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Interim manager

Work Experience

Experienced Sales & Marketing led Senior Business Manager with a proven track record of success within B2B, finance & commercial market sectors.
Business development and strategic marketing experience.
Results orientated & profit-focused with business infrastructure planning skills.
Experience of international business & operational management especially in the Middle East, including; development programmes, major marketing initiatives, JVs, strategic planning, business turnaround, high level negotiations, problem solving, client liaison, retail planning & sales tools, branding & profitability initiatives.
During corporate career held positions of Managing Director, Director, Chief Executive, and General Manager. Has also worked as an Interim Manager and Business Development Consultant

Commenced business career in a sales environment and moved into general management through the sales and marketing channel.
Gained experience in operations and finance to become a ‘turnaround’ specialist.
Spent past 15 years undertaking business turnarounds, start ups, and business development projects.

Expert in identifying key issues, and effectively directing resource.
Strongly ‘people’ orientated with individual coaching and team building featuring prominently in all assignments over the 15 year period.
Excels when leadership, organisational and operational issues need to be addressed in parallel with a need to improve sales and marketing performance.
Persuasive leader with proven communication and motivational skills.

Self Employment/Fixed Contract Assignments

Bodilsen (UK) Ltd. January 1999 to 2003
[subsidiary of Bodilsen AS, Denmark; furniture manufacturer and retailer]

Head of Logistics & Customer Service - Interim
Head of Retail Operations – Interim
Deputy Chief Executive - Interim
Chief Executive - Interim
Consultant – organisation development; development of operating procedures; re-organisation of retail estate

o Business turnaround project – loss making UK retail subsidiary

Carried out strategic review.
Implemented a planning process.
Rationalised the retail estate.
Developed the marketing function, including new products and consumer positioning.
Developed management organisation and skill base.
Implemented business operating procedures.

Effected overall annualised cost savings of in excess of £700,000






 Visa International (Central Europe, Middle East & Africa) January 1998 to July 1998

Senior Advisor

o Business development project - Development of long-term revenue opportunities through international strategic marketing partnerships.

Implemented international ‘cross border’ B2C incentive programmes with major international merchant groups i.e. Hilton, Forte Meridian, Intercontinental and Hyatt hotels.

Generated revenue opportunities through increased international cardholder spending

 Visa International (Central Europe, Middle East & Africa) January 1996 to December 1998

Head of Business Development & Marketing

o Business development project - New regional office set up. Responsible for setting up a new business development programme throughout the Middle East to drive overall market share.

Developed ‘new’ business relationships with 27 banks across 7 countries.
Positioned and placed Visa International as the premier card issuer in the Middle East.

Overtook MasterCard to become Middle East market leader by all measurements within 2 years.

 Global Card Services L.L.C., Oman. June 1993 to December 1995

General Manager

o Business turnaround project – bankrupt Diners Club franchise

Carried out a strategic review.
Re-structured business through formation of new company with new shareholders.
$400,000 of debt recovered.
Re-established business as an integral part of the world wide franchise system.

 Global Management Services L.L.C., Oman. June 1993 to December 1995

General Manager

o Business start up project - Responsible for establishing new company to manage various commercial interests for the shareholders.

Developed potential joint venture relationships with a number of international clients in hotels, property, and advertising sectors.
Launched a number of new services including, insurance, and airport lounge facilities.
Advised government officials on infrastructure projects required to support developing tourist industry.
Undertook various feasibility studies including the building of Oman’s first grass golf complex.

Developed a business infrastructure to manage future growth and deliver long term shareholder value.







Corporate Career

 Emirates Bank International, Dubai, U.A.E September 1991 to May 1993

Managing Director and Chief Executive Officer - Diners Club U.A.E. (Pvt. Ltd.)
Assistant General Manager - Emirates Bank

o Business development project - Develop and deliver a strategy to allow customers to access remote banking/payment facilities

Implemented bank ATM sharing programme.
Implemented worldwide cash access programme.
Instigated the formation of the U.A.E Visa Banks association

Took bank from ‘cheque book’ to international ‘electronic banking’ in under 3 years.

o Business turnaround project – bankrupt Diners Club franchise

Completed Diners Club turnaround by increasing turnover by 40% to $60 million, generating profit of $400,000 by year end 92

 Citibank NA / Diners Club International (DCI)/ Diners Club (UK)

November 76 to August 1991

Chief Executive Officer - Diners Club U.A.E (Pvt. Ltd.), Dubai, U.A.E [secondment]
V.P Marketing/Sales Director - Diners Club International (Europe, M. East, & Africa)
Sales & Marketing Director - Diners Club UK

DINERS CLUB U.A.E

o Business turnaround project [ON SECONDMENT] – bankrupt Diners Club franchise

Carried out strategic review.
Arranged re-financing for the business
Turned $750,000 loss into a profit of $120,000 in two and a half years.
Recovered $600,000 of debt.
Re-established the business as a successful part of the world wide franchise system.

DINERS CLUB INTERNATIONAL
Negotiated long term operating and joint marketing contracts with leading airlines and car rental companies i.e. British Airways, Air France, KLM, South African Airways; Kuwait Airways, Olympic, Gulf Air, Hertz Europe, Avis Europe
Developed series of international cross border joint funded B2B initiatives with major service providers. i.e. Hertz, Avis, Hilton, Sheraton

DINERS CLUB UK
Re structured and re-focused sales group and marketing group
Implemented cardholder/merchant activation programmes
Took personal responsibility for major accounts e.g. British Airways; Avis, Harrods, Sheraton etc.
Increased Merchant base by 110% (from 45,000 to 95,000 in 20 months)
Achieved $12 mm revenue goals
Implemented Diners Club Business Travel Account programme with leading UK travel agents and achieved $ 13 million increase in airline turnover within 2 years.






Other Senior Appointments

Director, On Line Card Services U.K. 1986/7 [electronic P.O.S - joint venture company]
Director, Diners Club International Board [representing the Middle East] 1990/3
Chairman, UAE Visa Banks Association [representing 11 banks] 1992/3

Education

Secondary

Languages

English

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