB Computers – Distrilogie) – Brussels
- activity: IT distribution software en hardware
- over time I occupied three consecutive functions
- function 1: Product Manager (1/2000 – 6/2001)
-- launching new software solution on Benelux market
-- recruiting and training new partners (sales and pre-sales training)
-- evangelisation (different types of presentations)
- function 2: Pre-&Post Sales Consultant (6/2001 – 10/2003)
-- pre-sales: presentations, sales and pre-sales training
-- project management: evaluating the needs of the end-user, implementation of the software solution, integration and configuration, training of the different types of users
-- post-sales: technical follow-up
- function 3: Operations Manager (11/2003 – 6/2006)
-- coaching team of 6 people (administrative + logistics + IT technical staff)
-- improvement management
-- management & life cycle governance of operational procedures
-- workflow management & quality management, KPI management
-- billing management + credit management
-- managing credit control and credit collection
-- warehouse management, re-organisation, life cycle management of products
-- corporate audits
-- provisioning and control of budgets
-- training of staff on new procedures, tools, solutions
-- HR management
-- actively involved in acquisition

8/1999 – 12/1999 ABC Soft (former subsidiary of AB Computers) – Brussels
- activity: IT distribution consumer software
- function: Sales Manager Enterprise & Educational markets
- setting up new business unit with focus on business customers and distributors within the educational sector

1/1987 – 7/1999 Confiserie Chiara – Aarschot
- activity: fabrication of business gifts in chocolate
- function: owner/entrepreneur
- as owner different responsibilities:
-- commercial
-- operational
-- production
-- financial
-- HR
-- strategy

Opleiding interimmanager

Education
1983-1985 VUB – Master Mathematics
1979-1983 Koninklijk Atheneum Aarschot – Wiskunde Wetenschappen

Certifications
1987-1989 PIVA
2012 Industrial Psychology
2012 Train the trainer
2012 Mind mapping
2012 Stress management and mindfulness
2012 Emotional intelligence
2012 Change management
2012 Coaching

Self-study
IT: office tools, web development, ERP&CRM basics, network security
Six sigma en Lean Management
NLP coaching basics

Consultancy interimmanagement a.i. kerncompetenties

Professional competences:
managing teams of different disciplines (operational, production, sales, administrative teams)
motivating and coaching of individuals and teams
change and improvement management
conflict management
project management
communication, evaluation and appraisal
analyzing and steering group dynamics and processes

Personal competences:
strong and open communication
critical and research-oriented thinking
expanding and integrating knowledge
speaking in public
intuitive and creative thinking
“helicopter view” approach

Talenkennis interimmanager

Dutch native language
French very good, active use both professionally as in personal life
English very good, active use both professionally as in personal life

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