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International Project Manager and Support Manager

Work Experience

Career Experience

04.2004 - current Consulting, Hamburg, Germany
International Freelance Consultant for IT/PLM/CAx Applications & Infrastructure

Senior Rollout Project Manager/Senior Project Manager/Worldwide Responsibilities

For more specific details of projects/clients, please refer to the attached addendum.

10.1997 - 04.2004 MatrixOne GmbH, Munich, Germany
Dassault Systems division, Dassault ENOVIA PLM baseline PLM enterprise software solution supporting Catia V6

08.2001 - 04.2004 Principal Technical Support Engineer – EMEA
MatrixOne Technical Support Organization
• Area Support & Critical Account Manager – EMEA
• Adidas, Nokia, Infineon, MAN, Autoliv, BMW, Porsche, etc.
• Technical lead for multi-national support teams of 6-8 members
Opportunity:
Staff reductions, excepted a package to voluntarily resign

12.1999 - 08.2001 Manager of Infrastructure Consulting Services – EMEA
MatrixOne Professional Services
• Supported PLM infrastructures, application tuning, networking, reliability
• Siemens, Lufthansa Technik, BAT, Autoliv, Foster Wheeler U.K., etc.
Opportunity:
Asked to lead EMEA support of strategic accounts

10.1997 - 12.1999 PLM Implementation Consultant – EMEA
Professional Services Infrastructure Specialist
• Siemens Locomotive, Porsche, Lufthansa Technique, Nokia, etc.
Opportunity:
Promoted to Manager of Infrastructure

06.1994 - 10.1997 Adra Systems GmbH, Munich, Germany
Area Support Manager EMEA (Europe, Middle East, Asia)
• Distributors - Adra GmbH, Adra SARL, Adage Italy, UK & Benelux
• Partners – Digital Equipment Corporation, Cap Gemini, Anderson Consulting, VW gedas, Eigner & Partner, T-Systems, etc.
Opportunity:
Company split Adra Systems Inc. & MatrixOne Inc.

10.1990 - 06.1994 Adra Systems Corporation, Chelmsford, Massachusetts, USA
USA parent company of MatrixOne PLM & Cadra CAD-CAM packages
International Technical Support Specialist – EMEA & Far East
• Distributors: Digital Equipment Corporation-Japan, Marubeni High Tech, Nippon Steel, Yamaha, DEC-Germany, Adage DE, FR, IT & UK
Opportunity:
Offered an international post within EMEA
 

11.1985 - 07.1990 Intergraph Corporation, Huntsville, Alabama, USA
Provider of international leader in CAD/CAx software applications
Senior Application Engineering Specialist – Northeast USA
• IT consultant & coordinator for configuration & implementations:
Stone & Webster, General Electric, Motorola, Sikorsky Aircraft, etc.
• Three time winner NE Regional, “Most Outstanding Application Engineer”
Opportunity:
Become part of international operations

05.1983 -10.1985 Computervision Corporation, Bedford, Massachusetts, USA
International supplier of enterprise wide CAD/CAx software applications
Sales & Customer Support Services
• General Electric, US Navy, NASA Space Administration, US Marines, etc.
Opportunity: Acquire filed experience working in district office.

Education

09.1976 - 01.1978 Eastern Kentucky University, Richmond, Kentucky, USA Masters of Science (M.Sc.)
Industrial Education & Technology - GPA 1.0

09.1969 - 08.1975 Fitchburg State College, Fitchburg, Massachusetts, USA Bachelor of Science (B.Sc.)
Industrial Education & Mathematics - GPA 1.8

Training

03.2008 – ongoing Project Management Institute
Working on PMP & ITIL Certification

Skills

Leading a global User Support Organization
Advanced knowledge in IT and IT processes ITIL
Worked in engineering industry
Budget responsibility
International and virtual team building and leading
Excellent communication skills and management
Ability to motivate team members
Ability to prioritize and delegate work load
University degree Masters of Science IT
Working with multi-cultural teams
Ability to travel globally

Languages

English & German

Other

20+ Years of International Experience

Goal orientated, persuasive communicator, excellent problem solver and team player, possessing a strong desire to mentor and motivate others, using diverse innovative insights in multi-cultural site environments.

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