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Operations director

Work Experience

Jun 1996 to Date:
BUSINESS MANAGER / ASSIGNMENTS: Business start-ups
Responsible for development of innovative start-up business operations
Development of funding plans, business plans & operating strategies
Recruitment, appraisal, training & development of key support staff
Launched a fashionable new retail coffee experience into the market place
Identified opportunities for retail unit growth & franchising programmes
Negotiated supply-chain deals with suppliers of materials & advertising
Invested in a major new Scuba Diving Operation based in the Bahamas
Changed focus of business to re-position as a centre for underwater media
Created client video production & editing facilities, including media shoots
Built relationships with clients including Canada’s Discovery Channel

Dec 1990 to Jun 1996:
FOUNDING PARTNER & PRESIDENT OF OPERATONS: Techforce
Responsible for all aspects of P&L business & operational management
Appointed to develop contract labour operations to support client needs
Developed support facilities to perform repair work on key client premises
Monitored sales plans, revenue projections & general profitability levels
Co-ordinated operational management, business plans & support tools
Successfully grew on-site workforce capability to over 220+ employees
Added a warranty field-service support project for Packard Bell
Saved client 40% on spares inventory by re-organising logistics process
Championed launch & public trading of the business on NASDAQ
Successfully acquired a subsidiary division of AT&T (Paradyne)
Managed due-diligence process during acquisition of Paradyne
Increased sales revenue from $1.7m in 91 to over $41m+ in 1995

Mar 1991 to Aug 1991:
EUROPEAN SUPPORT CENTRE DIRECTOR: Syncordia (BT plc)
Responsible for all aspects of support centre management & control
Appointed to lead development of a network to provide client solutions
Supported design & implementation of a ‘World Class’ support operation
Provided top-level support to major corporate-sector clients & accounts
Promoted development of innovative 24x7 client support facilities
Worked closely with local government agencies to negotiate permits
Successfully managed changing project timescales & project objectives

Jul 1989 to Oct 1990:
EMEA OPERATIONS DIRECTOR: AT&T Paradyne
Responsible for all aspects of operational, sales & business management
Appointed to lead operational management across the EMEA region
Leadership & management of a multi-functional team of support staff
Controlled import / export controls, finance & HR development functions
Co-ordinated client support & customer service groups / offerings
Recruitment, appraisal, training & development of key support staff
Transformed projected loss of £300k into actual profit of over £300k+
Implemented IT-based call despatch & spares inventory support systems
Successfully promoted a network of 5+ staff into the sales support function
Established new CS pricing structures & extended services to boost sales

May 1987 to Jul 1989:
EMEA CUSTOMER SERVICE MANAGER & DIRECTOR: AT&T Paradyne
Responsible for all aspects of customer service & sales support activities
Appointed to lead customer service operations across EMEA markets
Full profit & loss business management responsibilities & control
Co-ordinated second line technical support & EMEA logistics issues
Ensured effective customer service & customer support performance

Education

Operating System Implementation & Tuning
Project planning, supervision & first-level management
Decision Making (Kepnor-Tregoe)
Relational Database & 4th Generation Languages
Finance for Directors / Negotiating Skills
MIS Equipment / System evaluation & implementation
MS Windows, Word, Excel, Outlook & Explorer skills

Skills

An international strategic P&L business manager with a proven track record of success within B2B, business start-up, telecoms & corporate markets.

Strong leadership, strategic marketing & business development experience.

Results orientated & entrepreneurial, with infrastructure planning skills.

Experience of client support tools, business growth, revenue plans, sales channels, client solutions, service delivery, funding & profitability initiatives within leading-edge markets.

Languages

English
some French
limited German

Other

Recently returned from US, I could be available at short notice if required.

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