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Operations Project Manager

Work Experience

EXPERIENCE:

PRET A MANGER
Leading sandwich chain of 150 stores worldwide with an annual turnover of £124 million that employs 2500 people.

Operations Project Manager January 2001 – February 2003-08-29

Project Scope: To define and develop best operational practices in current kitchen operation to increase efficiency and ergonomics.
· Successfully designed, developed and improved equipment and procedures that led to increased kitchen efficiency.
· Implemented equipment and procedures successfully in six pilot shops by leading a cross-functional team of ten.
· Presented key information at quarterly Board meetings resulting in full financial and resource support.
· Managed Project to budget of £80k and within agreed one-year timescale.
· Developed “model” shop for future New Store Openings.
Project Scope: To increase customer spending by introducing soup in all UK stores.
· Designed and developed soup equipment with external supplier to meet operational requirements.
· Implemented the successful launch across 100 stores by leading a cross-functional team of six.
· Final soup sales exceeded target by 40%.
· Managed project to budget and within agreed timescale.
Project Scope: To ensure that the company’s culture was represented in all company events.
· Successfully implemented style and content of quarterly company brief to 350 managers, AGM/shareholders events, Head Office Teambuilding and biannual company-wide employee events for 2500 people.
· Successfully managed the project to an annual budget of £350,000.

Head of Training January 2000 - January 2001
· Established and implemented company training strategy.
· Created an innovative Training and Development plan.
· Recruited a complete training team of 15 Area Training Managers.
· Developed appropriate training materials and practices for all training elements.
· Created a successful modular training programme for management training at all levels.
· Successfully introduced the use of training software to training team.
· Managed the opening of all twenty new stores to target cost and timescale.

Regional Operations Manager December 1998 - January 2000
· First person to be promoted to this new role created to assist in the rapid growth of the company
· Reported directly to the CEO and operated at board level.
· Developed and led a highly effective team of six operations managers.
· Managed an annual turnover of £40million to exceed profit targets.



Operations Manager November 1995 – December 1998
· Developed and led a team of thirteen general mangers responsible for 450 people and annual turnover of £11 million to exceed profit targets.
· Consistently managed area team member turnover to less than 100% per annum.

General Manager November 1994 – November 1995
· Projected managed the complete opening of first airside store at Heathrow Terminal One.
· Managed two flagship stores, Tower of London and High St Kensington to exceed sales and profit targets.

Training Manager January 1994 – November 1994
· In conjunction with company Founder created the basis of company’s training strategy and training material across all of the company’s sixteen shops.
· Devised and ran training programmes at all levels.
· Established new store opening training procedures.


MY KINDA TOWN RESTAURANT GROUP

Entrepreneurial American Theme Restaurant Group of 15 restaurants worldwide founded by Bob Payton.

General Manager February 1992 - January 1994
· Worked in conjunction with the company Founder in a joint venture with Forte Group to open The Criterion Piccadilly Circus, London.
· Successfully managed flagship stores including Chicago Meatpackers, Charing Cross Rd. that had annual turnover of £200,000 and team of 35 people.

Assistant General Manager February 1990 - January 1992
· Demonstrated ability to manage all restaurant functions, which led to promotion to General Manger.

Duty Manager August 1988 - February 1990
· Demonstrated ability to successfully manage all departments within the restaurant, which led to promotion to Assistant General Manager.

Graduate Manager in Training April 1988 - August 1988
· Graduated from six month in house, “hands on” training programme.

Education

Education, Training and Qualifications
IPM Practical Project Management.
Presentation, Communication, Man-management Skills - Pret A Manger.
Disney Leadership Skills Fl USA
Train the Trainer, Group Training Skills formal Qualification – My Kinda Town.
BSc (Hons) Combined Science (Chemistry/Biology) North London University.
10 ‘O’ Levels, 3 ‘A’ Levels.

Skills

Interests and Personal Details
· Scuba Diving – BSAC Dive Leader
· Ski-ing.
· Sailing.
· Golf.

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